Dugga
By Dugga
Initial Consultation & Needs Assessment: Dugga’s team collaborates with your institution to understand specific assessment needs, technical requirements, and integration preferences. This ensures the platform is tailored to your workflows and educational objectives.
Account Setup & Licensing: Dugga sets up your institution’s account, configures user roles (teachers, students, administrators), and establishes licensing based on the number of users or classes.
Integration with LMS and Systems: The platform is integrated with your existing Learning Management System (e.g., Microsoft Teams, Google Classroom, Canvas, Moodle), enabling seamless syncing of classes, students, and schedules.
Configuration & Customization: Customization of exam templates, question banks, grading guides, and security settings (such as lockdown or proctoring options) is performed to match your institution’s policies and assessment formats.
User Training: Training sessions are provided for teachers and administrators, covering exam creation, scheduling, grading, and platform navigation. Training resources and manuals are made available for ongoing support.
Pilot Testing: A pilot phase is conducted with a small group of users to validate workflows, test integrations, and ensure all functionalities meet expectations before full rollout.
Full Rollout: Once testing is successful, Dugga is deployed across the institution. Teachers and students begin using the platform for live assessments, with ongoing access to support and troubleshooting.
Dugga is designed to be highly flexible and customizable, enabling educational institutions to tailor the platform to their specific assessment needs. Below are the main ways Dugga can be adapted to fit diverse business and educational requirements:
Customizable Feature Packages: Dugga offers different packages (Basic, Premium) that can be expanded with add-ons, allowing organizations to select only the features they need. Add-ons include AI Exam Engine tokens, advanced statistics dashboards, plagiarism analysis connectors, and more.
Extra Features: Institutions can add features such as AI proctoring, custom dashboards, exam content libraries, parent/tutor dashboards, and specialized training packages to create a tailored solution.
Variety of Question Types: Dugga supports over 15 question formats, including essay, multiple choice, math (with LaTeX editor), fill-in-the-gap, matching, and more, allowing educators to design assessments that match their curriculum and cognitive goals.
AI Exam Engine: Teachers can auto-generate exam questions and grading guides based on specific lesson material and learning criteria, ensuring exams are closely aligned with course objectives.
Customizable Grading and Feedback: Both manual and automated grading options are available, with customizable rubrics and the ability to provide individualized or group feedback.
LMS Integration: Dugga integrates seamlessly with Microsoft Teams, Google Classroom, Canvas, Moodle, Itslearning, Vklass, and more, allowing institutions to synchronize classes, users, and schedules with their existing digital ecosystems.
Open API: The platform supports further integration with other learning tools and administrative systems via an open API, enabling custom workflows and data exchange.
Multiple Security Modes: Dugga offers five security modes (Open, Open + Plagiarism Control, Xit Check, Full Lockdown, Full Lockdown + AI Proctoring) that can be configured per assessment, supporting everything from informal quizzes to high-stakes exams.
Customizable Proctoring: Institutions can choose between live, AI-powered, or no proctoring, depending on exam requirements and security needs.
Built-In Accessibility Tools: Dugga includes a suite of accessibility features (e.g., screen readers, font adjustments, anonymized grading) that can be enabled or customized to support diverse learner needs.
Multi-Language Support: The platform supports multiple languages and offers in-built translation, making it adaptable for international and multilingual environments.
Customizable Dashboards: Institutions can design their own statistics dashboards, track performance metrics, and generate reports tailored to their operational and pedagogical goals.
Learning Insights: Advanced analytics provide actionable insights into student performance, assessment trends, and knowledge retention, which can be customized to fit institutional KPIs.
Custom Branding: Dugga allows organizations to apply their own branding, including logos and color schemes, to create a cohesive user experience.
Flexible Exam Scheduling: Exams can be scheduled for specific classes, groups, or individuals, with customizable access codes and time windows.
Import/Export Capabilities: Question banks and exam content can be imported or exported in standard formats, supporting migration and sharing across departments or institutions.
Parent/Tutor Dashboards: Optional dashboards can be enabled for parents or tutors to monitor student progress and assessment outcomes.
Tailored Training Packages: Dugga offers customizable training and onboarding programs to ensure staff can fully leverage the platform’s features.
Dugga offers a streamlined onboarding process designed to help new users—both individual teachers and entire institutions—start using the platform quickly and efficiently. New users can access a free trial license, allowing them to explore the platform’s features and conduct digital assessments without commitment. Dugga provides easy onboarding with an intuitive design, step-by-step tutorials, and access to the Dugga Wiki Knowledge Center, which contains comprehensive guides and resources for all core functionalities.
Tutorials and Manuals: Dugga supplies a variety of tutorials and training materials, including video guides and written documentation, to walk users through creating exams, scheduling assessments, configuring security settings, and grading.
Role-Based Training: Training is tailored for different user roles, ensuring that teachers, administrators, and IT staff receive guidance relevant to their responsibilities.
Integration Support: For institutions integrating Dugga with Microsoft Teams, Google Classroom, or other LMS platforms, Dugga provides specific instructions and support to ensure seamless synchronization of classes, users, and schedules.
Knowledge Center: All users have access to an online Wiki Knowledge Center, featuring FAQs, troubleshooting tips, and best practices for digital assessment.
Help Desk and Email Support: Dugga maintains a dedicated support center in Stockholm, offering assistance via email and help desk ticketing. Users can submit support cases for technical issues, feature questions, or account management.
Phone Support: Depending on the support agreement, Dugga provides phone support with varying levels of accessibility, ranging from standard business hours to extended weekday and Saturday coverage for larger institutions.
Live Chat and Forums: Additional support options include live chat and online forums, where users can interact with the Dugga team and the broader community for peer-to-peer advice.
Continuous Updates: Dugga regularly updates its platform, and users receive notifications about new features and improvements. All software updates linked to the agreed functionality are included in the support agreement.
Customer Support Levels: Institutions can choose different support levels based on their needs, with options for extended availability and priority assistance.
Dugga employs a comprehensive set of security measures to protect user data and ensure the integrity of digital assessments. The platform’s approach combines technical safeguards, organizational policies, and compliance with international data protection standards.
Encryption in Transit: All personal data transmitted between users and Dugga’s platform is encrypted, protecting information from interception during transfer.
Encryption at Rest: Data stored on Dugga’s servers is encrypted to prevent unauthorized access, even if storage devices are compromised.
EU-Based Storage: All data is stored within the European Union, specifically at Microsoft Azure data centers in the Netherlands, Ireland, or Sweden, ensuring compliance with EU data protection laws.
Role-Based Access: Dugga restricts access to personal data based on user roles (e.g., teacher, student, administrator), ensuring only authorized personnel can view or process sensitive information.
Single Sign-On (SSO): Integration with Microsoft and Google SSO enhances authentication security and reduces the risk of credential misuse.
GDPR Compliance: Dugga strictly adheres to the General Data Protection Regulation (GDPR) and other applicable data protection laws, including the UK Data Protection Act. This includes clear user rights for data access, correction, deletion, and portability.
Regular Security Audits: The platform undergoes annual technical security reviews by customers, researchers, and independent organizations to ensure ongoing compliance and identify potential vulnerabilities.
Employee Access Limitation: Access to personal data is limited to employees whose roles require it. All staff receive data privacy training to reinforce secure handling of information.
Logging and Monitoring: Dugga logs all access and processing activities, including logins, role changes, and assessment events, supporting traceability and auditability.
Incident Response: In the event of a data breach, Dugga follows legal protocols for notification and mitigation, complying with all relevant data protection legislation.
Multiple Security Modes: Dugga offers five security modes for assessments, including Open Mode, XIT Check, Full Lockdown, and advanced options with live or AI-powered proctoring for high-stakes exams. These modes help prevent cheating and unauthorized access during assessments.
Plagiarism Detection: Integration with tools like Turnitin and Original provides automated plagiarism analysis, supporting academic integrity.
No Unauthorized Sharing: Dugga does not share personal data with third parties without consent, except as required by law. All third-party recipients are contractually bound to maintain confidentiality.
Data Retention and Deletion: Data is retained only as long as necessary for operational or legal purposes. Users can request deletion of their data, which is securely processed and confirmed.
User Control: Users have the right to access, correct, restrict, or delete their personal data, as well as the right to data portability. Dugga provides transparent information about data processing and responds to user requests promptly.
Dugga releases new software updates regularly, typically about once every month, and sometimes even more frequently. These updates introduce new features, improvements, and bug fixes. The platform is proactive in responding to user feedback, with many enhancements originating from suggestions by teachers and students actively using the system.
Release Notes: Whenever a new version is released, Dugga provides detailed release notes that automatically pop up when users log in. These notes outline the new features, improvements, and any changes to the platform, ensuring that educators and administrators are always informed about what’s new.
Automatic Deployment: Updates are managed centrally and are automatically deployed to all users. This ensures that everyone is using the latest version of the platform without requiring manual intervention or local installations.
Continuous System Monitoring: Dugga maintains continuous system monitoring and updates its subsystems regularly to ensure stability and performance.
User Communication: Important system information, including update status and system health, is communicated through dedicated sections on the Dugga website, keeping users informed about ongoing maintenance or new releases.
Controller and Processor Roles: In the Dugga platform, the educational institution (school or university) acts as the data controller, determining the purposes and means of processing personal data. Dugga operates as the data processor, handling data strictly according to the institution’s instructions and in compliance with GDPR and other relevant laws.
User Rights: Individuals (students, teachers, administrators) have rights over their personal data, including the right to access, correct, restrict, or delete their data, as well as to object to certain processing activities. While Dugga processes data on behalf of the institution, users can contact either Dugga or their institution to exercise these rights.
No Unauthorized Sharing: Dugga does not sell or lease personal data to third parties. Data is shared only with trusted sub-processors for technical support, with all such parties bound by data processing agreements. Data may also be shared with the educational institution for administrative and assessment purposes.
Retention and Deletion: Dugga retains personal data only as long as necessary to provide its services and fulfill legal obligations. Upon request, and subject to institutional policies and legal requirements, users can have their data deleted.
Right to Data Portability: Dugga users have the right to receive their personal data in a structured, commonly used, and machine-readable format. This allows individuals to obtain and reuse their data across different services, in line with GDPR requirements.
How to Request Portability: Users can request access to or portability of their data by contacting Dugga (or their institution, as appropriate). Dugga commits to responding to such requests within 30 days.
Export Capabilities: The platform supports the export of personal data, including test results and account information, in formats that facilitate transfer to other systems or services, subject to technical feasibility and data protection safeguards.
Dugga is designed to be flexible and scalable, accommodating the evolving needs of educational institutions as they grow or adjust their usage of the platform. Here’s how Dugga manages scaling up or down:
Flexible User Expansion: Institutions can add more users (students, teachers, or administrators) at any time. New users can be added directly via Dugga’s administration interface or through integrations with learning platforms like Microsoft Teams or Google Classroom. These additions are treated as new subscriptions and are invoiced during quarterly reconciliations.
Feature and Add-On Upgrades: Organizations can expand their Dugga package by adding premium features, extra security modes, AI proctoring, or additional integrations as needed. This modular approach allows institutions to tailor their subscription to current requirements.
Contract Adjustment: When the number of users increases, the contract period is extended to include the new users, with the new term starting from the last reconciliation date reflecting the increased usage.
User and Functionality Reduction: Institutions can reduce the number of users or downgrade the features of their Dugga subscription. To do so, they must notify Dugga in writing at least 90 days before the end of the current contract period. The reduction will take effect in the next contract period.
Impact of Downgrades: Reducing users or features may result in the loss of certain data, content, or platform capabilities. Dugga is not responsible for any loss resulting from a downgrade, so institutions are advised to review potential impacts before making changes.
Annual Billing and Reconciliation: Billing is done annually in advance for the agreed number of users. Any reduction in users or features will be reflected in the next annual billing cycle after the required notice period.
Initial and Renewal Terms: Dugga contracts are typically valid for an initial period of two years. If not terminated in writing at least 90 days before the end of the contract, the agreement automatically renews for another two-year period. Adjustments for scaling up or down are coordinated with these contract cycles.
Initial Term: Dugga contracts are typically valid for an initial period of two years from the date of signing. If the number of users increases during the contract, the contract period is extended from the date of the last user reconciliation.
Automatic Renewal: If neither party terminates the agreement in writing at least 90 days before the end of the current contract period, the contract is automatically renewed for an additional two-year term. This auto-renewal cycle continues unless proper notice is given.
Fee Adjustments: Subscription fees may be updated before the renewal of the agreement. Dugga will notify customers of any changes to fees at least 120 days before the end of the current contract period.
Adding Users: Institutions can add users at any time. New users are invoiced at the next quarterly reconciliation, and the contract period is updated to reflect the increased user count.
Reducing Users or Features: To reduce the number of users or downgrade features, the customer must notify Dugga in writing at least 90 days before the end of the current contract period. Reductions take effect in the next contract period. Downgrading may result in loss of data or features, for which Dugga is not responsible.
Notice Period: Written notice of cancellation must be provided at least 90 days before the end of the current contract period to avoid automatic renewal.
Immediate Termination: Either party can terminate the agreement with immediate effect if the other party:
Significantly violates its obligations and does not correct the issue within 30 days of written notice.
Enters bankruptcy, insolvency negotiations, or is otherwise unable to fulfill financial obligations.
Data Handling Upon Termination: Upon termination, both parties must delete files and return or destroy materials obtained from the other party if requested.
Annual Billing: Billing is done annually in advance for the agreed number of users. Additional users are invoiced at the next quarterly reconciliation and aligned with the annual billing cycle.
Dugga is designed to meet stringent compliance standards for data protection, privacy, and educational regulations, making it a trusted platform for digital assessment in schools and universities worldwide.
Dugga is fully compliant with the European Union’s General Data Protection Regulation (GDPR). The platform processes personal data strictly according to the roles and instructions of educational institutions, which act as data controllers, while Dugga serves as the data processor. Dugga’s privacy policies, technical safeguards, and contractual agreements are all structured to ensure ongoing GDPR compliance. Regular security audits and continuous development ensure that Dugga remains aligned with evolving legal requirements for personal data processing and protection.
In addition to GDPR, Dugga adheres to broader EU and EEA data protection laws, ensuring that all personal data is stored within the EU in secure Microsoft Azure data centers. Data transfers outside the EU/EEA are subject to strict safeguards, such as Standard Contractual Clauses, to maintain compliance with European data protection standards.
Dugga conforms to educational data privacy and security standards, including:
FERPA (Family Educational Rights and Privacy Act): For institutions in the United States, Dugga supports compliance with FERPA, protecting the privacy of student education records.
COPPA (Children’s Online Privacy Protection Act): Dugga meets COPPA requirements for the protection of children’s personal information in digital environments.
Dugga employs a set of technical and organizational measures to protect data:
Data Encryption: All data is encrypted in transit and at rest.
Role-Based Access Controls: Access to personal data is limited by user role and necessity.
Regular Security Audits: Annual technical reviews are conducted by customers, researchers, and independent organizations to ensure ongoing compliance and identify vulnerabilities.
Employee Training: Staff receive regular training on data privacy and security practices.
Dugga provides users with clear rights in line with GDPR and other regulations, including:
Right to access, correct, restrict, or delete personal data.
Right to data portability.
Right to lodge complaints with supervisory authorities.
