GoToConnect

GoTo Connect is a sophisticated cloud-based unified communications and VoIP platform developed by GoTo (formerly LogMeIn). Emerging from the joining of Jive Communications with GoTo’s conferencing strengths, it delivers a truly integrated communication solution that combines voice, video, messaging, and contact center capabilities. With over a million global users and billions of call minutes handled annually, GoTo Connect ensures enterprise-grade performance with 99.999% uptime—translating to no more than five minutes of downtime per year. At the heart of GoTo Connect is its AI-augmented cloud phone system. It offers more than 100 advanced features, such as auto attendants, IVR, custom call routing, queues, and call recording. Businesses can use a single streamlined interface across desktop, web, or mobile apps, along with support for over 180 desk phone models, enabling seamless calling from any device. Included also are HD voice quality and unlimited calling to 50 countries, all built atop a secure, cloud-native telephony infrastructure. Beyond traditional calls, GoTo Connect offers robust video-conferencing features supporting up to 250 participants, with real-time screen sharing, breakout rooms, and instant meetings accessible via browser with no download required. Messaging functions include SMS and MMS (U.S. and Canada), team chat, and integrations with leading productivity systems like Microsoft Teams, Salesforce, HubSpot, and Google Workspace. For customer-facing operations, GoTo Connect extends its capabilities with CX and Contact Center tiers. The CX layer adds a unified inbox for managing social and digital channels (Facebook, Instagram, WhatsApp, web chat), plus enhanced analytics and survey tools. The Contact Center tier incorporates AI-driven chat analysis, real-time supervisor tools, agent dashboards, auto-dialers, and advanced queue routing. Across tiers, AI tools like Receptionist, GoPilot call summaries, and sentiment detection heighten productivity and quality. Businesses choose from multiple subscription plans. The Phone System plan starts at around $26–$27 per user monthly; the CX plan runs approximately $34; the Contact Center plan sits around $80 per user monthly. All tiers include 24/7 support, global calling, and essential call handling tools. Add-ons like AI Receptionist, advanced reporting, and attendant consoles can be added individually. Deployment is designed to be plug-and-play, often requiring little setup. Users report swift adoption by staff with minimal training, and businesses have documented cost savings by eliminating legacy PBX or PRI systems. Global data centers located across the U.S., Germany, and Singapore ensure secure and compliant operations, catering to regulatory needs. Modern firms appreciate GoTo Connect for its flexibility, scalability, and simplicity. Limited only by user need rather than infrastructure, it can be deployed for teams as small as five and extended across multiple offices while maintaining centralized administration and unified dial plans. The platform’s strong security protocols, including SOC 2 and GDPR compliance, undergird its readiness for sectors with stringent regulations like healthcare and government.

GoTo Connect distinguishes itself in the crowded unified communications (UCaaS) and VoIP landscape through its compelling blend of reliability, intuitive scalability, and AI-driven enhancements. With an exceptional 99.999% uptime, it offers higher reliability compared to several competitors who often promise but don’t uniformly deliver such SLAs. This strong service dependability reduces enterprise risk and downtime, which is crucial for any communication solution. The platform’s intelligent scalability is also a differentiator. GoTo Connect is built for businesses of all sizes—from small start-ups to companies with hundreds of staff—without capacity limitations. Unlike rivals whose pricing or feature set becomes restrictive at scale, GoTo Connect provides unlimited extensions, unified administration, and consistent user experience across multiple sites. This flexibility allows businesses to grow confidently without migrating systems later.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)