cVortex
By cVortex (formerly TeamTask)
cVortex provides a complete suite of tools for modern customer engagement, focusing on centralizing multiple digital and voice channels into one agent workspace. Key features include an official WhatsApp Business API integration, AI-powered chatbots with OpenAI (ChatGPT) connectivity, and a robust ticket management system. The platform also offers advanced voice solutions (IVR/URA), real-time management dashboards, and a no-code workflow builder for creating automated service flows. Security is a priority with full LGPD/GDPR compliance and encrypted data storage.
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Omnichannel InterfaceWhatsApp Business APIAI ChatbotAI CopilotNo-Code WorkflowsVoice IntegrationHistory 360Intelligent RoutingReal-time AnalyticsSentiment AnalysisMulti-Attendant SupportCase ManagementData EncryptionCustomized LayoutsAPI RESTCSAT/NPS SurveysAutomated ConfirmationsKeyword BlockingCloud DeploymentEmailPhone SupportKnowledge BaseCloud, SaaS, Web-BasedSaaS