InputKit is a SaaS company specializing in customer and employee experience management, as well as online reputation enhancement. Founded in 2017, InputKit provides a web-based platform that automates the collection of feedback through customizable surveys, real-time analytics, and reputation management tools. The company is headquartered in Longueuil, Quebec, Canada, and serves over 1,000 companies globally, helping them stand out by delivering exceptional experiences to both customers and employees.
InputKit was founded by Philippe Genois, with Jean-Philippe Fong as co-founder. Since its inception, the company has experienced steady growth, expanding its reach across various industries and geographies. A significant milestone in its journey was a notable appearance on the television show “Dans l’oeil du dragon,” which boosted its visibility and credibility in the market1. The company has maintained a lean team of 11-50 employees, focusing on innovation and customer-centric solutions.
InputKit has raised $290,000 in an angel funding round on May 16, 2024, with Christiane Germain as the sole investor. This early-stage funding reflects the company’s growth potential and the confidence of investors in its business model.
Automated, customizable satisfaction surveys for customers and employees.
Real-time performance monitoring and analytics dashboards.
Reputation management tools, including automated review requests and AI-generated responses.
Employee engagement tools, such as pulse and onboarding surveys.
Integration with popular business applications like Slack, Gmail, HubSpot, Shopify, and Microsoft Excel.
The company has expanded its product capabilities through integrations with over 40 third-party applications, enabling seamless data flow and enhanced functionality within clients’ existing tech stacks.
Recent product enhancements include the addition of AI-powered response generators for online reviews, advanced real-time analytics, and expanded employee engagement modules. The platform now supports more granular performance tracking and offers dynamic reporting tools, allowing businesses to make data-driven decisions more effectively.
InputKit emphasizes values such as trust, respect, transparency, humility, collaboration, and altruism. The company fosters open communication, continuous improvement, and a supportive work environment. This culture is reflected in its approach to both product development and client relationships, aiming to create a “wow effect” for customers and employees alike.
User Base and Community
InputKit serves a diverse clientele, including small businesses, mid-sized companies, and large enterprises across various sectors. The platform is particularly popular among service-oriented organizations seeking to improve customer loyalty and employee retention. User reviews consistently highlight InputKit’s ease of use, high customization, responsive support, and tangible impact on both customer satisfaction and business growth.
