Name: ConSol-CM
Brand: ConSol-CM
SKU: 6316ffe009fb84d1187f6e98
Rating: 4.7 (214 reviews)

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ConSol-CM

By ConSol-CM

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Complaint Management Software

Overview of ConSol-CM Software Company

ConSol CM is a versatile process management platform developed by ConSol Consulting & Solutions Software GmbH, based in Munich, Germany. It is designed to streamline and optimize business processes across various departments by providing a comprehensive communication platform. The software is highly flexible and can be tailored to meet specific organizational needs, making it suitable for a wide range of applications, including IT support, customer service, complaint management, and sales management. ConSol CM is renowned for its user-friendly interface, robust reporting capabilities, and seamless integration with existing IT systems. It supports agile development and continuous improvement, allowing businesses to adapt to changing requirements easily. The platform's modular structure includes products like CM/Ticketing, CM/Helpdesk, and CM/Complaint, which are ready to use out of the box and can be customized further without extensive programming. ConSol CM is praised for its ability to provide a unified view of customer interactions, thus enhancing customer service and operational efficiency.

Founding and Growth

Founded: 1995 in Munich, Germany.

Evolution: Transitioned from consulting and IT services to developing software products like ConSol CM.
Growth Strategy: Emphasizes innovation and customer-centric solutions, focusing on organic growth and reinvestment in product development.

Funding and Valuation

ConSol operates as a private company, and specific details about its funding and valuation are not publicly disclosed. The company has achieved financial stability and growth through organic means rather than seeking venture capital funding.

Product Offerings and Features

ConSol CM offers a range of products designed to streamline business processes:

CM/Ticketing: Converts inquiries from multiple channels into tickets, allowing task allocation from tickets.
CM/Helpdesk: ITIL-based solution for incident, problem, change, and asset management.
CM/Complaint: Handles complaints and returns with predefined processes and generates 8D reports.
Individual Workflows: Customizable workflows for specific business needs, offering flexibility and adaptability.

Acquisitions and Product Expansion

ConSol occasionally explores acquisitions to expand its service offerings or enter new markets. While specific acquisitions are not widely publicized, the company continuously updates and expands its product features based on user feedback and technological advancements.

ConSol-CM AI and New Features

ConSol CM is known for its flexibility and ability to adapt to organizational changes. The platform supports continuous updates and enhancements, often incorporating user feedback to introduce new features that improve usability and functionality.

Company Culture and Values

ConSol fosters a culture of innovation, customer focus, and collaboration. The company values integrity, quality, and dedication to customer success, encouraging employee involvement in decision-making processes to cultivate ownership and accountability.

User Base and Community

ConSol CM serves a diverse user base across various sectors, including telecommunications, finance, and healthcare. The platform is trusted by over 20,000 users and has an active community that engages through forums and support channels to share experiences and best practices