Support & Training: Sometimes included; other times charged separately.
Add-ons & Integrations: Additional costs for premium features or advanced API integrations.
Implementation services: Optional professional onboarding services can incur additional costs.
Training
Onboarding & Training: Usually includes live webinars, tutorials, and documentation.
Customer Support: Available via email, chat, and phone; speed and availability vary by plan.
Knowledge Base & Resources: Extensive help center with guides, FAQs, and best practices.
Dedicated Account Managers & Technical Support: For enterprise clients or larger portfolios.
Ongoing Education: Workshops, webinars, and updates on new features.
Security Measures
Data encryption in transit (SSL/TLS) and at rest.
Regular security audits and vulnerability assessments.
Role-based access controls to restrict data access.
Secure data centers and infrastructure compliance (e.g., GDPR, PCI DSS for payment security).
Backup procedures to prevent data loss.
Secure API integrations following standard security practices.
Updates
Seamless cloud-based deployment with minimal disruption.
Automated notifications to users about upcoming changes.
In-app update prompts or release notes.
Optionally, preview environments for testing new features before full rollout.
Data Ownership and Portability
Data Ownership: Clients retain full rights and ownership of their property data.
Data Access: Clients can export their data (reservations, guest info, financials) at any time.
Portability: Data can be transferred to other platforms or exported in standard formats (CSV, XML, JSON, etc.).
Data Deletion: Upon service termination, Hostaway ensures secure deletion of client data per privacy regulations and contractual terms.
Scaling Up / Down
Scale Up: Easily upgrade your subscription to include more properties, features, or user access. Usually involves a revised billing agreement.
Scale Down: Downgrade plans to reduce costs, subject to the terms outlined in the contract—often with some notice period.
Add/Remove Properties: The platform allows dynamic adjustment of the number of properties managed, with billing typically adjusted monthly.
Contract Flexibility: Many plans operate on a month-to-month basis, offering the ability to scale without long-term commitments, but this can vary based on contract terms.
The terms & conditions for contract renewal and cancellation
Renewal: Contracts generally auto-renew on a monthly or annual basis unless canceled before the renewal date.
Cancellation: Usually requires a notice period (e.g., 30 days)
Termination Fees: Rarely, there may be early termination fees depending on the plan and specific contractual agreements.
Data & Asset Return: Upon cancellation, clients can export data, and Hostaway typically ensures data deletion post-contract.
Notice Requirements: Must be communicated in writing (email or through the platform) as specified in the terms.
Compliance
GDPR (General Data Protection Regulation): Ensures data privacy and protection for EU users.
PCI DSS (Payment Card Industry Data Security Standard): For secure payment processing.
ISO 27001: While not confirmed explicitly, many similar SaaS providers aim for such certification.
Data Privacy Laws: Compliance with local regulations depending on geographic operation.
