IDrive
By IDrive
Affordable Pricing: Many users appreciate IDrive's competitive pricing model, which allows for backing up an unlimited number of devices without tiered restrictions on file types based on membership level.
Ease of Use: Users frequently highlight the user-friendly interface, noting that features like drag-and-drop functionality make managing files straightforward and efficient.
Comprehensive Backup Features: Customers value the robust backup options, including incremental backups and the ability to schedule backups, which enhance flexibility and efficiency in data protection.
Strong Customer Support: Some users report positive experiences with IDrive's customer support, particularly praising the live phone assistance and quick response times when issues arise.
Reliable Performance: Long-term users have noted that IDrive effectively backs up their data without major issues, reporting consistent performance across multiple devices.
Customer Support Challenges: A significant number of users express frustration with IDrive's customer support, citing long wait times, unhelpful responses, and difficulty in reaching a representative.
Slow Backup Speeds: Many reviews mention that backup processes can be slow, with some users reporting that it took weeks to back up large amounts of data, which is particularly concerning for those with extensive file collections.
Technical Issues with Backups: Users have reported frequent problems with the software, including backups failing unexpectedly and issues with the desktop version not functioning properly.
Confusing Interface for Some: While many find the software easy to use, others have noted that the search function and overall navigation can be challenging, especially when dealing with large sets of files.
Concerns Over Data Security: Some users have expressed anxiety about the reliability of IDrive in protecting their data, with reports of lost files during syncing processes contributing to this concern.
