Gorgias

Gorgias is an AI-powered ecommerce customer experience platform that combines helpdesk, customer support, conversational commerce, and automation capabilities in a single solution. The platform provides a unified inbox that centralizes customer conversations from email, live chat, SMS, WhatsApp, Instagram, Facebook, and other channels, enabling support teams to manage all interactions from one location. Its AI Agent automates routine inquiries such as order tracking, returns, refunds, shipping updates, and frequently asked questions, while its AI Shopping Assistant helps shoppers discover products, receive personalized recommendations, and complete purchases. Gorgias integrates deeply with ecommerce platforms such as Shopify, WooCommerce, BigCommerce, Magento, and PrestaShop, giving agents instant access to customer, order, and product data.