By Deepija Telecom Private Limited
تم التحديث بتاريخ 5th Nov 2024
By Deepija Telecom Private Limited
تم التحديث بتاريخ 5th Nov 2024
The ConVox contact center solution, developed by Deepija Telecom, is an advanced omnichannel communication platform designed to improve call center efficiency and customer engagement. Here’s an in-depth look at the company and its offerings:
Deepija Telecom, established in 2003 focuses on telecom applications and call center solutions. It is known for creating products that cater to a wide range of industries, including banking, healthcare, e-commerce, and telecommunications. With ConVox, Deepija has consistently expanded its offerings in contact center technology, enabling seamless communication across channels such as voice, SMS, email, and social media.
ConVox provides an array of robust features that enhance contact center operations. Key functionalities include:
Automatic Call Distribution (ACD): This ensures equal call distribution among agents, balancing workloads.
Inbound/Outbound Dialing Modes: Offers predictive, progressive, preview, and manual dialing, along with click-to-call options.
Integration with CRMs: Supports integration with popular CRM platforms like Salesforce, Zoho, LeadSquared, and Microsoft Dynamics.
Remote Work Capabilities: Agents can log in from anywhere via a secure VPN, making it suitable for remote work.
AI and Analytics: AI-based lead disposition, detailed reporting (integrated with MS Power BI), and call recording for monitoring and training.
ConVox continues to add new functionalities such as enhanced CRM compatibility, mobile apps for remote agents, and advanced AI tools for call disposition and lead verification. While there is no record of acquisitions, the company’s consistent development of proprietary technologies signals its commitment to innovation within its product lineup.
Deepija Telecom is recognized for its customer-centric approach, focusing on offering solutions that meet the evolving needs of businesses. It values innovation and responsiveness, developing technologies that empower users with tools for accurate insights and efficient communication management. The company also emphasizes providing comprehensive support and training to help clients fully leverage its products.
Deepija’s ConVox solution is popular among enterprises in diverse sectors, including healthcare, government, and BPOs, due to its adaptability and ease of integration with existing systems. The company has cultivated a community of users who benefit from ongoing updates and innovations, tailored training, and resources to enhance the user experience.
فحص التوافقية
