Esker
by Esker
by Esker
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Esker
by Esker
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The implementation process for Esker software is designed to be seamless and efficient, integrating with over 70 different ERP solutions to fill in the manual gaps that conventional ERPs often leave. The process typically begins with a thorough assessment of the existing systems and workflows to identify areas where Esker’s solutions can add the most value. This initial phase involves detailed consultations with key stakeholders to understand their specific needs and objectives.
Once the assessment is complete, the next step is the configuration of the Esker platform to align with the identified requirements. This involves setting up the necessary integrations with the existing ERP systems and customizing the workflows to ensure they meet the business’s unique needs. Esker’s AI-driven technology plays a crucial role in optimizing data recognition and validation during this phase, ensuring that the system is set up for maximum efficiency and accuracy.
Following the configuration, a testing phase is conducted to ensure that all integrations and customizations are functioning as expected. This phase includes rigorous testing of the system’s capabilities, including data processing, document handling, and workflow automation. Any issues identified during testing are addressed promptly to ensure a smooth transition to the new system.
The final phase of the implementation process is the go-live phase, where the system is fully deployed and becomes operational. This phase includes comprehensive training for users to ensure they are comfortable with the new system and can utilize its features effectively. The entire implementation process can vary in duration depending on the complexity of the existing systems and the extent of the customizations required, but it generally takes a few weeks to a few months to complete.
Esker’s software is highly customizable to fit the specific needs of different businesses. The platform’s flexibility allows it to integrate seamlessly with a wide range of ERP systems, ensuring that it can be tailored to meet the unique requirements of each organization. This customization capability is one of Esker’s key strengths, enabling businesses to automate as much or as little of their processes as they need.
One of the primary ways Esker customizes its solutions is through its AI-driven technology, which optimizes data recognition and validation. This technology can be configured to handle specific types of documents and data unique to each business, ensuring that the system processes information accurately and efficiently. Additionally, Esker’s platform provides a 360-degree view over customer and supplier information, which can be customized to highlight the most relevant data for different departments.
Esker also offers the ability to expand its solutions to different processes or departments beyond the initial implementation. This means that businesses can start with automating a specific area, such as accounts payable or order processing, and gradually expand to other areas as needed. This modular approach allows for a high degree of customization and scalability, ensuring that the system can grow with the business.
Furthermore, Esker’s solutions are designed to bring greater dignity, meaning, and autonomy to the daily lives of employees. This focus on user experience means that the platform can be customized to fit the workflows and preferences of different users, making it easier for them to adopt and use the system effectively. Overall, Esker’s customization capabilities ensure that its solutions can be tailored to meet the specific needs of any business, regardless of size or industry.
When considering the implementation of Esker software, it is important to account for additional costs such as setup fees, maintenance, and support charges. The initial setup fees typically cover the cost of configuring the system to integrate with the existing ERP solutions and customizing it to meet the specific needs of the business. These fees can vary depending on the complexity of the implementation and the extent of the customizations required.
Maintenance costs are another important consideration. Esker’s cloud platform is designed to ensure business continuity and end-to-end connectivity, which requires ongoing maintenance to keep the system running smoothly. These maintenance costs typically cover regular updates, security patches, and performance optimizations to ensure that the system remains efficient and secure. The exact cost of maintenance can vary depending on the size of the implementation and the specific requirements of the business.
Support charges are also a key component of the overall cost. Esker offers comprehensive support services to help businesses get the most out of their solutions. These support services can include technical support, user training, and ongoing assistance with system optimization. The cost of support services can vary depending on the level of support required and the specific needs of the business. Some businesses may opt for basic support packages, while others may require more extensive support to ensure that their systems are always running at peak performance.
In addition to these costs, businesses should also consider any potential costs associated with scaling the system as their needs grow. Esker’s platform is designed to be scalable, allowing businesses to expand their use of the system to different processes or departments over time. This scalability can involve additional costs for configuration and customization as new areas are brought online. Overall, while there are additional costs associated with implementing and maintaining Esker’s solutions, the benefits of increased efficiency, accuracy, and scalability can provide a significant return on investment.
Esker offers comprehensive training and support to ensure that new users can effectively utilize their software solutions. The training process typically begins during the implementation phase, where users are introduced to the system and its features. This initial training is designed to help users understand how the system works and how it can be used to streamline their workflows and improve efficiency.
The training provided by Esker is tailored to the specific needs of the business and its users. This means that the training can be customized to focus on the most relevant features and functionalities for different departments and roles. For example, finance teams may receive training on how to use the system for accounts payable and receivable, while customer service teams may be trained on order processing and customer management. This targeted approach ensures that users receive the most relevant and useful training for their specific needs.
In addition to initial training, Esker offers ongoing support to help users get the most out of their solutions. This support can include technical assistance, troubleshooting, and guidance on best practices for using the system. Esker’s support team is available to help users with any issues they may encounter, ensuring that the system remains efficient and effective over time. This ongoing support is a key component of Esker’s commitment to customer satisfaction and success.
Esker also provides a range of resources to help users continue learning and improving their use of the system. These resources can include online tutorials, user guides, and webinars that cover various aspects of the system and its capabilities. By providing these resources, Esker ensures that users have access to the information and support they need to continually improve their workflows and achieve their business goals. Overall, Esker’s comprehensive training and support services help ensure that users can effectively utilize their solutions and achieve the maximum benefits from their investment.
Esker places a strong emphasis on security to protect the data of its users. The platform is designed with robust security measures to ensure that sensitive information is safeguarded against unauthorized access and potential threats. These security measures are a critical component of Esker’s commitment to providing a secure and reliable solution for businesses.
One of the key security features of Esker’s platform is its use of advanced encryption technologies. Data transmitted between the user’s systems and Esker’s cloud platform is encrypted to prevent interception and unauthorized access. This encryption ensures that sensitive information, such as financial data and customer details, is protected during transmission and storage.
Esker also implements strict access controls to ensure that only authorized users can access the system and its data. These access controls can be customized to meet the specific needs of the business, allowing administrators to define user roles and permissions. This ensures that users only have access to the information and functionalities that are relevant to their roles, reducing the risk of unauthorized access and data breaches.
In addition to encryption and access controls, Esker’s platform includes comprehensive monitoring and auditing capabilities. These capabilities allow businesses to track and monitor all activities within the system, providing visibility into who accessed what data and when. This monitoring helps detect any unusual or unauthorized activities, allowing businesses to respond quickly to potential security threats.
Furthermore, Esker’s platform is designed to ensure business continuity and resilience in the face of potential disruptions. This includes regular backups of data and disaster recovery plans to ensure that data can be restored quickly in the event of a system failure or other disruptions. By implementing these security measures, Esker ensures that its platform provides a secure and reliable solution for businesses, protecting their sensitive data and ensuring business continuity.
The search results do not explicitly mention how often Esker releases updates or how they are managed. However, one result mentions that Esker Technical Support and Maintenance plans provide "version updates and upgrades of the product under contract", suggesting that updates are released periodically for customers under an active support plan.
There is no clear information provided about Esker's data ownership and portability policies in the search results. The terms of service mention data privacy compliance with regulations like GDPR, but do not specify details about data ownership or portability.
The search results do not provide any specific terms or conditions related to scaling up or down Esker's solutions based on changing organizational needs. This aspect is not covered in the information provided.
One search result states: "Unless otherwise stated, all contracts are for a period of three (3) years with an option to renew for up to two (2) additional one-year terms or any combination of time equally not more than 2 years if agreed to by Region 14 ESC and the vendor." However, this appears to be a specific contract detail, and general renewal/cancellation terms for Esker are not provided in the search results.
The search results mention that Esker meets or has achieved compliance with the following standards:
ISO 27001:2013 for Information Security Management System (ISMS) of on-demand services
SSAE 18 and ISAE 3402 Type 2 compliance for on-demand document process automation solutions
HIPAA and HITECH Act compliance for handling electronic protected health information (ePHI)
GDPR data protection law compliance
ISO 45001 certification for occupational health and safety management system (for a mail production facility)
However, a comprehensive list of all compliance standards met by Esker is not provided in the search results.
By Esker