Feedly

Account Setup:

• Users can sign up for a Feedly account via the Feedly website, using options like Google, social media logins, or Feedly itself.

Connecting Feeds:

• Users add and organize their content sources into feeds. These feeds can be categorized by industry, project, or topic.

Customization:

• Users can customize their Feedly experience by adjusting themes, layouts, and integrating with other apps like Evernote, Pocket, and Zapier.

• For advanced users, training the AI assistant, Leo, to filter and prioritize content is a key step.

Integration with Other Tools:

• Feedly can be integrated with various productivity tools such as Slack, Microsoft Teams, and Google Apps.

Training AI Models:

• Users can create AI Feeds by pairing different AI Models (e.g., New Malware AI Model with Indicators of Compromise AI Model) to track specific types of information.

Setting Up Team Boards:

• For Business or Enterprise plans, users can organize content with Team Boards, which sync for all users. This includes saving important articles, annotating, and sharing with team members.

Automating Workflows:

• Using the Feedly API, teams can automate workflows to quickly share intelligence with leadership and operations teams. This includes exporting data in formats like STIX 2.1 or JSON for integration with security tools.

AI Feeds and Models:

• Userscan create customizedAI Feeds by combiningAI Models withspecific keywordsor Boolean operatorsto track particulartypes of information, such as malwareor market trends.

• Feedly's AIassistant, Leo, can be trainedto filter andprioritize contentbased on userpreferences, makingit highly customizablefor differentbusiness requirements.

Integration withOther Tools:

• Feedly integrateswith variousproductivitytools such asSlack, MicrosoftTeams, Evernote, Pocket, and Zapier, allowingfor a streamlinedworkflow tailoredto business needs.

Custom Lists andTeam Boards:

• Users can createcustom listsand Team Boardsto organize andshare contentwithin theirorganization. This featureis particularlyuseful for collaborativeenvironmentswhere team membersneed to stayinformed aboutspecific topics.

Automated Newsletters:

• Feedly allowsfor the creationof automated, branded newsletterspopulated withcontent fromFeedly feeds. This featurecan be customizedto include AI-generated summariesand company branding, making it suitablefor internaland externalcommunications.

Free Plan:

• Basic featureswith up to 100 sourcesand three feeds.

Pro Plan:

• $6 per month, billed annually. Includes advancedfeatures likeunlimited sources, power search, and integrationcapabilities.

Pro+ Plan:

• $8.25 per month, billed annually. Includes everythingin Pro plus additionalfeatures likeGoogle News andTwitter feeds.

Business Plan:

• $18 permonth, billedannually, witha minimum ofthree users. Includesteam collaborationfeatures anddeeper integrations.

Enterprise Plan:

• Custompricing, includesadvanced featureslike API access, SSO/SAML, anddedicated customerservice manager.

Email/Help Desk:

• Availablefor all users, providing basicsupport and troubleshooting.

Knowledge Base:

• Comprehensiveguides, FAQs, and tutorialsavailable onlineto help usersget started andtroubleshootcommon issues.

Chat Support:

• Available forPro and higherplans, offeringreal-time assistancefor more complexissues.

Community Support:

• Accessto a Slack communityand Twitter accountfor additionalhelp and userinteraction.

Onboarding andTraining:

• For Enterpriseusers, Feedly offersonboarding andtraining sessionsto help teamsget the mostout of the platform. This includesunlimited workshopsand trainingsessions forAdvanced planusers.

Webinars and LiveOnline Training:

• Feedly provides webinarsand live onlinetraining sessionsto help usersunderstand andutilize the platform's features effectively.

Encryption:

• Feedly uses industry-standard encryption to protect data in transit and at rest. This includes HTTPS for secure communication between users and Feedly servers.

Data Protection by Design and Default:

• Feedly implements technical and organizational measures to ensure data protection by design and by default. This includes minimizing data collection and ensuring that only necessary data is processed.

Access Controls:

• Feedly restricts access to personal data to authorized personnel only. This helps prevent unauthorized access, modification, or disclosure of user data.

Regular Security Audits:

• Feedly conducts regular security audits and assessments to identify and mitigate potential vulnerabilities in their systems.

Compliance with Data Protection Regulations:

• Feedly adheres to relevant data protection regulations, such as the General Data Protection Regulation (GDPR), to ensure the privacy and security of user data.

Polling Intervals:

• For Feedly Pro+ and Enterprise accounts, the polling interval is as low as 7 minutes.

• For Pro accounts, the polling interval is between 15 minutes and an hour.

• For Basic accounts, the polling interval can vary between 30 minutes to 1 day, depending on the popularity of the site and how often it publishes.

Push Protocol:

• Many large websites or those using popular blogging platforms like WordPress or Blogger may use the PuSH protocol, which allows them to push new articles directly to Feedly. This ensures near real-time updates for these sources.

Regular Software Updates:

• Feedly regularly updates its software to improve functionality, fix bugs, and enhance security. Users are notified of these updates through the Feedly blog and in-app notifications.

User Data Ownership:

• Users retain ownership of their data. Feedly allows users to export their feeds and content, ensuring that they can take their data with them if they choose to leave the platform.

Data Portability:

• Feedly supports data portability, allowing users to move, copy, or transfer their data easily from Feedly to another service. This is in line with data protection regulations like GDPR, which grant users the right to data portability.

Export Options:

• Users can export their data in structured, commonly used, and machine-readable formats. This ensures that the data remains usable and functional when transferred to another service.

Transparency and Control:

• Feedly provides clear information about what data is collected and how it is used. Users have control over their data and can manage their privacy settings within the platform.

Plan Upgrades and Downgrades:

• Users can upgrade or downgrade their subscription plans at any time. This flexibility allows organizations to adjust their Feedly usage according to their current requirements.

Customizable AI Feeds:

• Feedly's AI Feeds can be customized to monitor specific content, making it easier for organizations to scale their intelligence gathering as their needs evolve. This includes adding or removing AI Models to refine the relevance of the monitored content.

Enterprise Solutions:

• For larger organizations, Feedly offers Enterprise plans that include advanced features like API access, SSO/SAML, and dedicated customer service. These plans are tailored to meet the specific needs of large teams and can be adjusted as the organization grows.

Automatic Renewal:

• Feedly subscriptions are subject to automatic renewal unless canceled by the user before the renewal date. Users can manage their subscription settings and cancel their subscription through the Feedly account billing page.

Cancellation Process:

• To cancel a subscription, users need to visit the billing section of their Feedly account. If a user has been charged for a renewal or for the first year of Feedly within the past five days, they have the option to refund themselves.

Reverting to Basic Plan:

• Upon cancellation, the user’s account will revert to the Feedly Basic plan, which includes a limit of 100 sources, 3 feeds, and 3 boards. Users must remove any sources, feeds, and boards that exceed these limits before canceling.

Support for Cancellation Issues:

• Feedly provides support for any questions or issues related to subscription management and cancellation through their support page or via email.

General Data Protection Regulation (GDPR):

• Feedly complies with GDPR, which ensures the protection of personal data and privacy for individuals within the European Union. This includes data minimization, user consent, and the right to data portability.

Data Encryption and Security:

• Feedly uses industry-standard encryption to protect data in transit and at rest. This includes HTTPS for secure communication between users and Feedly servers.

Data Retention and Deletion:

• Users can delete their data at any time, and Feedly will delete any account information following the termination of the service. This ensures compliance with data retention policies and user rights to data deletion.

PCI Compliance:

• Feedly is part of a global forum for the ongoing development, enhancement, storage, dissemination, and implementation of security standards for account data protection, indicating compliance with PCI standards.