Name: CustomerFirst
Brand: RTI Software
SKU: 63befd171d8174634f008cdf
Rating: 5 (2 reviews)

Claim Your Profile

CustomerFirst

By RTI Software

Alternatives

Categories Associated

CRM Software

Help Desk Software

Overview of CustomerFirst Software Company

CustomerFirst is a software solution provided by RTI Software, specializing in CRM help desk and defect tracking functionalities. It is designed to streamline customer relationship management and enhance support operations. The company is based at 1001 Warrenville Road, Suite 104, Lisle, IL 60532-1397. For inquiries, they can be contacted via phone at 630.515.0780 or email at [email protected]. The software aims to improve customer service efficiency and manage customer interactions effectively. Although detailed features of the software are not specified in the available information, it is implied that CustomerFirst offers a comprehensive suite of tools to support businesses in managing customer relationships and tracking defects.

Founding and Growth

CustomerFirst is a software product developed by RTI Software, a company based in Lisle, Illinois. The exact founding date of CustomerFirst is not specified, but RTI Software has been operational since at least the early 2000s.

Funding and Valuation

Not available.

Product Offerings and Features

CustomerFirst is primarily a customer relationship management (CRM) help desk and defect tracking software. Its key features include:

Contact Management: Organizing and storing customer contact information.
Email Management: Integrating and managing customer communications through email.
Help Desk Integration: Facilitating communication between support, help desk, development, and professional services teams.

Acquisitions and Product Expansion

Not available.

CustomerFirst AI and New Features

The software is noted for its ease of use, particularly for freelancers and companies supporting internally developed software. However, some users have suggested improvements in user-friendliness and modernizing the interface.

Company Culture and Values

Not available.

User Base and Community

CustomerFirst is used by software companies, customer service teams, and development teams. It is valued for its ability to integrate customer communications and resolve customer issues efficiently. However, there is no detailed information about a broader user community or customer engagement initiatives.