FirstOne
By FirstOne Systems
Duration: 1-2 weeks
meetings with stakeholders to gather requirements.
Duration: 2-4 weeks
Activities: Based on the assessment, the implementation team creates a project plan, including timelines, responsibilities, and a detailed design of the software configuration.
Duration: 2-6 weeks
Activities: Install the software, configure it according to the design specifications, and integrate it with existing systems as needed.
Duration: 1-3 weeks
Activities: Transfer existing data into FirstOne. This may involve data cleansing and validation to ensure accuracy.
Duration: 2-4 weeks
Activities: Conduct functional tests to ensure the system works as intended, perform user acceptance testing (UAT), and make any necessary adjustments.
Duration: 1-2 weeks
Activities: Train staff on how to use the software effectively. This can include hands-on workshops, manuals, and ongoing support.
Duration: 1 week
Detailed user guides, FAQs, and video tutorials are typically provided to help users navigate the software effectively.
Both at rest and in transit, ensuring that sensitive data is protected from unauthorized access.
Role-based access ensures that users only have permissions necessary for their job functions, minimizing the risk of data exposure.
Ongoing assessment of the system to identify vulnerabilities and ensure compliance with industry standards.
FirstOne typically releases updates on a quarterly or biannual basis. This can include minor patches, security updates, and major feature releases.
FirstOne usually asserts that clients retain full ownership of their data. This means businesses can access, control, and manage their data without interference from FirstOne.
There are typically clauses in the contract that explicitly state that the client is the sole owner of all data inputted into the system.
FirstOne generally provides mechanisms for data portability, allowing clients to easily export their data in standard formats (such as CSV, Excel, or API access) for use in other systems or for backup purposes.
Upon contract termination or cancellation, clients can expect to retrieve their data in a timely manner without facing excessive delays or limitations.
FirstOne typically has a flexible licensing structure that allows organizations to scale their usage based on current needs.
Clients can add or remove licenses or features as their team size or functional requirements change, often on an annual basis.
When scaling down, clients are generally required to provide notice (commonly 30–60 days) ahead of their billing cycle to avoid being charged for additional licenses or services they no longer require.
For scaling up, FirstOne usually allows immediate access to additional resources or licenses without the need for a lengthy process.
Contracts with FirstOne are often set for an annual term, and they automatically renew unless notice of cancellation is provided within a specified timeframe, usually 30 to 60 days before the end of the contract term.
Renewal may come with updated pricing or terms, which should be communicated ahead of time.
Clients can cancel their contracts by providing written notice within the established notice period.
There may be stipulations regarding fees for early termination if the cancellation occurs before the end of a multi-year contract (often including a percentage of the remaining unpaid license fees).
Upon cancellation, clients typically have a grace period to access their data before it is permanently deleted, which may range from 30 to 90 days.
Both parties may have the right to terminate the contract for cause, such as breaches of contract terms, including but not limited to serious breaches in payment obligations or failure to comply with security regulations.
