eLeap offers flexible contract terms, including both monthly and annual subscription plans. Renewal and cancellation policies are designed to provide ease of transition while ensuring clarity around notice periods, data handling, and billing practices.

Key Terms and Conditions:

Automatic Renewal:
Most plans are set to auto-renew by default unless cancelled in advance. Customers are typically notified before renewal dates for annual contracts.
Cancellation Notice Period:
Customers may cancel monthly plans at any time, often with no penalty. For annual plans, cancellation usually requires a written notice 30 days before the renewal date.
Pro-Rated Refunds:
Monthly subscriptions generally do not offer refunds for partial periods. For annual subscriptions, refunds may not be available once the service period begins, unless specified in a custom agreement.
Data Access Post-Cancellation:
After cancellation, customers may retain access to their data for a limited grace period (e.g., 30 to 60 days) to allow for data export before permanent deletion.
Early Termination Clause:
If a customer wishes to terminate before the end of an annual contract, early termination fees may apply unless negotiated otherwise.
Non-Payment Policy:
In cases of non-payment or payment delays, eLeap may suspend account access until the balance is settled, with possible termination after extended non-compliance.
Account Reinstatement:
Cancelled accounts may be reactivated if requested within a short window, though setup fees or migration charges may apply.
Contract Modifications:
Clients may upgrade/downgrade plans at renewal or mid-term (subject to pricing and approval), and contract terms may be adjusted with mutual consent.