Initial Account Setup: After sign-up, users access the online dashboard and configure fundamental settings, including time zone and organizational profile to ensure accurate scheduling and reporting.
Depot and Vehicle Configuration: Set up depots—the starting points for deliveries or operations—followed by adding vehicles with details like capacity and type. This step is vital for precise route planning and resource allocation.
Driver Onboarding: Add driver profiles and assign vehicles, enabling them to log in to the eLogii Driver App. Credentials for each driver are managed centrally via the dashboard for easy deployment.
Task/Job Creation: Upload or create delivery and service tasks, either manually, via CSV/Excel import, or by integrating with existing software platforms such as ERPs, WMS, or e-commerce systems. This ensures a fast start with bulk or automated task imports.
Workflow and Proof of Delivery Setup; Configure workflow steps, including proof-of-delivery requirements (e.g., photo, signature, barcode scan), and align workflows with your operational processes for compliance and efficiency.
Notification and Communication Configuration: Set up SMS/email notifications for customers to provide real-time updates and live tracking links throughout each delivery or service event.
Training and User Orientation: eLogii provides access to user guides, onboarding videos, and live online or in-person training sessions to ensure all team members—including dispatchers and drivers—are comfortable with the platform’s functions.
Testing and Go-Live: Run test jobs or a small-scale pilot to validate configuration and ensure all integrations (e.g., with CRM or ERP) function correctly. Make adjustments before moving to full-scale operations.
eLogii is purpose-built to be highly configurable, offering broad flexibility for organizations seeking tailored logistics and delivery management. Whether managing complex distribution networks or requiring unique operational controls, eLogii provides a robust suite of customization options across workflows, user interfaces, communication, integrations, and analytics.
Configurable Workflows: Enables businesses to design custom operational processes, including multiple workflows for different warehouse locations or use cases.
Custom Proof of Delivery (POD): Allows businesses to define custom POD requirements at task or customer level, including custom fields, specific actions (e.g., photos, signatures, comments), and multiple POD types per task.
Workflow States: Users can define workflow triggers, required and completed states, and post-completion actions, allowing process flows that match unique business rules.
Role-based User Permissions: Custom roles such as warehouse operators, dispatchers, or drivers, each with tailored interfaces and permissions, ensure the right access and functionality for varying job functions.
Customizable Dashboards: Users can personalize dashboards for different teams or locations to present only relevant information.
Notification Customization: Businesses can tailor SMS and email notifications, set custom messaging templates, adjust time windows, and even personalize per task or customer.
Tracking Page Customization: The customer-facing tracking page can be branded with custom elements, including code snippets for third-party integrations and tailored ETA display formats.
Driver-Customer Interactions: eLogii empowers drivers to communicate directly with customers via calls, texts, or chat, supporting personalized service.
API-first Architecture: eLogii offers a comprehensive API, enabling integration with popular and legacy business systems, including CRMs, ERPs, WMS, and e-commerce platforms.
Webhooks and Data Imports: Supports real-time data exchange and automation via webhooks, along with flexible CSV or Excel imports/exports for bulk data handling and validation.
Custom Reference Fields: Businesses can map external system IDs (e.g., Shopify order IDs) into eLogii for seamless cross-platform data management.
Vehicle and Driver Constraints: Customizable vehicle profiles (weight, type, capacity), driver shift times, skills, and service area restrictions allow businesses to define exact resource utilization rules.
Priority Settings: Ability to set customer and task priorities, optimizing routing and capacity based on business-defined logic.
Multi-Depot and Team Structures: Supports complex organizations with unlimited depots, teams, and customizable operational zones.
Custom Report Builder: Users can create custom reports, select columns and filters, and export data in desired formats for in-depth analysis.
Custom KPIs and Analytics: Analytical dashboards and reporting modules track user-defined performance metrics, service levels, and operational efficiency.
Real-Time and Historical Analytics: Enables breakdowns by team, driver, region, or any custom dimension over unlimited time periods.
Custom Driver App Fields: Businesses control what data is visible or editable to drivers within the mobile app, defining custom workflows and ensuring key compliance or process steps are followed.
Pre/Post-Task Checklists: Custom task checklists for different processes or compliance requirements.
Feature Requests: The eLogii team is known for being responsive to customer feature requests, often implementing new functionality for specific business requirements.
eLogii provides new users with a structured onboarding process designed to ensure smooth adoption and rapid proficiency:
Getting Started Guides: Step-by-step documentation covers key platform functions including signing in, configuring time zones, setting up depots and vehicles, onboarding drivers, and uploading tasks—either manually, via CSV imports, or through API integrations with ERPs, WMS, or e-commerce systems.
Role-Based Setup: Admins, dispatchers, and drivers each receive tailored setup instructions, with mandatory fields and best practices for configuration clearly outlined.
Driver App Orientation: Drivers are guided through downloading the eLogii Driver App, logging in with credentials, and managing task lists. Detailed guides illustrate how to complete deliveries, use navigation tools, and capture proof of delivery via the app.
Workflow Configuration: Training materials demonstrate how to set up workflows, proof-of-delivery requirements (signatures, photos, barcode scans), and customized customer notifications and live tracking links.
Knowledge Base: eLogii maintains a comprehensive help center with articles, FAQs, and tutorials covering both core features and advanced use cases. Users can search for answers or follow detailed walkthroughs for troubleshooting and best practices.
Video Tutorials: Many training topics are supported by video tutorials, making it accessible for teams preferring visual instruction.
User Forums and FAQs: New users can access forums and regularly updated FAQ sections to find solutions to common challenges and optimize platform usage.
eLogii implements a set of technical and organizational security measures to ensure the protection of both business and personal data processed on its platform. These measures are applied across all aspects of its cloud-based logistics and route optimization solution, supporting the confidentiality, integrity, and availability of user information.
Encryption at Every Layer Data is encrypted both at rest and in transit, ensuring confidential information remains protected throughout its lifecycle. This includes all files, transmission between systems, and backups.
Enterprise-Grade Infrastructure: eLogii operates on high-availability, always-on infrastructure with built-in redundancies and robust SLAs, supporting secure and uninterrupted access to platform features.
Single Sign-On (SSO) and Authentication: The platform supports advanced authentication mechanisms like SAML 2.0 and Azure Active Directory, enabling Single Sign-On for organizations and reducing the risk of credential compromise.
Security and stability tests are run regularly to proactively identify and resolve vulnerabilities or system issues before they affect users.
Access Controls: Strict role-based access permissions ensure that only authorized users can access sensitive data. User roles and permissions are configurable, minimizing the risk of unauthorized data access.
Proof of Delivery Integrity: Digital proof of delivery collects signatures, photos, barcodes, and location/time stamps, providing audit trails and preventing fraudulent data manipulation.
Data Retention and Deletion: eLogii retains personal and operational data only as long as necessary. Upon termination or by request, data can be deleted from all active systems, in accordance with privacy policy commitments.
eLogii maintains an active and continuous update cycle, with new features and improvements being released regularly. User reviews and feedback indicate that updates—covering both new features and enhancements—are typically rolled out on a monthly basis. Some users have specifically noted that new features are added "every month, some we didn't even know we needed," and bugs are addressed and fixed in a timely manner. The platform also communicates to customers when major revisions, such as a driver app overhaul, are planned and approaching their release window.
Cloud-Based Deployment: As a cloud-first SaaS platform, most eLogii updates and enhancements are automatically deployed to the web dashboard and backend services. This ensures that users have seamless access to the latest features and fixes without manual intervention at the client side.
Mobile App Updates: Updates to the Android and iOS driver apps are distributed through official app stores. Drivers are prompted to update their apps to access new capabilities or improvements. Regular app updates ensure access to enhanced workflows, proof-of-delivery tools, and user experience refinements.
Zero Downtime: Routine enhancements and security patches are designed to be rolled out with minimal or no disruption to platform availability. This ensures uninterrupted operations for all users during the update process.
Customer Communication: eLogii notifies customers about major updates, approaching revisions, and significant improvements, sometimes directly referencing upcoming changes to specific modules such as the driver app. Support teams proactively engage with customers to ensure they are prepared for interface or workflow changes resulting from significant updates.
eLogii’s policy strongly aligns with modern SaaS and data protection standards, granting client organizations control over their business and personal data submitted to the platform. According to eLogii's official terms and privacy statements:
Client Retains Ownership: Data uploaded or generated within the eLogii system by customers is used solely for providing the delivery and optimization services. The client organization retains ownership and full rights over its operational and customer data.
Role as Data Processor: eLogii (Brisqq Ltd.) acts as a data processor for most operational data, meaning it only processes personal and operational information as instructed by the client, in accordance with applicable Data Protection Laws (including GDPR).
Transparency and Access: Clients retain the ability to access, manage, and audit their data at any time through the platform’s interfaces, ensuring operational transparency and adherence to internal governance policies.
eLogii’s compliance with major data protection regulations, particularly the GDPR, ensures robust data portability:
Right to Export: Users and organizations can request their data in a structured, commonly used, machine-readable format. This supports the ability to transition to other platforms or for internal analysis, fulfilling GDPR Article 20 requirements for data portability.
Self-Service Exports: eLogii’s platform provides export features, enabling organizations to download delivery records, analytics, manifest lists, and other operational data as needed.
Account Data Management: Users can review, change, or terminate their accounts and have their data removed upon request.
eLogii is purpose-built to accommodate businesses as their operational scale changes, supporting both rapid expansion and contraction without disruption. The platform is inherently scalable, leveraging cloud-based infrastructure to smoothly handle changes in delivery volume, team size, and geographic coverage.
Modular Subscription Plans: eLogii offers a range of tiered plans (Starter, Premium, Professional, and Enterprise) based on the number of monthly tasks and operational complexity. Businesses can easily upgrade or downgrade their plan as needs change, maximizing cost-efficiency and aligning with current demand.
Unlimited Drivers and Vehicles: Across all main plans, users can add or remove unlimited drivers, vehicles, teams, and depots, ensuring flexibility as the workforce or fleet expands or contracts.
No Special Hardware Barriers: Scaling does not require new hardware investments. Additional drivers or users simply download the app, and features are unlocked or restricted according to the active subscription level.
Usage-Based Task Limits: Each plan includes a defined number of delivery or service tasks per month, with higher plans enabling vastly increased volumes. If requirements exceed existing plan limits, businesses can upgrade instantly or explore bespoke Enterprise solutions.
Instant Plan Adjustments: Organizations can adjust their plan at any time—either through the dashboard or by contacting support—allowing seamless adaptation to business cycles, seasonality, or strategic changes.
Term Duration and Renewal Options
eLogii contracts are typically available in fixed durations of 12, 24, or 36 months, depending on the selected service plan.
At the end of the contract period, renewal generally occurs according to the plan—this can be on an annual or monthly basis, based on initial agreement and customer preference.
Automatic Renewal
Most plans incorporate automatic renewal. Unless terminated by either party with the required notice, the contract will continue for a similar term.
Customers must give advance written notice (typically specified in the original contract, such as 30–60 days before renewal date) if they do not wish to renew. Failing to do so often results in the contract automatically rolling over.
Notification Requirement
eLogii requires that customers inform them within a specified notice period prior to the end of the current term to avoid auto-renewal.
Specific details on the exact notice period can vary and should be reviewed in the contract documentation.
Adjustments and Plan Changes
Before renewal, clients can often adjust their plan tier (such as number of users, depots, or task volume), either through a self-service portal or with support assistance.
Price changes on renewal may apply; any increases or adjusted service scopes are typically communicated in advance.
Cancellation by the Customer
Customers can cancel their subscription by notifying eLogii through official channels (platform, website, email, phone).
Cancellation is effective according to the advance notice period stated in the original contract, commonly 30–60 days before the next billing or contract renewal date.
If cancelled mid-term, prepaid fees are generally non-refundable, and customers may owe the full amount through the end of the agreed service term.
Both eLogii and the customer may terminate the contract for cause, such as breach of terms (e.g., repeated service failures, non-payment) following a defined cure period for correction, usually stipulated in the agreement.
Service access is revoked after contract termination. Customers are advised to export all required data before cancellation, as accounts and information may be deleted post-termination in accordance with eLogii’s privacy and retention policy.
eLogii commits to deleting or anonymizing client data upon account termination as per standard SaaS and privacy practices.
Refunds: Unless otherwise specified in the agreement, unused subscriptions and prepaid fees are typically non-refundable, except when termination is due to a proven fault by eLogii (termination for cause).
Advance Payment
Payments for the next month or year are billed in advance, depending on the contract’s billing cycle (monthly or annual).
eLogii is developed with a strong emphasis on data protection, privacy, and adherence to major regulatory standards relevant to logistics and SaaS platforms:
General Data Protection Regulation (GDPR): eLogii complies fully with the GDPR, ensuring the lawful, transparent, and fair processing of personal data for all clients, including those outside the EU/EEA. This is formally included in their terms of service and privacy policy. The platform provides rights such as data portability, data access, data deletion (right to be forgotten), and explicit consent management for data processing. All personal data is only processed for the explicit purposes outlined and with customer consent.
Data Protection Laws: eLogii and its parent company, Brisqq Ltd., commit to complying with all applicable local and international data protection regulations. This includes maintaining data accuracy, security, access controls, retention, and deletion practices in line with industry requirements.
Role-Based Access Control: Access to personal and operational data is managed through detailed user roles and permissions, supporting internal compliance with privacy and security mandates.
Proof-of-Delivery Compliance: The platform supports electronic proof-of-delivery (ePOD), including signatures, barcodes, and photos, which are essential for regulatory compliance within the logistics and transportation industries.
Audit Trails and Reporting: eLogii maintains robust audit logs, which support data traceability, operational transparency, and meeting the documentation standards required for regulatory reviews and audits.
Security Protocols: Security features include data encryption at rest and in transit, secure authentication methods, and infrastructure designed to prevent unauthorized access or data breaches. These support general data security compliance, as required by GDPR and similar standards.
