![InfiniteECM logo](https://zoftware-logo.s3.ap-south-1.amazonaws.com/1723547371640.webp)
InfiniteECM
by Electronic File for Software (E-FILE)
by Electronic File for Software (E-FILE)
Profile Information Last updated on: 13 August 2024
Profile Information Last updated on: 13 August 2024
We help make selecting a software for your business effortless, economical and efficient.
by Electronic File for Software (E-FILE)
by Electronic File for Software (E-FILE)
Profile Information Last updated on: 13 August 2024
Profile Information Last updated on: 13 August 2024
InfiniteECM follows a structured implementation methodology that typically takes 4-8 weeks depending on the complexity of the project. The key phases include:
Requirements gathering and analysis
Software configuration and customization
Data migration and integration
User training and go-live support
The timeline can vary based on factors like the number of departments involved, the amount of existing data to migrate, and level of customization required.
InfiniteECM offers extensive customization options to tailor the software to specific business needs. Their configuration tools allow customizing data capture, workflow processes, access controls, reporting, and integration with other enterprise systems. Custom development services are also available for more complex requirements.
Setup Fees: The initial setup fees for InfiniteECM can vary depending on the specific features and customization required by the client. This includes costs for installation, configuration, and initial training sessions.
Maintenance Costs: Maintenance contracts for InfiniteECM include support and upgrades. These contracts ensure that the software remains up-to-date and any issues are promptly addressed. The maintenance costs are typically part of the annual subscription fees.
Support Charges: Support is included under the maintenance contracts, which means that users have access to technical support as part of their ongoing subscription. This support can be accessed through various channels such as phone, email, and an online portal.
InfiniteECM provides comprehensive training for end-users, administrators and IT staff through instructor-led sessions, webinars, documentation and video tutorials. They also offer 24/7 technical support through multiple channels like phone, email and online portal for quick issue resolution.
Data security is a top priority for InfiniteECM. Their software employs robust security controls like role-based access, audit trails, data encryption (at-rest and in-transit), disaster recovery, and compliance with industry standards like HIPAA, SOC 2 etc. Regular software updates and security patches are also provided.
InfiniteECM releases updates as part of their maintenance contracts, which include support and upgrades. But they are designed to ease the upgrade process and ensure that the software remains current and functional.
InfiniteECM emphasizes the importance of data ownership and portability. They ensure that organizations have control over their data, allowing for easy migration and integration with other systems. This is particularly important for organizations looking to switch from other ECM solutions to InfiniteECM, as the platform supports seamless data migration and integration.
InfiniteECM is designed to be scalable, accommodating the changing needs of organizations. The software can be configured and customized to meet the specific requirements of different departments, making it suitable for both small and large enterprises. The terms for scaling up or down are flexible, allowing organizations to adjust their usage and features as their needs evolve.
Automatic Renewal: Contracts may include automatic renewal clauses, which require customers to provide notice if they do not wish to renew. This is a common practice in subscription-based services.
Notice Period: Customers are typically required to give a notice period to cancel the contract. For example, some contracts may require a 90-day notice period before the renewal date to avoid automatic renewal.
Cancellation Fees: Some contracts may impose cancellation fees if the notice period is not adhered to. This can include paying a percentage of the renewal fee if notice is given within a certain timeframe before the contract expires.
Fair Terms: It is recommended that businesses provide clear information about renewal terms and allow customers to cancel without excessive penalties. This includes sending reminders before the contract is due for renewal and ensuring that cancellation terms are reasonable.
HIPAA: Compliance with the Health Insurance Portability and Accountability Act for handling sensitive health information
SOC 2: Adherence to the Service Organization Control 2 standards, which focus on the security, availability, processing integrity, confidentiality, and privacy of customer data
Other Industry Standards: InfiniteECM also complies with other relevant industry standards to ensure the security and integrity of the data managed by their software.
By Electronic File for Software (E-FILE)