DealerPeak CRM Center
by DealerPeak
by DealerPeak
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by DealerPeak
by DealerPeak
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for DealerPeak CRM Center software is designed to be efficient and tailored to the specific needs of each dealership or auto group. The process includes customization of the CRM to fit the unique requirements of the dealership, integration with existing systems, and ensuring that all functionalities are aligned with the dealership's operational workflows. DealerPeak's skilled implementation team is sent to the dealership to facilitate the process, ensuring a smooth transition and effective setup. The duration of the implementation process can vary depending on the complexity and specific needs of the dealership. However, the provided sources do not specify an exact timeframe for the complete implementation of DealerPeak CRM Center software. For a general reference, CRM implementations in similar contexts, such as for mid-market manufacturers, can take about 11 months to a year, but this duration can differ significantly based on the scale and requirements of the implementation. DealerPeak aims to make the implementation as quick and seamless as possible, with a focus on minimizing downtime and disruption.
1. The platform's full customization capabilities enable dealerships to manage their operations effectively, highlighting its suitability for businesses of varying sizes and needs.
2. DealerPeak's CRM solutions are flexible and customizable, certified with all major OEM brands, and designed to integrate seamlessly with existing dealership workflows. This includes features like desking, equity mining, marketing automation, and more, all built to match the dealership's existing processes.
3. The software supports real-time process monitoring, activity-based viewpoints, and marketing ROI analysis, all of which can be customized to provide efficiency and profit metrics tailored to the dealership's specific needs.
The additional costs associated with DealerPeak CRM Center, such as setup fees, maintenance, or support charges, are not explicitly detailed in the provided sources. The sources focus primarily on the features and general user experiences with the software, but they do not provide specific information regarding the exact costs for setup, maintenance, or ongoing support services. To obtain precise details on these additional costs, it would be advisable for potential users to directly contact DealerPeak for a comprehensive breakdown of all associated fees and services. This direct inquiry would ensure that businesses can accurately budget for the total cost of implementing and maintaining the DealerPeak CRM Center in their operations.
1. Customized Implementation: DealerPeak's experts are ready to modify the CRM implementation to fit the specific needs of a single dealership or an entire auto group. This tailored approach ensures that the CRM integrates seamlessly with existing workflows and systems.
2. Training Resources: DealerPeak CRM Center supports new users with a variety of training resources. These include documentation, in-person training sessions, live online training, videos, and webinars. This range of training options caters to different learning preferences and schedules, making it easier for users to get up to speed with the software.
3. 24/7 Support: DealerPeak provides round-the-clock support for its users. The friendly and knowledgeable support staff is available 24/7 via chat, text, or phone, ensuring that help is always on hand whenever users need it.
4. Integration Support: Thanks to DealerPeak's OpenAPI platform, the CRM can easily integrate with all of a dealership's favorite systems at the right time. This ensures a smooth transition and continuous operation without being left behind.
5. Lean on Support for CRM Success: DealerPeak emphasizes the importance of support for every user, recognizing that proper usage of the system is crucial for its success. The company is committed to addressing user requests and providing the necessary support to ensure effective CRM usage.
1. Cloud-Based Security: DealerPeak operates on a cloud-based platform, which typically includes built-in security features such as data encryption, secure data centers, and network firewalls.
2. Real-Time Updates: The CRM provides real-time updates and notifications of changes, which can help in monitoring and responding to potential security issues promptly.
3. Performance and Security Monitoring: The platform is monitored for performance and security, which helps in detecting and mitigating threats.
4. Data Encryption and Secure Access: While specific details are not provided in the sources, standard cloud-based CRM solutions like DealerPeak generally implement data encryption both in transit and at rest, along with secure access controls to protect sensitive information.
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1. Contact Information: The DealerPeak website encourages potential and current clients to contact them for information regarding their services, which likely includes inquiries about contract terms, renewals, and cancellations.
2. Customer Experience: A review mentioned on Capterra highlights a negative experience with the cancellation process with DealerPeak, indicating that the process of ending a contract with DealerPeak may have complexities or challenges that could lead to dissatisfaction. This suggests that the terms and conditions around cancellation might require careful review by potential customers.
3. Renewal Mention: There is a brief mention of "renewal" in a Capterra link, which implies that DealerPeak CRM Center has a process for contract renewal. However, the specifics of how renewals are managed or what conditions apply to them are not provided.
1. Compliance with Major OEMs: DealerPeak is certified with every major Original Equipment Manufacturer (OEM), ensuring that their CRM solutions comply with the specific requirements and standards set by these manufacturers.
2. Credit, Compliance, and Prescreen Integration: DealerPeak offers seamless integration for credit, compliance, and prescreen processes. This integration is designed to ensure that auto dealerships can manage these critical aspects efficiently while adhering to relevant regulations.
3. Industry Guidelines: DealerPeak maintains compliance with industry guidelines, which helps ensure that the software adheres to the latest standards and best practices within the auto dealership sector.