The typical implementation process for HighQ software generally follows these steps:
Pre-Implementation Planning:
Initial consultation to understand the business needs.
Define goals, scope, and requirements.
Identify key stakeholders and implementation team.
System Configuration:
Set up the software according to the defined requirements.
Customization based on user needs and workflows.
Data Migration:
Importing existing data from legacy systems.
Ensuring data integrity and mapping to new system formats.
Integration:
Connecting HighQ with other software tools and third-party systems (e.g., document management, CRM, etc.).
Testing:
Running a series of tests to ensure proper functionality, integrations, and performance.
Addressing any issues or bugs identified.
Training:
Providing user training for teams on how to use the platform effectively.
Go-Live:
Launch the system across the organization.
Offer post-launch support to address any immediate issues.
Post-Implementation Support:
HighQ can be customized to fit specific business needs. Here are several ways in which the platform offers flexibility:
Workflow Customization: HighQ allows you to tailor workflows to match your organization's processes. This includes the ability to configure task management, approvals, document routing, and notifications to align with internal procedures.
Document and Content Management:
The platform supports customizable document management systems, enabling organizations to create their own document types, metadata, taxonomies, and categorization schemes.
Users can define document structures, access permissions, and document workflows specific to their business operations.
User Roles and Permissions:
HighQ allows the customization of user roles and permissions, ensuring that users only have access to the content and functionality they need, while maintaining security and compliance.
Customizable Dashboards and Reporting:
HighQ provides customizable dashboards that can be adjusted to display key metrics and performance indicators that are relevant to specific departments or teams.
It also offers tailored reporting, allowing businesses to create custom reports based on selected data points or business needs.
Integration Capabilities:
HighQ can integrate with a wide range of third-party software and applications, such as document management systems, email platforms, and CRM tools, to ensure seamless data flow across your organization's tools.
It supports REST APIs and other integration methods to connect with legacy systems or other enterprise software.
Branding and User Interface (UI) Customization:
Businesses can apply their own branding (logos, colors, themes) to the HighQ interface, providing a consistent look and feel with their corporate identity.
Custom Applications:
HighQ’s platform allows businesses to create custom applications tailored to their needs, from document automation tools to specialized collaboration solutions, using the HighQ App Studio.
Automation and Artificial Intelligence (AI) Customization:
HighQ offers customization of AI-based features such as document automation, contract management, and legal AI tools. These can be adapted to meet specific requirements in legal operations, document review, or client-facing processes.
Third-Party Add-ons:
HighQ provides an ecosystem for third-party add-ons and modules, enabling organizations to add specialized functionality that aligns with their industry requirements.
Security Configurations:
Custom security settings such as encryption, data retention policies, access control, and audit logs can be tailored to meet an organization’s compliance and regulatory needs.
Collaboration Tools:
HighQ, a product by Thomson Reuters, offers a range of training and support services for new users to help them get up to speed with their platform. Here are some of the key training and support options available:
Onboarding and Implementation Support: HighQ provides dedicated onboarding assistance, which often includes personalized training sessions tailored to the user's organization and needs. This helps ensure smooth adoption of the platform.
Training Resources: HighQ offers various training materials, such as user guides, video tutorials, webinars, and step-by-step documentation. These resources are designed to provide self-paced learning and cover the core features of the platform.
Customer Support: HighQ offers a support team available to assist users with technical issues, questions, or challenges they may encounter. Support can be reached through multiple channels like phone, email, or chat, depending on the service agreement.
Knowledge Base: HighQ has a comprehensive knowledge base that includes articles, FAQs, and best practice guides. This is a valuable resource for users looking to troubleshoot or learn more about specific features of the software.
Community and Forums: HighQ may provide access to user communities or forums where users can interact with one another, share experiences, and discuss best practices. This offers peer-to-peer support and advice.
Webinars and Training Sessions: Regular webinars and live sessions may be offered to cover new features or to dive deeper into specific areas of the platform, making it easier for users to stay updated.
HighQ implements several robust security measures to protect data:
Military-grade 256-AES bit encryption for data at rest and in transit
ISO 27001:2013 certification for information security management
GDPR compliance
SOC 1, 2, and 3 compliance
Single-tenancy, private cloud architecture
Single sign-on authentication
Two-factor authentication
Granular permissions for user access management
Activity tracking and comprehensive reporting
Digital rights management to control file usage after sharing
Customizable watermarking to deter unauthorized sharing
Dynamic watermarks, showing user details on viewed/printed documents
Geographically dispersed data centers in the UK, US, Canada, and Europe
Option for hybrid storage using private data centers or cloud providers
Regular security audits and assessments
Customer-managed encryption keys
Data sovereignty options with multiple data center locations
Secure file purging capabilities
These multi-layered security measures ensure that HighQ provides a highly secure environment for storing, sharing, and collaborating on sensitive legal and business documents.
HighQ releases updates on a monthly schedule. The release process is managed as follows:
Release notes are made available at the beginning of each month, typically on the first Friday.
For customers with sandbox/UAT (User Acceptance Testing) instances:
The UAT instance is upgraded on the first weekend of the month.
Production instances are upgraded in two groups:
Group 1: Upgraded on the second weekend of the month
Group 2: Upgraded on the third weekend of the month
For customers without sandbox/UAT instances:
Production instances are upgraded on the second weekend of the month.
This structured approach allows customers to test new features in their UAT environment before the changes are applied to production instances. It also provides a staggered rollout to minimize potential disruptions.
HighQ maintains a detailed release schedule, which is published in advance. This schedule includes specific dates for release notes availability, UAT upgrades, and production upgrades for each month throughout the year.
The regular monthly updates ensure that HighQ customers receive continuous improvements and new features, helping legal professionals stay up-to-date with the latest tools and capabilities for collaboration and productivity.
HighQ's policy on data ownership and portability emphasizes that clients retain full ownership of their content uploaded to the platform. Specifically:
Client Content Ownership: All information, data, materials, or other content that clients, their internal users, or designated external users upload or submit through HighQ is considered the client's content. Clients exclusively own all rights, title, and interest in their content.
Limited Usage by HighQ: Thomson Reuters (HighQ's parent company) is only permitted to use client content for the purpose of performing its obligations under the agreement. Access to and disclosure of client content is limited to personnel who require it to fulfill these obligations.
Data Portability: If the agreement expires or is terminated, clients can request to maintain access to HighQ services for up to 30 additional days after the effective date of termination. This allows clients time to retrieve their data.
Confidentiality: All client content is treated as the client's confidential information.
Third-Party Transfers: HighQ may transfer client content to third-party service providers as necessary to provide its services. Clients can also enable transfers to third-party partners via their access to HighQ.
Data Center Options: HighQ offers geographically dispersed data centers in the UK, US, Canada, and Europe, as well as options for hybrid storage using private data centers or cloud providers. This allows clients to have more control over where their data is stored for legal and data protection purposes.
These policies ensure that clients maintain ownership and control over their data while using HighQ, with options for data retrieval and storage location flexibility.
HighQ, a business management tool for legal professionals offered by Thomson Reuters, automates workflows to simplify project management, increase profits, and improve client satisfaction.
Contract Renewal:
Automatic Renewal: Many Thomson Reuters services automatically renew at the end of the initial term. For instance, Westlaw subscriptions automatically renew annually unless either party provides at least 30 days' written notice before the end of the current term.
Notification of Changes: Subscribers are typically notified of any changes in charges at least 60 days before each renewal term begins.
Contract Cancellation:
Cancellation Notice: To cancel an automatic renewal, a written notice must be sent at least 30 days before the renewal term begins.
Subscription Cancellations: For various Thomson Reuters products, including online services like Westlaw, subscribers can request cancellations by contacting Customer Support or using an online form. It's important to note that submitting a cancellation request does not guarantee cancellation; all requests are reviewed according to the terms of the contract.
Additional Considerations:
Minimum Term Commitment: Some services require a minimum commitment period. For example, support contracts may not be canceled until a 12-month commitment period is met.
HighQ meets several key compliance standards, ensuring that the platform adheres to industry regulations and best practices. One of the primary standards is ISO27001, which is an internationally recognized standard for information security management. This certification demonstrates HighQ's commitment to maintaining robust security measures to protect sensitive information.
The platform also supports GDPR compliance, providing features that help organizations manage and protect personal data in accordance with the General Data Protection Regulation. This includes advanced search capabilities to identify and manage user data, as well as anonymization features to ensure that personal information is handled appropriately.
HighQ's compliance management features are designed to simplify and streamline the compliance process. The platform offers tools for regulatory tracking, risk management, and data organization, helping organizations demonstrate effective risk oversight to regulatory bodies. This holistic approach to compliance ensures that businesses can manage their regulatory obligations efficiently and effectively.
