DEXIS
By Dental Imaging Technologies Corporation
Pre-installation Preparation: Ensure all required hardware is compatible and connected. Confirm computers have sufficient specs and administrative rights. Acquire all DEXIS software kits, necessary drivers, and user credentials in advance.
Software Installation: Install the DEXIS Imaging Suite or relevant modules on each workstation, typically using a provided USB software kit or downloaded installer. For some hardware (e.g., sensors), install USB drivers before connecting devices. Administrative privileges are required.
Sensor/Device Connection and Calibration: Plug supported DEXIS sensors into the USB ports. The software will automatically detect and prompt calibration of the device, which takes a few minutes. The status is indicated on the software dashboard, ensuring proper connection and readiness.
Integration with Practice Management Software: Configure DEXIS software to communicate with existing practice management or imaging platforms (e.g., Dentrix, Eaglesoft, TDO, EasyRx). Setup involves entering directory paths and selecting device types within both DEXIS and the connected software.
Software Configuration: Open DEXIS software and adjust preferences—set image formats, assign storage/data folders, and verify settings for optimal operation (e.g., for 3D imaging or specifying integration paths).
Testing and Validation: Perform test acquisitions (X-ray images, 3D scans) to confirm the correct function and integration. Images should appear automatically in the chosen interface, indicating successful setup.
DEXIS is designed with customization at its core, making it a highly adaptable solution for dental practices with diverse business needs. The platform offers extensive configurability across its hardware, software, and workflow modules, allowing clinicians and administrators to tailor the system to their unique operational, clinical, and integration requirements.
Configurable Imaging Workflows: Clinicians can adjust imaging protocols, such as exposure settings, contrast, and image formats, for each procedure or patient case.
Customizable User Interface: Features like toolbars, display preferences, and shortcut menus can be adapted based on user roles or preferences, streamlining daily use for individual staff members.
Preferences and Data Paths: The system allows modification of installation directories, patient/image data directories, and backup locations, letting each practice optimize storage, security, and backup processes based on IT policies.
Modular Approach: Practices can enable or disable modules (like 3D imaging, AI diagnostics, or surgical guide creation) based on their current needs and expand functionality as the business grows.
Seamless Integration with Third-Party Software: DEXIS supports integration with a wide range of dental practice management and imaging platforms, including Dentrix, Eaglesoft, TDO, and others. This flexibility ensures compatibility with existing workflows and data systems without vendor lock-in.
Open Architecture: The platform’s open design enables practices to work with preferred lab partners, add new digital devices, and even incorporate third-party software for tasks like treatment planning or data analysis, without significant barriers.
Custom Bridge Setups: Practices can set up custom software bridges, allowing DEXIS data to flow into the software or platforms that matter most to their business, supporting both routine and complex workflows.
Sensor and Device Settings: DEXIS allows calibration and connection of a broad variety of intraoral sensors and imaging devices. Practices can adjust settings for resolution, field of view, and exposure to align with different clinical protocols and patient types.
Specialty Imaging Settings: Advanced devices like the DEXIS OP 3D and IS ScanFlow systems offer flexible imaging programs, variable field-of-view options, and specific acquisition protocols for different dental specialties, making them fit for both general and specialist practices.
Backup and Recovery Customization: DEXIS enables businesses to choose between full or incremental backups and select specific drives, supporting both in-house and cloud-based data strategies.
Role-Based Access and Security: The system can be configured for multiple user levels, ensuring that data security and access protocols meet both regulatory and organizational standards.
Guided Workflows and AI Enhancements: DEXIS regularly introduces new guided workflows and AI modules to adapt to emerging business needs, such as implant workflows, chairside collaboration, or integration with cloud-based patient management systems.
DEXIS offers a range of training resources to ensure new users quickly become confident and proficient with their dental imaging solutions. Training is provided through multiple formats:
Live Virtual and Onsite Training: DEXIS delivers hands-on, post-sale product training both remotely and onsite. These sessions are tailored to individual practice needs, focusing on daily workflows, device use, and advanced features.
Webinars and Educational Courses: New users can access an extensive catalog of live and on-demand webinars covering both foundational and advanced diagnostic workflows, new product features, and best practices for digital dentistry.
Video Tutorials and How-To Guides: The DEXIS website features step-by-step video guides for setting up, operating, and troubleshooting different hardware and software modules, ensuring that users can learn at their own pace and revisit content as needed.
Onboarding Programs: Formal orientation sessions help orient new staff to DEXIS systems, guiding them through installation, patient data management, imaging protocols, and integration with practice management software.
Customizable Training: Training sessions are adapted to the unique requirements of each dental practice. This includes personalized support for software configuration, optimizing imaging workflows, and achieving regulatory compliance.
DEXIS backs its training with comprehensive post-installation support:
Technical Support: Users have access to expert technical support via phone, email, and live chat, available during standard business hours. Support specialists use secure screen-sharing technology for remote troubleshooting and real-time assistance.
Documentation and Knowledge Base: A detailed library of user manuals, FAQs, and workflow documentation is available online. This collection covers everything from device setup to advanced troubleshooting, helping resolve issues and answer common questions.
Product Registration and Warranty: Registering DEXIS products ensures complete access to support and warranty services, including potential extensions when devices are registered promptly after purchase.
Personalized Onboarding: DEXIS encourages practices to assign onboarding “buddies” and utilizes a combination of formal orientation and informal, peer-based learning to foster comfort and proficiency with the systems.
Regular Updates and Best Practices: DEXIS provides ongoing updates for its software and systems, along with training on new features and best practices. This ensures users remain up-to-date with the latest advancements in digital dentistry.
Telephone Support: Dedicated lines for technical support and service questions, including specific numbers for DEXIS products and DTX Studio Clinic-related support.
Online Chat and Support Requests: Users may submit online service requests or initiate live chats with support agents for quick troubleshooting and advice.
DEXIS implements a comprehensive approach to data security, combining technical, organizational, and physical safeguards to ensure that sensitive patient data and practice information remain protected at all times. The platform is designed to comply with strict data protection regulations, including GDPR and HIPAA, providing peace of mind for dental practices and patients alike.
Technical Measures
Access Control and Permissions: DEXIS enforces robust access controls, ensuring that only authorized personnel can access sensitive information. Features include strong password policies, user authentication, and role-based permissions to restrict data access to designated staff.
Data Encryption: Identification data and communications are encrypted to prevent unauthorized access during transmission and while at rest, further safeguarding patient information against interception or breach.
Antivirus and Security Software: All devices and network resources operating within the DEXIS ecosystem are protected by up-to-date licensed antivirus solutions to prevent, detect, and respond to malware threats.
Two-Factor Authentication: The system supports multi-factor authentication for added user verification, dramatically reducing the risk of unauthorized access.
Cloud and Backup Security: DEXIS’s cloud-based storage solutions are equipped with real-time collaboration tools and secure, encrypted channels. Regular data backups ensure information can be recovered quickly in the event of accidental loss or system failure.
Organizational Measures
Employee Training: Staff members receive ongoing training regarding best practices for email use, internet safety, and data handling. Non-disclosure agreements reinforce confidentiality obligations.
Policy and Compliance: DEXIS maintains strict security policies on device and office equipment use, regularly evaluating partners and service providers to ensure they meet security standards. A prohibitive list of suppliers and recipient countries further reduces risk.
Incident Response: The company operates under established procedures for managing and notifying users of any potential data incidents, ensuring swift action and transparent communication.
Physical Measures
Automated Detection and Notification: The Software Manager checks daily (or at user-specified intervals) for available updates. When a new version is detected, users receive an immediate notification within their software interface.
Flexible Scheduling: Updates can be scheduled to run at specific times to minimize disruption to clinical workflows, allowing practices to tailor installations for their operational needs.
Centralized Management: Practices can designate a single computer to handle updates and downloads, which can then be distributed across workstations within the office, offering flexibility for different network configurations.
User-Driven Control: Users review a listed set of available updates and can choose which ones to install. The system’s “Check Now” function allows for on-demand verification of the latest releases.
Cloud-Based and Manual Options: Updates and downloads are managed via cloud technology, eliminating the need for physical media. However, manual installation is also possible if needed for select workstations or locations.
DEXIS adheres to established data privacy standards that place ownership and control of patient data with the dental practice or the original submitting user. Under relevant regulations such as GDPR (General Data Protection Regulation) and HIPAA in the United States, dental practices and their patients retain primary rights over their data. DEXIS operates as a data processor—managing, storing, and securing the data on behalf of its clients, who serve as data controllers, meaning that the practice determines how data is collected, used, and shared. DEXIS does not claim ownership of practice or patient data; instead, it commits to storing, processing, and securing information according to contractual and legal requirements. Data submitted to or generated by DEXIS solutions is only used for agreed-upon purposes and is not sold or disclosed to unauthorized third parties.
DEXIS supports data portability to ensure that practices can access, retrieve, and transfer their data as needed. Under data protection policies and privacy rights, users have the right to:
Request a Copy: Obtain a copy of their personal or patient data in a structured, commonly used, and machine-readable format (such as CSV or other interoperable formats).
Transfer Data: Transmit their data to another service provider or system if desired, facilitating practice migration, software interoperability, or patient requests.
Automatic Renewal: Most DEXIS contracts are designed to renew automatically at the end of each term. This process keeps service and software continuity without requiring a new agreement each cycle.
Renewal Periods: Renewal periods are typically one year, but can also align with the original contract if different (for example, some plans offer annual, monthly, or custom options).
Notification Requirement: If customers wish to prevent automatic renewal, they must provide written notice of cancellation within the specified timeframe, usually before the renewal date.
Combined Contract Dates: For practices with multiple DEXIS equipment service plans, all equipment can be consolidated under one contract with a single renewal date for simplified administration.
Written Notice: Cancellation must be initiated by the customer with written notice, either via account management through the DEXIS portal or link received in subscription confirmation emails.
No Refunds for Processed Payments: Payments processed before cancellation are non-refundable. Once a billing cycle or payment is completed, no credit or refund is issued for that period.
Account Access on Cancellation: Upon cancellation, users will lose access to all related DEXIS software, data, account suggestions, and products. Continued access is not provided after termination.
Time Frame for Cancellation: Subscribers often need to cancel “prior to the renewal date” (specific terms may vary by contract, but commonly this means at least 30 days in advance when required).
DEXIS software is developed to meet a set of international compliance standards for data security, patient privacy, and interoperability in healthcare.
DEXIS is designed for full HIPAA compliance, ensuring the protection and confidentiality of electronic patient health information (ePHI) in dental and medical environments. The software supports strict access controls, user authentication, and audit trails. Its workflow and security features—such as encryption, role-based access, and secure backup—are specifically structured to fulfill HIPAA Privacy, Security, and Breach Notification Rules for all covered entities in the United States.
DEXIS adheres to the principles of the European Union’s GDPR, protecting the processing and free movement of personal data. This includes data subject rights to access, correct, erase, or transfer personal data, robust consent management, and compliance with legal and security obligations for data controllers and processors. DEXIS ensures data minimization, purpose limitation, and strong technical and organizational safeguards in line with GDPR requirements.
DEXIS fully complies with DICOM 3.0 standards for medical imaging interoperability, enabling seamless data exchange and integration with other medical devices, imaging systems, and practice management software. The software supports DICOM Service Object Pair (SOP) Classes, roles, and transfer syntaxes as required by clinical and imaging environments.
DEXIS products and software meet stringent safety and performance standards set by regulatory bodies such as the U.S. Food and Drug Administration (FDA) and adhere to international quality assurance certifications. Their solutions are tested and approved for use across the U.S., Europe (CE Mark), Canada, Japan, China, and Brazil, ensuring compliance with regional and country-specific medical device regulations.
Two-Factor Authentication and Encryption: DEXIS implements multi-factor authentication, strong password policies, and encryption for data both at rest and in transit.
Data Backup and Recovery: The platform provides robust backup, recovery, and audit mechanisms, supporting compliance with best practices for healthcare IT continuity.
