GoVivace provides a comprehensive set of features through its conversational AI and speech analytics solutions. The platform supports a wide range of languages, including Arabic, Brazilian Portuguese, English, French, Hindi, Spanish, and Vietnamese, making it versatile for global applications. GoVivace's solutions include VIVI, an omnichannel chatbot and voicebot that utilizes natural language processing and generative technologies like ChatGPT for creating human-like conversations. Another key offering is CallAI, a speech analytics solution that enables businesses to transcribe, segment, and label customer conversations, providing insights such as customer sentiment, call driver trends, and competitor analysis. GoVivace's technology is customizable and can be integrated with any application or device, offering scalable implementations for specialized large-scale applications.
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Audio CaptureAutomatic TranscriptionCustomizable MacrosMulti-LanguageSpeech-to-Text AnalysisCall MonitoringCall ReportingCall ScriptingCompliance ManagementContact ManagementData Import/ExportIVRReal-Time DataSearch/FilterSentiment AnalysisStatus TrackingThird-Party IntegrationsVideo SupportCall RecordingCall RoutingCall TransferConcatenated SpeechFull Text SearchMonitoringPerformance ManagementReporting/AnalyticsSecure Data StorageCRMAutomatic FormattingAPIVideo ManagementEmailHelp DeskFAQsForumKnowledge BaseCloud, SaaS, Web-Based
