Intercom is an AI-first customer service platform that offers a comprehensive suite of tools designed to transform customer interactions. At its core, Intercom features an AI Agent that provides instant, accurate answers to customers 24/7, an AI Copilot that assists support agents, and an upcoming AI Analyst for support leaders. The platform includes a customizable Messenger for real-time communication, multiple Help Centers, and workload management tools. Intercom supports inbound and outbound phone calls, Messenger calls, screen sharing, and interactive voice response. It offers content targeting, custom reports, and an App Store for integrations. The platform also provides tools for proactive engagement, such as banner messages, tooltips, product tours, and surveys. Advanced features include custom roles, objects, actions, and events, as well as SSO and identity management. With its focus on AI-driven solutions and a wide array of customer service features, Intercom aims to deliver exceptional customer experiences while improving efficiency for businesses of all sizes.