InMotion Hosting

1. Choosing a Plan:Select a hosting plan that fits your needs, whether it's shared hosting, VPS, or dedicated hosting.

2. Account Setup:Once a plan is chosen, the account setup is straightforward and can be completed online.

3. Domain Registration/Transfer:You can register a new domain or transfer an existing one.

4. Website Migration:InMotion Hosting offers free website migration services to help you move your existing site to their servers.

5. Configuration and Customization:Customize your hosting environment as needed, including setting up email accounts, databases, and other resources.

1. Control Panel Customization:

   • cPanel and WHM Customization:Users can add branding to cPanel and Webmail through the Web Host Manager (WHM). This includes changing the company name, help links, documentation links, company logo, webmail logo, favicon, and public contact information.

   • Custom Styles:Users can also customize the cPanel template style or upload a created one.

2. Software Installation:

   • InMotion Hosting supports the installation of over 50 complex software applications on their servers. This includes software like Ioncube, ImageMagick, Java/JRE, Mailman, Memcached, MongoDB, NGINX, Node.js, and more. Some installations are free, while others may require a quote for custom configurations.

   • Softaculous Installer:This auto-installer provides easy installation, tracking, and management of hundreds of software titles that can be used with your web hosting account.

3. Gaming Servers:

   • InMotion Hosting offers customization options for gaming servers, including Bare Metal and Cloud VPS plans with scalable hardware specifications.

Setup Fees:

• InMotion Hosting generally does not charge setup fees for their standard hosting plans. However, there may be additional costs for premium services or custom configurations.

Maintenance and Support Charges:

• Standard Support:Basic support is included in the hosting plans, which covers general maintenance and troubleshooting.

• Managed Hosting:For advanced support or managed services, there may be additional charges. Managed hosting includes services like software installation, server optimizations, and site migrations.

• cPanel Licensing:The cost of cPanel licenses varies based on the number of accounts. For example, a base monthly price for 5 accounts is $20.50, with additional charges for more accounts.

Software Installation Costs:

• Some software installations are free, while others may incur charges depending on the complexity and the amount of man-hours required. For instance, installing Java/JRE on CentOS is free unless custom configuration is desired.

Renewal and Upgrade Costs:

• Hosting plans have different renewal prices. For example, the Core shared hosting plan costs over $2 per month for a 3-year subscription and renews at about $9 monthly. The Launch plan costs around $5 per month and renews at $12 monthly.

1. Specialized Trainingfor Support Team:

   • The supportteam receives160 hours ofspecialized trainingto ensure theycan provide top-notch supportto customers.

2. Education Channelsand Tutorials:

   • InMotion Hostingoffers a varietyof educationalresources, includingtutorials andguides on usingpopular open-source programsand managinghosting accounts.

3. Step-by-Step GettingStarted Guide:

   • New customershave access toa comprehensiveguide that coverseverything fromchoosing a hostingplan to settingup email addressesand creatingor migratinga website.

4. Product Guides:

   • Detailedproduct guidesare availableto help usersunderstand thefeatures andfunctions oftheir hostingservices, suchas managing adedicated serveror becoming areseller.

5. Webinars and One-on-One Training:

   • InMotion Hostingoffers webinarsand personalizedtraining sessionsto help usersget the mostout of theirhosting services.

1. Physical Security:

   • Data centers are protected with biometric access controls, 24/7 security personnel, and continuous surveillance.

2. Cyber Security:

   • Firewalls and Intrusion Detection Systems (IDS):Advanced firewalls and IDS are used to detect and prevent unauthorized access and monitor network traffic for malicious activity.

   • DDoS Mitigation:Strategies are in place to mitigate DDoS attacks, ensuring service continuity by filtering out malicious traffic.

   • Data Encryption:Data transmitted to and from the data centers is encrypted to protect against eavesdropping and interception.

   • Regular Security Audits:Regular audits are conducted to identify and rectify vulnerabilities.

3. Compliance Standards:

   • InMotion Hosting complies with several stringent standards, including SSAE 18 SOC 1 Type 2, SOC 2 Type 2, PCI DSS 3.2 Validation, ISO 27001, NIST 800-53/FISMA, and HIPAA.

4. Additional Security Features:

   • SSL Certificates:Free SSL certificates are provided to encrypt data.

   • Web Application Firewall (WAF):ModSecurity-powered WAF is used to protect against common cyber threats like SQL injection and XSS attacks.

   • Monarx Security:Anti-malware solution for real-time monitoring and detection of server hacks.

Release Frequency:

InMotion Hosting regularly updates its software and infrastructure to ensure optimal performance and security. The exact frequency of updates can vary, but they are managed to minimize disruption to services.

Update Management:

• Automated and Managed Updates:InMotion Hosting provides automated and managed updates for server software, ensuring that the latest security patches are applied promptly. This reduces the administrative burden on users and helps maintain a secure hosting environment.

• Proactive Monitoring:Continuous monitoring and proactive measures are in place to address potential vulnerabilities and ensure that updates are applied seamlessly.

Data Ownership:

InMotion Hostingensures thatcustomers retainfull ownershipof their data. This means thatany data youupload or createwhile using theirservices remainsyour property. The company’s policies aredesigned to protectyour rights overyour data andensure that youhave controlover it at alltimes.

Data Portability:

InMotion Hostingsupports dataportability, allowingcustomers toexport theirdata and moveit to anotherprovider if needed. The companyprovides toolsand support tofacilitate thetransfer of data, ensuring thatit can be doneefficiently andsecurely. Forinstance, theyoffer a DataProcessing Addendum (DPA) thatoutlines theprocedures andsafeguards inplace for dataprocessing andtransfer.

1. VPS Hosting Plans:

   • InMotion provides a range of VPS hosting plans with varying levels of resources, such as RAM (from 4GB to 32GB), vCPU cores (from 4 to 32 cores), and SSD storage (from 90GB to 540GB). These plans allow businesses to scale up their resources as their requirements grow.

2. UltraStack Configuration:

   • The UltraStack configuration allows for easy scaling of server performance. Users can upgrade their hosting server capabilities by simply upgrading their account, with the transfer of the site handled by InMotion’s technical personnel. This process is mostly transparent to the user.

3. Managed Services:

   • For businesses lacking technical expertise, InMotion’s managed VPS hosting provides expert administrative support, simplifying server management and allowing for seamless scaling.

Contract Renewal:

1. Automatic Renewal:

   • InMotion Hosting services, including web hosting, domain registration, and reseller products, are set to automatically renew upon the expiration of the current term. The renewal period is typically equal in duration to the most recent service period.

   • Customers can manage their renewal settings through the Account Management Panel (AMP). If automatic renewal is not desired, customers must disable this feature in their account settings.

2. Renewal Fees:

   • Renewal fees may vary and can be higher or lower than the original service term rates. Customers are advised to check their account settings for specific renewal pricing.

3. Early Renewal Processing:

   • For domain names and SSL certificates, InMotion Hosting may process renewal charges up to two weeks before the expiration date to ensure successful renewal.

Cancellation:

1. Money-Back Guarantee:

   • InMotion Hosting offers a money-back guarantee for certain plans. Depending on the plan, customers may qualify for a 30-day or 90-day money-back guarantee. Managed WordPress hosting plans typically have a 90-day guarantee.

2. Cancellation Process:

   • To cancel an account, customers must contact InMotion Hosting’s support team via phone, live chat, email, or by creating a verified ticket in their customer account. There is no automatic cancellation button available in the AMP.

   • For domain registrations, customers must cancel before the renewal date, as domain renewals are non-refundable and often processed up to two weeks before expiration.

3. Non-Refundable Fees:

   • Certain fees, such as the Reseller Advantage Product Fee and WebPro Product Fee, are non-refundable. Customers can cancel these products at any time, but no refunds will be issued for unused time.

4. Early Termination Fee:

   • A $50 early termination fee applies to cancellations that do not fall under the standard money-back guarantee. Customers can avoid this fee by setting their accounts to expire 30 days before renewal.

SSAE 18 SOC 1 Type 2 and SOC 2 Type 2:

• These standards ensure that InMotion Hosting’s data centers maintain high levels of security, availability, processing integrity, confidentiality, and privacy.

PCI DSS 3.2 Validation:

• Compliance with the Payment Card Industry Data Security Standard (PCI DSS) ensures that InMotion Hosting can securely process, store, and transmit credit card information.

ISO 27001:

• This international standard specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).

NIST 800-53/FISMA:

• Compliance with the National Institute of Standards and Technology (NIST) Special Publication 800-53 and the Federal Information Security Management Act (FISMA) ensures robust security controls for federal information systems.

HIPAA:

• The Health Insurance Portability and Accountability Act (HIPAA) compliance ensures that InMotion Hosting can handle protected health information (PHI) securely, which is crucial for customers in the healthcare industry.

GDPR:

• InMotion Hosting complies with the General Data Protection Regulation (GDPR), ensuring the protection of personal data for residents of the European Union and European Economic Area.