Responsive Support – Many users report helpful onboarding and quick responses from the support team.
Secure Payments – Features like one-time-use virtual cards and multi-rail payment options (ACH, checks, FX) are valued for security and flexibility.
Strong Accounting Integrations – Real-time sync with QuickBooks Online and Xero is praised for keeping books accurate without extra effort.
Time-Saving Automation – OCR scanning and automated workflows significantly reduce manual data entry and speed up AP processes.
Ease of Use – Users appreciate the intuitive interface and simple navigation, making invoice processing and approvals straightforward.
Customer Service Variability – While many praise support, others report slow responses or difficulty resolving complex issues.
Limited Customization – Certain workflows and reporting options feel rigid compared to competitors.
Payment Failures & Fees – Occasional issues with card transactions or ACH payments, plus $25 fees for failed or returned payments, frustrate users.
Receipt Scanning Accuracy – Some users note OCR errors or delays in processing invoices, requiring manual corrections.
