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GoTo Webinar
by GoTo
by GoTo
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by GoTo
by GoTo
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for GoTo Webinar software involves several key steps, and the duration can vary depending on the complexity and scale of the deployment. Here is a general outline of the process:
1. Account Setup: This initial step involves creating an account on the GoTo Webinar platform. Users need to provide basic information and select a subscription plan that fits their needs.
2. Software Installation: Users need to download and install the GoTo Webinar software on their devices. This step is usually straightforward and can be completed quickly.
3. Configuration and Customization: This involves setting up the webinar settings according to the user's requirements. Users can customize registration forms, email notifications, and branding elements to align with their organization's identity.
4. Training and Onboarding: GoTo Webinar offers training resources and support to help users get familiar with the platform. This can include live training sessions, on-demand tutorials, and documentation.
5. Testing: Before hosting a live webinar, it is advisable to conduct a test run to ensure that all settings are configured correctly and that there are no technical issues.
6. Go Live: Once everything is set up and tested, users can schedule and host their webinars.
The entire implementation process can take anywhere from a few days to a couple of weeks, depending on the user's familiarity with the software and the level of customization required. For organizations with more complex needs, the process might take longer due to additional configuration and training requirements.
For more detailed information, you can visit the GoTo Webinar website .
Yes, GoTo Webinar software can be customized to fit specific business needs. Here are several data points highlighting the customization options available:
Customization Options
1. Event Details Customization:
- Presenter Information: Users can add the name, details, and photo of up to 24 presenters, although only the first 6 will be displayed in the Waiting Room.
- Title and Description: The title (limited to 128 characters) and description (limited to 2,048 characters) of the webinar can be edited to provide relevant information to attendees.
2. Branding and Colors:
- Logo and Banner: Users can upload images for the logo and banner to appear on the registration page and waiting room, ensuring the webinar aligns with the company’s branding.
- Color Customization: Users can choose a preferred feature color or select a custom color to match their brand identity.
3. Registration and Emails:
- Custom Registration Forms: Users can add, remove, or rearrange custom questions on the registration form and make certain questions mandatory.
- Custom Confirmation Page: Users can add a custom link to the confirmation page that registrants see after signing up.
- Email Customization: Users can customize confirmation links, password protection, and reminder emails with customizable disclaimers.
4. Engagement Tools:
- Polls, Surveys, Handouts, and Videos: Users can create and save polls, surveys, handouts, and videos to engage attendees during the webinar.
- Post-Session Video: Users can include a video in the follow-up email sent after the session wraps up.
5. Security Features:
- Password Protection: Users can add a password to the webinar, which must be included in the invitation for attendees to join.
- Verification and Access Restrictions: Users can require attendees to complete a reCAPTCHA to prevent spam registrations and restrict access using approved email domains.
6. Channel Customization:
- Channel Page: Users can edit the channel name and description, add a banner image and color theme, replace the channel logo, categorize videos, and add video thumbnails and descriptions[14].
Integration Capabilities
1. App Integrations:
- GoTo Webinar integrates with various apps such as ActiveDemand, Automate.io, AWeber, CirQLive, and Cornerstone, enhancing collaboration and functionality.
- Integrations with tools like OneTrust help users comply with global privacy regulations by managing data subject access requests and collecting consent[15].
2. Marketplace:
- The GoTo App Integrations Marketplace offers a range of integrations with popular tools like Google Calendar, Microsoft Outlook, Salesforce, Slack, and Zapier, allowing users to streamline their workflows[18].
Additional Features
1. Flexible Scheduling:
- Users can set up one-time events, schedule a series of webinars, or create on-demand experiences with recorded webinars.
2. Interactive Features:
- The platform includes interactive features such as live chat, polls, surveys, and Q&A sessions to enhance audience engagement[11].
3. Analytics and Reporting:
- GoTo Webinar provides insightful analytics and reporting tools to help users measure the success of their webinars and make data-driven decisions[19].
Based on the provided sources, GoTo Webinar does not explicitly mention additional costs such as setup fees, maintenance, or support charges. Here are the key points regarding costs:
1. Subscription Plans:
- GoTo Webinar offers several subscription plans ranging from $49 to $399 per month, billed annually. The plans differ mainly in the number of participants they support and the features they include.
- The Lite plan starts at $49/month (billed annually) for up to 100 participants, while the Enterprise plan costs $399/month (billed annually) for up to 3,000 participants.
2. Free Trial:
- A free trial is available for 7 days, which does not require a credit card and will not automatically renew.
3. No Mention of Setup Fees:
- There is no mention of setup fees in the provided sources. The process of setting up and customizing the webinar appears to be included in the subscription cost.
4. Support and Maintenance:
- The sources do not specify any additional charges for support or maintenance. Typically, customer support and maintenance are included as part of the subscription plans, but this can vary depending on the service level agreement (SLA) and the specific plan chosen.
5. Additional Features and Customization:
- Some features, such as custom branding, GoTo Stage, and virtual events, are available in higher-tier plans. Users may need to upgrade their subscription to access these features.
6. Payment Options:
- Payment transactions are currently available in USD only, and users can choose between annual and monthly billing options.
GoTo Webinar offers a comprehensive range of training and support resources for new users. Here are the key offerings:
Free Training
- Basics and Advanced Courses: GoTo Webinar provides free, regularly occurring training sessions that cover both basic and advanced topics. These sessions are designed to help users get the most out of the platform.
- Custom Meetings: Users have the opportunity to book a free 30-minute custom meeting for advanced questions, allowing for personalized assistance.
Video Tutorials
- Training Videos: A variety of video tutorials are available, covering different aspects of using GoTo Webinar. These videos are short and can be watched at the user's convenience.
Help Articles
- Comprehensive Guides: GoTo Webinar offers a broad range of help articles that walk users through the basics of using the platform and provide solutions for common issues. These articles are particularly useful for first-time users.
Fee-Based Event Services
- Event Services: For users seeking more in-depth assistance, GoTo Webinar offers fee-based event services designed to help maximize the benefits of their online services. Detailed information about these services can be found in the Event Services PDF.
Self-Paced Learning
- Self-Paced Courses: GoTo Webinar provides self-paced training resources tailored to various learning styles, allowing users to learn at their own pace.
Community Support
- User Community: Users can ask questions and get answers from other GoTo customers, fostering a community of shared knowledge and support.
Official Support
- Help Center: The official GoTo Webinar Help Center offers a wide range of resources, including user guides, video tutorials, and articles on managing webinars, in-session features, post-session features, and more.
- Support Agents: Users can reach out to support agents for assistance with specific issues or questions[12].
These training and support options ensure that new users have access to the resources they need to effectively use GoTo Webinar and maximize its potential for their online events.
GoTo Webinar implements a variety of security measures to protect data, ensuring the confidentiality, integrity, and availability of its services. Here are the key security measures in place:
Encryption
- Data in Transit: GoTo Webinar uses robust encryption mechanisms to protect data transmitted between users and the GoTo infrastructure. This includes the use of the TLS protocol, version 1.2, to secure communications.
- Data at Rest: Data stored within GoTo systems, such as cloud recordings, transcriptions, and meeting notes, is also protected using encryption.
Compliance and Certifications
- GDPR Compliance: GoTo Webinar is compliant with the General Data Protection Regulation (GDPR), ensuring that personal data is handled according to stringent European privacy standards.
- Other Regulations: The platform also complies with other major data protection laws, including the California Consumer Privacy Act (CCPA) and Brazil’s General Data Protection Law (LGPD).
- TRUSTe Certification: GoTo has obtained the TRUSTe Enterprise Privacy & Data Governance Practices Certification, demonstrating its commitment to data protection.
Technical and Organizational Measures (TOMs)
- Access Controls: GoTo Webinar employs comprehensive access controls to prevent unauthorized access to personal data. This includes role-based access controls where users are assigned specific roles with defined permissions.
- Data Retention and Deletion: The platform provides functionalities for data retention, deletion, export, and access, allowing users to manage their data according to their needs.
- Sub-Processor Disclosures: GoTo engages with first and third-party sub-processors to provide and operate its services. These sub-processors are required to adhere to strict data protection standards.
Security Features for Users
- Password Protection: Users can password-protect their webinars to ensure that only authorized attendees can join.
- Meeting Lock: Organizers can lock meetings once they are in session to prevent unexpected attendees from joining.
- Dismissal of Unrecognized Attendees: Organizers have the ability to dismiss attendees they do not recognize, ensuring that only intended participants remain in the session.
- One-Time Meetings: To enhance security, users can schedule one-time meetings that generate new meeting IDs and dial-in information for each session.
Monitoring and Incident Response
- Continuous Monitoring: GoTo continuously monitors its development environment for viruses and malware, ensuring that all downloadable software is digitally signed to prevent tampering by third parties.
- Incident Response: The platform has procedures in place to respond to security incidents, ensuring that any potential threats are promptly addressed.
Privacy and Data Protection
- Privacy Controls: GoTo Webinar includes privacy controls and capabilities designed to prevent unauthorized access to personal data and ensure ongoing confidentiality, integrity, and availability.
- Data Processing Addendum (DPA): GoTo’s DPA addresses applicable data privacy laws and includes provisions for data protection, such as the handling of personal data and compliance with legal requirements.
These measures collectively ensure that GoTo Webinar provides a secure environment for online events, protecting both the data of organizers and attendees.
GoTo Webinar releases updates frequently, and these updates are managed through both automatic and manual processes. Here are the details:
Frequency of Updates
- Regular Updates: GoTo Webinar frequently releases new versions of its desktop app and platform, which include improvements, bug fixes, and new features. For example, updates were noted on May 8, 2024, May 2, 2024, April 23, 2024, and April 4, 2024.
- Proactive Updates: The desktop app uses "proactive updates" to download new versions while the user is not in session, ensuring that the latest version is ready to use without delay.
Management of Updates
- Automatic Updates: By default, the GoTo Webinar desktop app is set to automatically download and install updates. This process is designed to be seamless, with updates being installed silently and activated when the user starts or joins a session.
- Manual Updates: Users have the option to manually check for updates and install them. This can be done through the app's user interface, where users can enable or disable automatic updates and manually trigger the update process if needed.
- IT Admin Control: For IT administrators, there are additional controls available to manage updates. On Windows, updates can be controlled via Group Policy settings or registry settings. On Mac, updates can be managed through plist settings. These controls allow IT admins to enforce update policies across their organization.
Update Notifications and Installation
- User Notifications: When automatic updates are enabled, the app will notify users of available updates and provide the option to restart the app to apply the update. If the user does not choose to restart immediately, the update will be applied the next time the app exits.
- Housekeeping: The Automatic Updater tool also performs housekeeping tasks by removing outdated versions of the app from the user's computer, ensuring that only the latest version is active.
Security and Compatibility
- Quarterly Updates: To ensure security and compatibility, it is recommended that the app is updated at least once a quarter. This helps maintain the integrity and performance of the GoTo Webinar services.
GoTo Webinar has clear policies regarding data ownership and portability, ensuring that users have control over their data and can manage it according to their needs. Here are the key points:
Data Ownership
- Customer as Data Controller: GoTo Webinar operates under the principle that the customer (data exporter) is the data controller, while GoTo acts as the data processor. This means that the customer retains ownership of the personal data and GoTo processes it on their behalf.
- Data Processing Addendum (DPA): The DPA outlines that GoTo will process and retain personal data for the duration of the agreement with the customer. The customer has the authority to dictate how their data is handled, including instructions for data deletion, export, and access.
Data Portability
- Individual Rights Management (IRM) Portal: GoTo Webinar provides an IRM portal powered by TrustArc, which allows users to submit various privacy and security requests. This includes requests for data access, deletion, and export, ensuring that users can easily manage their data.
- Data Export Requests: Users can request a copy of their data through the IRM portal. This feature supports data portability by allowing users to obtain their data in a structured, commonly used, and machine-readable format.
- Data Retention and Deletion: GoTo Webinar provides functionalities for data retention and deletion, enabling users to manage their data lifecycle according to their preferences and compliance requirements.
Technical and Organizational Measures
- Compliance with Data Protection Laws: GoTo Webinar complies with major data protection regulations, including GDPR, which mandates data portability rights. This compliance ensures that users can exercise their rights to data access and portability effectively.
- Sub-Processor Management: GoTo Webinar engages sub-processors under strict contractual obligations to ensure that data protection standards are maintained. This includes provisions for data access and portability as required by applicable laws.
Additional Resources
- Privacy and Security Resources: GoTo Webinar provides extensive resources and support for users to understand and exercise their data rights. This includes detailed documentation on data protection measures, privacy policies, and procedures for handling data requests.
GoTo Webinar provides flexible terms for scaling up or down to accommodate changing organizational needs. Here are the key points regarding these terms:
Scaling Up
1. Subscription Plans:
- GoTo Webinar offers multiple subscription plans that cater to different audience sizes and feature requirements. Plans range from supporting up to 100 participants to as many as 3,000 participants.
- Users can upgrade their subscription plan to accommodate larger audiences or access additional features as their needs grow. This can be done through the account management settings on the GoTo Webinar platform.
2. Webinar Modes:
- Different webinar modes are available to suit various event types and audience sizes. These include Standard webinars for up to 1,000 attendees, Webcast webinars for up to 3,000 attendees, and Recorded webinars for pre-recorded sessions with interactive features.
- Users can choose the appropriate mode based on their specific requirements, allowing for flexibility in how webinars are conducted and scaled.
3. Integration with CRM and Other Tools:
- GoTo Webinar integrates with CRM systems and other tools, enabling users to track leads and manage larger-scale events more efficiently. This integration supports the scaling process by streamlining operations and enhancing data management.
Scaling Down
1. Downgrading Plans:
- If organizational needs decrease, users can downgrade their subscription plan to a lower tier that better fits their current requirements. This can be managed through the account settings on the GoTo Webinar platform.
- Downgrading allows organizations to reduce costs by selecting a plan that aligns with their reduced audience size or feature needs.
2. Flexible Billing Options:
- GoTo Webinar offers both annual and monthly billing options, providing flexibility in financial planning. Organizations can switch between these billing cycles based on their budgetary constraints and usage patterns.
3. Cancellation Policy:
- Users can cancel their subscription if they no longer require the service. The cancellation process is straightforward and can be done through the account management settings. It is important to review the terms and conditions related to cancellations to understand any potential fees or notice periods.
Additional Considerations
1. Event Services:
- For organizations that require additional support during scaling, GoTo Webinar offers fee-based event services. These services can help manage larger events or provide specialized assistance during transitions.
2. Data Management:
- GoTo Webinar provides tools for data retention, deletion, and export, ensuring that organizations can manage their data effectively during scaling up or down. This includes compliance with data protection regulations such as GDPR.
Here are the key terms and conditions for contract renewal and cancellation for GoTo Webinar:
Contract Renewal
1. Automatic Renewal: GoTo Webinar subscription plans are set to automatically renew at the end of the monthly or annual billing period, unless canceled by the customer[11].
2. Renewal Terms: After the initial subscription term, the services will automatically renew for subsequent terms ("Renewal Terms"), unless otherwise specified in the order or the service description.
3. Renewal Fees: For customers that renew their service agreement with GoTo for a minimum 1-year term following the expiration of their initial subscription term, GoTo may charge renewal fees.
4. Renewal Notice: There is no explicit mention of a required notice period for renewal in the provided sources.
Contract Cancellation
1. Cancellation Process: Customers can cancel their GoTo Webinar subscription plan by signing in to the Billing Center (https://billing.goto.com), navigating to the Subscriptions page, selecting the subscription, and choosing "Cancel Subscription"[11].
2. Cancellation Confirmation: After initiating the cancellation process, customers will receive a confirmation message indicating when their subscription plan will expire, and an email confirmation will be sent to their account email address[11].
3. Pending Cancellation Status: Once the cancellation is confirmed, a "Pending Cancellation" message will appear on the Subscriptions page, indicating that automatic renewal has been turned off for the selected subscription[11].
4. Access Until Expiration: Customers will continue to have access to the product(s) and features on their subscription plan until it expires at the end of their billing period.
5. No Refunds: Since the subscription plan is pre-paid, customers will not receive a credit or refund when canceling. They will keep their service until the billing period ends and their subscription plan expires.
6. Notice Period: While not explicitly stated, it is recommended to contact GoTo at least 30 days prior to the next billing cycle to avoid service charges for the following month[12].
7. Contract Buyout: If a customer has signed up under a contract (as opposed to a month-to-month agreement), they may need to work with an agent on a buyout option if they wish to cancel before the contract term ends[12].
It's important to note that these terms and conditions may be subject to change, and it's always advisable to review the most up-to-date legal documentation provided by GoTo Webinar for the most accurate and comprehensive information.
GoTo Webinar meets several compliance standards to ensure the security and privacy of its users' data. Here are the key compliance standards that GoTo Webinar adheres to:
Compliance Standards
1. General Data Protection Regulation (GDPR):
- GoTo Webinar is compliant with GDPR, ensuring that personal data is handled according to stringent European privacy standards.
2. California Consumer Privacy Act (CCPA):
- The platform complies with CCPA, which provides data privacy rights to residents of California.
3. Brazil’s General Data Protection Law (LGPD):
- GoTo Webinar adheres to LGPD, which regulates the processing of personal data in Brazil.
4. ISO/IEC 27001:
- GoTo Webinar has obtained ISO/IEC 27001 certification, which is a validated attestation of compliance with the ISO 27001 standards framework for Information Management Systems.
5. SOC 2 Type II:
- The platform holds SOC 2 Type II certification, which ensures that it meets rigorous standards for security, availability, processing integrity, confidentiality, and privacy.
6. TRUSTe Enterprise Privacy & Data Governance Practices Certification:
- GoTo Webinar has achieved TRUSTe certification, which addresses operational privacy and data protection controls aligned with key privacy laws and recognized privacy frameworks.
7. APEC Cross-Border Privacy Rules (CBPR) and Privacy Recognition for Processors (PRP):
- The platform is certified under the APEC CBPR and PRP systems, facilitating the transfer of personal data between APEC-member countries.
8. Payment Card Industry Data Security Standard (PCI DSS):
- GoTo Webinar complies with PCI DSS for its eCommerce and payment environments, ensuring the secure handling of credit card information.
9. Public Company Accounting Oversight Board (PCAOB):
- The platform undergoes internal controls assessment as required under PCAOB annual financial statements audit.
Additional Security Measures
- Encryption: GoTo Webinar uses Transport Layer Security (TLS) or Datagram Transport Layer Security (DTLS) for data in transit and Advanced Encryption Standard (AES) 256-bit for data at rest.
- Regular Security Assessments: The platform conducts regular security assessments and penetration testing through both in-house teams and external firms.
- Logical Access Controls: Implemented to prevent unauthorized access to application data and systems.
- Perimeter Defense and Intrusion Detection: Utilizes tools and techniques to prevent unauthorized network traffic and detect suspicious activities.
These compliance standards and security measures ensure that GoTo Webinar provides a secure and reliable platform for conducting online events, meeting both legal and regulatory requirements.
By GoTo