Sign up for a free Innago account online, providing basic information about yourself and your property management business.
Add your properties, units, and tenant information to the platform. This can be done manually or by importing existing data.
Customize settings such as lease templates, rent amounts, payment schedules, late fees, and communication preferences to match your business needs.
Upload digital leases, documents, and set up e-signature workflows for new or existing tenants.
Invite tenants to join Innago, enabling them to complete applications, sign leases, set up payment methods, and access the tenant portal.
Link your bank account, configure online rent collection, and set up automated payment reminders and receipts.
Begin using maintenance tracking, communication tools, financial reporting, and other features to manage your properties efficiently.
Innago offers a range of customization options to accommodate specific business needs, particularly for small to mid-sized landlords and property managers. Here's an overview of the customizable features and integrations available:
1. Lease Agreements and Applications
Custom Lease Templates: Create and manage multiple custom lease agreements tailored to different property types, including commercial, residential, and student housing.
Custom Rental Applications: Design application forms with specific fields such as pet information, references, or income details to suit your screening criteria.
2. Invoicing and Payment Schedules;
Custom Invoices: Generate invoices for various charges like parking fees, utilities, or CAM fees, and set them as recurring if needed.
Variable Rent Due Dates: Set custom intervals for rent payments, including monthly, weekly, or yearly billing, with specific due dates agreed upon with tenants.
3. Maintenance Management;
Custom Maintenance Workflows: Tenants can submit detailed maintenance requests, including descriptions and media uploads. Landlords can assign tasks to vendors and monitor completion in real-time.
4. Financial Reporting:
Custom Reports: Develop tailored financial reports for analysis and compliance tracking, including profit and loss statements and rent rolls.
5. Tenant Communication;
Custom Notifications: Send announcements, reminders, and updates to tenants directly through the platform, with records maintained for future reference.
1. Third-Party Integrations:
Accounting Software: Integrate with QuickBooks to track and share income and expenses.
eSignature Tools: Use Dropbox Sign (formerly HelloSign) for preparing, sending, signing, and tracking eSignatures within the platform.
Listing Syndication: Publish listings directly to platforms like Zillow, Trulia, Hotpads, and more to broaden exposure.
Tenant Screening Services: Access comprehensive credit, criminal, and eviction history reports through integrations with Equifax, Experian, and TransUnion.
2. Open API
Innago offers an open API, allowing businesses to integrate directly with other applications, facilitating seamless data exchange and enhancing productivity.
Innago offers a suite of training and support resources to assist new users in effectively utilizing its property management software. Here's an overview of the support and training options available:
Dedicated Account Representatives: Each Innago user is assigned a personal account representative who is familiar with their specific business needs. This representative is available via phone or email to answer questions and provide guidance.
Direct Phone Support: Innago provides direct phone support to users, ensuring timely assistance for any inquiries or issues.
Learning Center: Innago's Learning Center offers a wealth of articles, guides, and tutorials covering various aspects of property management, including accounting, maintenance, leasing, and legal considerations.
24/7 Support: Innago offers around-the-clock technical support to address any software-related issues, ensuring users can access assistance whenever needed.
Help Videos: For quick answers and visual guidance, Innago provides help videos that walk users through various features and functionalities of the platform.
Innago implements a suite of security measures to protect user data, ensuring that landlords, property managers, and tenants can operate with confidence. Here's an overview of the key security protocols and practices Innago employs:
End-to-End Encryption: All data transmitted and stored within Innago is encrypted using 1024-bit TLS 1.2 protocols, safeguarding sensitive information such as financial details and personal identifiers.
Cloud-Based Hosting: Innago's application is hosted in the cloud with multiple layers of protection, providing enhanced security compared to traditional desktop-based applications.
SOC 2 Compliant Data Centers: Innago's infrastructure resides in SOC 2-compliant data centers, which adhere to rigorous standards for data security and operational processes.
Enhanced Account Security: Innago offers two-factor authentication, requiring users to verify their identity through an additional method, such as an SMS code, during login. This adds an extra layer of protection against unauthorized access.
Audit Trails: When using Innago's electronic signature feature, the platform tracks and records detailed information, including email addresses, timestamps, and IP addresses, creating a verifiable audit trail for each signed document.
Secure eSignature Integration: Innago integrates with HelloSign for electronic signatures, ensuring that documents are encrypted and that users authenticate their identities before signing.
Regular Security Reviews: Innago routinely reviews and refines its security practices to proactively identify and address potential threats, maintaining a robust defense against emerging vulnerabilities.
Innago policies on data ownership and portability are designed to empower users with control over their personal information. Here's an overview of how Innago addresses these aspects:
To safeguard user data, Innago employs various security measures, including:
Encryption: Data is encrypted during transmission and storage to prevent unauthorized access.
Access Controls: Strict access controls ensure that only authorized personnel can access sensitive information.
Innago offers a flexible and scalable property management solution designed to adapt seamlessly as your organizational needs evolve. Here's how Innago facilitates scaling up or down:
No Setup or Monthly Fees: Innago provides its core platform free of charge, eliminating setup fees, monthly subscriptions, or long-term contracts. This pay-as-you-go model allows you to expand or reduce your usage without financial penalties.
Tenant Screening: $30–$35 per screening.
Income Verification: $10 per verification.
Online Payments: ACH payments at $2 per transaction; credit/debit card payments at 2.99%.
Landlords can choose to absorb these fees or pass them on to tenants.
Unlimited Access: Innago offers unlimited listings, tenants, and users, enabling you to scale your operations without restrictions.
Modular Features: Utilize features such as maintenance tracking, online leasing, and financial reporting as needed, allowing for tailored scalability.
Contract-Free Usage: Innago operates without binding contracts, providing the freedom to adjust your usage or discontinue services at any time.
Account Termination: You can terminate your account at your discretion. However, note that fees already paid are non-refundable.
Contract Renewal:
For lease agreements managed through Innago, it is standard practice to offer tenants a lease renewal approximately 90 days before the end of the current lease term. This gives both landlords and tenants ample time to decide on the next steps.
The specific renewal process and notice period can vary depending on local and state laws, but a 60-day notice is commonly recommended for non-renewal or renewal decisions.
Renewal terms, such as rent adjustments or changes to lease conditions, should be clearly communicated in writing and, if substantial, may require the parties to sign a new lease agreement.
Landlords are not always required to provide a reason for not renewing a lease, but must comply with local regulations regarding notice and fair housing laws.
If a lease is renewed, the new terms (duration, rent, and clauses) should be documented in a new or amended lease agreement, and both parties should sign the updated document.
Contract (Lease) Cancellation:
Lease cancellation or early termination can be initiated by either the landlord or tenant, but must follow the terms specified in the original lease and comply with state/local laws.
A lease termination agreement is recommended for early termination. This mutual agreement should specify the termination date, any applicable fees, and the amount of the security deposit to be returned.
Typically, tenants must be given at least 30 days’ written notice to vacate the property, but this period may be longer depending on the lease or local regulations.
Early termination fees, if any, should be outlined in the original lease and included in the termination agreement.
Both parties (landlord and tenant) must sign the lease termination agreement, making the arrangement legally binding and reducing the risk of disputes.
If substantial changes are made mid-term that require a new agreement, the old lease must be formally cancelled or nullified, and a new lease signed.
Innago property management software adheres to several key compliance standards and security best practices to ensure the protection of user data and the integrity of its platform. Here's an overview of the compliance measures Innago has implemented:
