Imagicle Auto Attendant
By Imagicle S.p.a
Imagicle, founded in 2010 via the merger of Italian telecom firms Telcen and Stonevoice, is a global UC applications specialist. With offices in Italy (HQ), the US, Dubai, Riyadh, and Paris, Imagicle offers a unified suite of apps—call recording, analytics, fax, contact manager, auto‑attendants, and conversational AI—integrated with Cisco, Webex, Microsoft Teams, and other platforms The Auto Attendant product provides multilingual IVR, call routing, queue management, and emergency notifications.
2010 Start: Formed on the Tuscan coast from two startup teams; by 2011 launched its first Attendant Console and became a Cisco Premier Developer.
Expansion: Grew from ~30 employees to more than 100; opened offices in Miami (2018), Dubai (2017), Riyadh, and Paris.
Privately held, no disclosed funding rounds.
Imagicle’s UCX suite includes multiple IP telephony apps:
Auto Attendant / Attendant Console: IVR, queues, call routing, emergency lines—available on-prem or cloud‑connected.
Call Recording & Analytics: Supports compliance, pause/resume features in Jabber/Finesse; praised for ease and reliability.
Conversational AI & Virtual Receptionist: Advanced voicebots and AI-based greetings launched in 2022–2024
Integrations: Cisco, Webex, Microsoft Teams, AWS; CISCO Premier Developer & MS Gold Partner.
2021: ISO 27001 certification and launch of Voice Analytics tools.
2022–2024: Rollout of Screen Recording, Conversational AI, Emergency Notifications, AI Virtual Receptionist, and Webex Calling integrations.
Imagicle emphasizes “happiness, passion, commitment, and respect”, supporting a people-first culture.
They promote agility, teamwork, and innovation across global offices, investing in employee happiness and partner relationships .
Customer Base: ~3,000+ companies, 20,000+ deployments across 150+ countries, in industries like education, finance, public sector, hospitality, healthcare.
Partner Ecosystem: 350+ global resellers; Cisco Premier Developers; Microsoft and AWS partners
Community Feedback:
Positive: “[Imagicle] just ‘works’ … great support” for call recording/IVR.
Good user experience with Webex integrations and cloud transition.
