Initial Consultation: Organizations begin with a consultation to assess their specific needs and requirements. This step helps align the features of Kandji with the organization’s goals.
Account Setup: After signing up, an account is created, allowing administrators to access the Kandji dashboard and begin configuration.
Device Enrollment: IT teams enroll their Apple devices using methods such as User Enrollment or Automated Device Enrollment (ADE). This process can often be streamlined for large deployments to ensure that devices are configured according to company policies.
Configuration and Policy Setting: Administrators set up configuration profiles and policies tailored to the organization’s security and compliance requirements. This might include settings for Wi-Fi, VPN, security requirements, and more.
Application Deployment: IT teams can deploy apps and software updates to devices, either remotely or through self-service options for end-users.
Onboarding Sessions: Kandji typically offers personalized onboarding sessions to help IT teams get started with the platform. These sessions cover setup, configuration, and best practices.
Documentation and Resources: Users have access to extensive documentation, including user guides, video tutorials, and knowledge base articles that detail various features and functionalities.
Webinars and Training Workshops: Kandji hosts regular webinars and workshops that cover new features, updates, and advanced topics for effective device management.
Data Encryption: All data in transit and at rest is encrypted using industry-standard protocols, ensuring that sensitive information remains protected from unauthorized access.
Access Controls: Kandji utilizes role-based access controls (RBAC) to restrict user permissions, allowing only authorized personnel to access sensitive data and perform critical actions.
Regular Security Audits: The platform undergoes regular security audits and assessments to identify and mitigate potential vulnerabilities.
Kandji regularly releases updates to enhance the platform's functionality and security. Typically, updates are rolled out on a monthly basis, or as needed to address critical issues or introduce new features. These updates are managed seamlessly, with minimal disruption to users. Administrators are usually notified about new releases through the platform's dashboard, and release notes are provided to detail changes and enhancements.
Kandji maintains a clear policy regarding data ownership and portability. Organizations using Kandji retain full ownership of their data, meaning that any information collected, processed, or stored within the platform belongs to the customer. In terms of portability, Kandji facilitates data extraction, allowing users to easily export their data if they choose to switch to another management solution or discontinue their subscription. This commitment to data ownership and portability underscores Kandji's focus on transparency and user control over their information.
Flexible Pricing Plans: Organizations can add or remove devices from their subscription as needed. This allows them to scale up during growth phases or reduce their subscriptions during contraction without significant penalties.
Billing Adjustments: Typically, any changes in the number of devices are reflected in the next billing cycle, enabling a seamless transition based on the organization's current device management requirements.
Contract Length: Contracts are often available in annual terms, with renewal automatic unless either party provides a notice to cancel prior to the end of the term.
Notice Period: Organizations are usually required to notify Kandji a specific number of days (commonly 30 days) before the expiration of the contract if they do not wish to renew.
Cancellation Policy: Organizations can cancel their subscription at any time, but they may be subject to certain conditions outlined in the agreement. Early cancellation may incur fees depending on the terms of their contract.
Access to Data Post-Cancellation: After cancellation, users typically retain access to their data for a limited grace period to facilitate data retrieval. Kandji usually specifies the timeframe for data access after a contract ends.
GDPR (General Data Protection Regulation): Kandji adheres to GDPR requirements, ensuring that personal data is processed legally and that users have rights over their information.
CCPA (California Consumer Privacy Act): The platform complies with CCPA, providing California residents protections regarding their personal information and giving them rights to access and delete their data.
SOC 2 Type II: Kandji undergoes regular third-party audits to maintain compliance with the SOC 2 Type II framework, focusing on security, availability, processing integrity, confidentiality, and privacy.
HIPAA (Health Insurance Portability and Accountability Act): While not a healthcare platform, if organizations using Kandji require HIPAA compliance, they need to ensure that proper agreements are in place, as Kandji focuses on providing security measures that align with HIPAA data security standards.
