Implementing ISL Light is a straightforward process that can be completed quickly, often within a few hours to a couple of days, depending on the deployment type (cloud or self-hosted) and the level of customization required. Here's a step-by-step overview:
Needs Assessment and Licensing
Begin by identifying your organization’s remote support needs, such as the number of users, devices, and whether you prefer a cloud-based or on-premises setup. Choose a suitable license (Pay Per Use, Standard, Premium, or Self-Hosted).
Account Setup and Access
Once licensed, you receive access credentials to the ISL Online portal. From here, you can download the ISL Light software and access administrative tools.
Software Installation
For cloud users, installation is minimal—just download and run the ISL Light application. For self-hosted deployments, install the ISL Conference Proxy on your server, which may take a few hours depending on your IT environment.
Configuration and Customization
Configure session settings, security policies, and user roles. You can also customize the interface with your company logo, brand colors, application name, and even executable file names.
Testing and Validation
Run internal tests to ensure remote sessions, file transfers, and unattended access work as expected. Adjust settings based on feedback.
Training and Rollout
Provide basic training to support staff and end users. ISL Light’s intuitive interface typically requires minimal training.
ISL Light can be extensively customized to align with specific business needs, especially for organizations using the Self-Hosted Enterprise license. Here are the key customization options:
Branding: Add your company logo, change the application name, and apply custom colors to buttons, icons, and interface elements
Executable File Names: Rename the ISL Light executable files to reflect your brand (e.g., “MySupport.exe” instead of “ISLLight.exe”)
Interface Personalization: Modify the dashboard view, hide or show specific tabs, and tailor the user experience for both operators and clients
Advanced Settings via ISL Conference Proxy: For self-hosted users, deep customization is available through the ISL Conference Proxy, including expert settings and multiple configuration profiles
These customization features make ISL Light a flexible solution for businesses that require a tailored remote support environment.
ISL Light is known for its transparent pricing, and most of its plans are all-inclusive, meaning there are no hidden setup fees or mandatory maintenance charges for cloud-based users. Here’s how it breaks down:
Setup Fees:
Self-hosted plans require you to manage your own server, which may involve internal maintenance costs, but software updates are still provided at no extra charge.
ISL Light is designed to be intuitive, but it also offers a range of resources to help new users get started:
ISL Light is built with enterprise-grade security to ensure data protection and compliance with global standards:
ISL Light is regularly updated to improve performance, introduce new features, and maintain high security standards. While ISL Online does not publish a fixed update schedule, updates are typically released several times a year. These updates include:
For cloud users, updates are managed automatically by ISL Online, ensuring minimal disruption. For self-hosted users, updates are made available through the ISL Conference Proxy, and administrators can choose when to apply them, giving full control over the update process.
ISL Light has a clear and user-centric policy on data ownership:
ISL Light is designed to scale easily with your organization’s needs:
ISL Light’s licensing and subscription terms are designed to be flexible and transparent, though specific contract terms may vary depending on the plan (e.g., cloud vs. self-hosted) and whether you purchase directly or through a reseller. Here are the key points:
ISL Online offers a 15-day money-back guarantee for new purchases, allowing users to test the software risk-free.
Self-Hosted Licenses: These are typically perpetual licenses with optional annual maintenance for updates and support. Renewal of maintenance is not mandatory but is recommended to receive the latest features and security patches.
ISL Light is built with a strong focus on security, privacy, and regulatory compliance, making it suitable for use in highly regulated industries such as healthcare, finance, and government. Here are the key compliance standards it meets:
ISO/IEC 27001:2022
Certified since 2017, this international standard ensures that ISL Online maintains a robust Information Security Management System (ISMS), covering risk management, data protection, and operational security.
ENS (Esquema Nacional de Seguridad)
Certified with high-level security measures under Spain’s national security framework, aligned with the SOG-IS cybersecurity model.
