Delighted CX
By Delighted, LLC
Delighted CX is a comprehensive customer experience management solution designed to simplify the process of collecting and analyzing customer feedback. Delighted CX allows businesses to launch a full-fledged customer experience program without the need for extensive engineering, design, or survey expertise. Delighted CX supports various feedback collection methods, including email, web, in-app, and kiosk surveys, making it versatile and adaptable to different customer interaction points. Delighted CX is designed with user-friendliness in mind. The platform provides an intuitive interface for customizing surveys, allowing businesses to incorporate their branding elements, such as logos and colors. Surveys can be translated into over 30 languages, catering to a global audience. Additionally, the platform includes features like conditional survey logic and question randomization to enhance the quality and reliability of the feedback collected.
Delighted CX is a platform that uses industry-standard metrics like Net Promoter Score and Customer Satisfaction Score to measure customer loyalty and satisfaction. They also offer various survey types, such as product/market fit, employee Net Promoter Score, and customer effort score surveys, allowing businesses to customize their feedback collection to specific needs and contexts.
Seller
Delighted, LLC
HQ Location
Provo, Utah.
Company Website
https://delighted.com/
Year Founded
2013
Omnichannel feedback collection (email, web, in-app, kiosk)
Net Promoter Score (NPS) surveys
Customer Satisfaction Score (CSAT) surveys
Product/Market fit surveys
Employee Net Promoter Score surveys
Customer Effort Score surveys
Smiley surveys
5-star rating surveys
$ 17
Per User Per Month
$ 35
Per User Per Month
$ 134
Per User Per Month
$ 224
Per User Per Month
Arabic
Bulgarian
Chinese
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
Who are Delighted CX customers in Middle East?
Not available.
What is Delighted CX local address?
Not available.
Is Delighted CX platform available in Arabic?
Yes, Delighted CX platform is available in Arabic. It supports over 30 languages, including Arabic.
Delighted AI: An artificial intelligence and machine learning engine built directly into Delighted's customer experience platform1. It automates various aspects of the customer feedback process, including:
Smart scheduling and adaptive sampling.
Evaluating feedback quality.
Surfacing themes and insights with Smart Trends.
AI Recommended Questions: Powered by Qualtrics AI, this feature assists in survey creation by generating relevant follow-up questions based on the initial questions provided.
Other AI-powered features in development or planned for the next 6-12 months include:
AI-powered analytics.
Further improvements to survey creation.
What AI does Delighted CX use? Chat GPT, etc.
Delighted CX does not specifically mention using ChatGPT, but it leverages proprietary AI technology developed by Qualtrics.
No.
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How is Delighted CX in terms of value for money?
for my 10000 people companyHow is Delighted CX in terms of ease of use?
for my 10000 people companyFrench
Georgian
Greek
German
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Latvian
Lithuanian
Malay
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Spanish
Swedish
Thai
Turkish
Vietnamese
