Kinexio (formerly Mallcomm)
By Mallcomm Limited
The implementation process for Kinexio is designed to be structured yet flexible, depending on portfolio size and complexity. A typical rollout includes:
Initial Consultation & Needs Assessment
Kinexio’s team works with the client to understand property types, portfolio scale, and required modules (e.g., compliance, AI analytics, tenant engagement).
Solution Design & Customization
Based on the assessment, Kinexio configures workflows, dashboards, and integrations with existing systems like CRM or footfall analytics.
Data Migration & Integration
Historical data (leases, compliance records, sales data) is imported, and APIs are connected to third-party tools such as Zoho CRM or MyTAG.
Platform Configuration & Branding
The platform is tailored with client branding, language settings (including Arabic for GCC), and user roles for tenants, managers, and operators.
Testing & Quality Assurance
A pilot phase ensures all modules function correctly, including AI-driven analytics and compliance tracking.
Training & Onboarding
Kinexio provides training for property teams and tenants, often through workshops and digital guides.
Go-Live & Support
The platform is launched portfolio-wide, with ongoing support and performance monitoring.
Typical Timeline:
Kinexio is highly customizable. Here are key data points:
Kinexio operates on a custom subscription model, so costs vary by portfolio size and feature selection. Common additional charges include:
Kinexio provides comprehensive onboarding and ongoing support:
Kinexio prioritizes data security through:
Kinexio follows a continuous improvement model, releasing updates regularly to enhance functionality and security. Minor updates and bug fixes are typically rolled out monthly, while major feature upgrades or AI enhancements occur quarterly. Updates are managed through cloud deployment, meaning clients receive them automatically without downtime. For enterprise clients, Kinexio offers scheduled update windows to minimize disruption, and all changes are documented in release notes shared with administrators.
Kinexio adheres to strict data ownership policies, ensuring that all operational and tenant data entered into the platform remains the property of the client. The company complies with GDPR and regional data protection laws, guaranteeing transparency and control. For portability, Kinexio provides export options for reports, compliance logs, and sales data in standard formats (CSV, XLS, PDF). Enterprise clients can also request full data extraction during contract termination or migration, ensuring no vendor lock-in.
Kinexio is built on a modular, subscription-based architecture, allowing organizations to scale easily. Clients can add new modules (e.g., AI analytics, compliance tracking) or expand to additional sites without a full reimplementation. Conversely, scaling down—such as removing modules or reducing site coverage—is supported at contract renewal points. Pricing adjusts based on active modules and portfolio size, and Kinexio offers flexible contracts for seasonal or temporary expansions, which is ideal for retail operators managing peak periods.
Kinexio’s standard Terms & Conditions outline the following key provisions regarding contract renewal and cancellation:
Unless otherwise stated in the Commercial Terms, the agreement automatically renews annually unless terminated.
Either party may terminate the contract by providing at least 60 days' written notice before the end of the current term.
Clients can add or remove properties via a written request and subsequent Change Control Note; removals take effect at the end of the current year unless otherwise agreed.
Kinexio may increase charges annually with at least 90 days' notice prior to the contract anniversary.
The company reserves the right to suspend services if invoices remain unpaid.
These terms provide clients with a clear framework for renewal, flexibility on property scope, and transparency on pricing and termination timing.
Kinexio maintains robust compliance measures aligned with industry standards:
Defined under “Data Protection Laws” in the Terms, Kinexio ensures adherence to the EU GDPR, UK GDPR, and the UK Data Protection Act 2018.
Their NFC-based MyTAG security and risk management suite is built on ISO 27001-compliant, cloud-based infrastructure.
Kinexio supports end-to-end encryption, panic buttons, proof-of-presence tagging, audit trails, and mass-alert protocols to facilitate compliance during emergencies and incident response.
Uses patented, unclonable NFC tags guaranteeing real-time secure logs, auditability, and compliance tracking, crucial for regulated industries.
The software delivers full audit logs, ticket tagging, and incident logging for governance, legal oversight, and risk mitigation.
Kinexio operates on enterprise-grade, cloud-native systems, encrypts data in transit and storage, and applies role-based access control, aligning with best-practice cybersecurity standards.
These policies reflect Kinexio’s commitment to data protection, security compliance, and providing a trusted platform for commercial property operations.
