ENCollect
By Sumeru Enterprise Tiger Business Solutions
ENCollect is a comprehensive debt collection software that supports a wide range of financial products and offers a multitude of features designed to streamline and enhance the debt recovery process. Key features include automated notices, contact management, in-house collections, multi-language support, payment plans, and a pre-configured bot. The platform also boasts advanced functionalities such as speech recognition, speech synthesis, transaction management, and a virtual assistant. ENCollect supports omnichannel communication through SMS, email, WhatsApp, robocalls, and other popular chat apps, ensuring advanced customer engagement. Additionally, it provides rich dashboards and drag-and-drop reports for tracking portfolio performance, collector productivity, and payments. The platform integrates with various digital payment modes and offers a comprehensive litigation management system, making it a versatile and powerful tool for financial institutions.
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Payment TrackingReconciliationDelinquency ManagementSettlementsLegal Actions & RepossessionDashboardsDrag & DropField collection appAutomated debt collection strategiesIntegrated payment gatewaysSupport for various financial productsAdvanced segmentation capabilitiesAutomated treatment plansTele-collector interface360-degree account viewOne-click outbound messagingClick-to-call functionalityQuick trail updatesRich dashboardsDrag-and-drop reportsMultiple payment modes supportAgency collection modelDigital collection modelIn-house collection modelHybrid collection modelCustomizable workflowsLegal case managementRepossession managementSettlement managementPortfolio performance trackingCollector productivity monitoringAttendance trackingGeo-location trackingThird-party data visualization integration (Kibana)EmailHelp DeskForumCloud, SaaS, Web-BasedDesktop - WindowsMobile - Android