Name: CompuFACT
Brand: CompuFACT
SKU: 68da757dbf0528e35df25125
Rating: 5 (42 reviews)

Question 1

Implementation Process

Accepted Answer

Initial Consultation : CompuFACT begins with a discovery call to understand the client’s specific screening needs and workflow. Account Setup : A dedicated account manager is assigned to guide the setup process and configure the platform. Integration with HRIS/ATS : Seamless integration with any HR or applicant tracking system is offered—often completed within a few hours . Customization of Reports & Billing : Reports are tailored to match company preferences, and billing structures are configured accordingly. Training & Onboarding : Clients receive personalized training and support to ensure smooth adoption. Go-Live : Once setup and testing are complete, the system is activated—typically within 1–2 business days .

Question 2

Customisation

Accepted Answer

Report Grading : Customize how background check results are scored or flagged based on internal policies. Billing Options : Choose between per-report billing, monthly invoicing, or other models to suit accounting preferences. Workflow Integration : Compatible with any HRIS or ATS system, allowing for automated data flow and minimal manual input. Compliance Alerts : Set up real-time alerts for discrepancies or legal compliance issues. User Roles & Permissions : Define access levels for different team members to maintain data security. Mobile Access : Fully mobile-friendly, enabling HR teams to manage screenings remotely. Industry-Specific Configurations : Tailored screening packages for healthcare, transportation, education, and other regulated sectors.

Question 3

Additional Costs

Accepted Answer

Setup Fees : Typically none —account setup and integration are included at no extra cost. Integration Charges : Free , even for custom integrations with third-party systems. Maintenance Fees : No recurring maintenance charges; platform updates are included. Support Charges : Ongoing support from account managers is included in the service—no extra fees for assistance. Service-Based Pricing : Costs vary depending on the types of screenings requested (e.g., criminal checks, drug tests, MVRs).

Question 4

Training

Accepted Answer

Dedicated Account Manager : Each client is assigned a personal account manager who guides them through setup and ongoing use. Live Support Channels : Users can reach support via phone, email, and chat for real-time assistance. Onboarding Assistance : Personalized onboarding sessions help users understand the platform and configure it to their needs. Training Resources : CompuFACT provides documentation and walkthroughs to help teams learn the system efficiently. Responsive Help Desk : Certified professionals are available to troubleshoot issues and answer questions promptly. No Extra Cost : All training and support services are included at no additional charge.

Question 5

Security Measures

Accepted Answer

Compliance with Federal & State Regulations : Adheres to FCRA and other legal standards for background screening. Data Encryption : Sensitive data is encrypted during transmission and storage to prevent unauthorized access. Secure Infrastructure : Uses technologies like Cloudflare to enhance cybersecurity and protect against threats. Access Controls : Role-based permissions ensure that only authorized personnel can view or manage specific data. Audit Trails : Tracks user activity to maintain accountability and detect anomalies. Regular Security Reviews : Systems are routinely assessed to identify and mitigate vulnerabilities.

Question 6

Updates

Accepted Answer

Frequent Updates : CompuFACT releases updates regularly to improve performance, add features, and maintain compliance. Automatic Deployment : Updates are rolled out seamlessly without requiring user intervention or downtime. User Notifications : Clients are informed of major changes or new features through direct communication or platform alerts. Feedback-Driven Enhancements : Many updates are based on client feedback, ensuring the platform evolves with user needs.

Question 7

Data Ownership and Portability

Accepted Answer

Client Ownership : Clients retain full ownership of all data provided to or generated through CompuFACT’s services. Data Portability : Upon contract termination, CompuFACT is expected to return all client data promptly and securely. No Retention Without Consent : The company does not retain copies or backups of client data unless explicitly permitted. Secure Transfer : Data is transferred in encrypted or usable formats, ensuring portability without compromising security. Third-Party Restrictions : CompuFACT limits access to client data by third parties, aligning with privacy regulations like GDPR and CCPA

Question 8

Scaling Up / Down

Accepted Answer

Flexible Service Packages : CompuFACT allows clients to adjust the scope of services based on hiring volume or organizational changes. No Downtime for Scaling : Changes in service levels can be implemented quickly without disrupting operations. Customizable Screening Options : Clients can add or remove screening types (e.g., drug tests, MVRs) as needed. Billing Adjustments : Pricing adapts to usage, ensuring clients only pay for the services they use.

Question 9

The terms & conditions for contract renewal and cancellation

Accepted Answer

Renewal Options : Contracts may auto-renew or be renewed manually depending on client preference. Cancellation Notice : Clients typically must provide advance written notice to terminate the agreement. No Cancellation Fees : There are generally no penalties for cancellation, provided terms are followed. Data Return Upon Termination : CompuFACT returns all client data and certifies destruction of any residual copies. Survival Clauses : Certain obligations, such as data confidentiality, may survive contract termination.

Question 10

Compliance

Accepted Answer

FCRA (Fair Credit Reporting Act) : Ensures legal compliance in employment background checks. GDPR (General Data Protection Regulation) : Applies to international data handling and privacy. CCPA (California Consumer Privacy Act) : Governs data rights for California residents. SSAE 18 SOC 2 & SOC 3 : Auditing standards for data centers and cloud services. ISAE 3402 : International equivalent of SSAE 18 for global data environments.

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Initial Consultation: CompuFACT begins with a discovery call to understand the client’s specific screening needs and workflow.

Account Setup: A dedicated account manager is assigned to guide the setup process and configure the platform.

Integration with HRIS/ATS: Seamless integration with any HR or applicant tracking system is offered—often completed within a few hours.

Customization of Reports & Billing: Reports are tailored to match company preferences, and billing structures are configured accordingly.

Training & Onboarding: Clients receive personalized training and support to ensure smooth adoption.

Go-Live: Once setup and testing are complete, the system is activated—typically within 1–2 business days.

Report Grading: Customize how background check results are scored or flagged based on internal policies.

Billing Options: Choose between per-report billing, monthly invoicing, or other models to suit accounting preferences.

Workflow Integration: Compatible with any HRIS or ATS system, allowing for automated data flow and minimal manual input.

Compliance Alerts: Set up real-time alerts for discrepancies or legal compliance issues.

User Roles & Permissions: Define access levels for different team members to maintain data security.

Mobile Access: Fully mobile-friendly, enabling HR teams to manage screenings remotely.

Industry-Specific Configurations: Tailored screening packages for healthcare, transportation, education, and other regulated sectors.

Setup Fees: Typically none—account setup and integration are included at no extra cost.

Integration Charges: Free, even for custom integrations with third-party systems.

Maintenance Fees: No recurring maintenance charges; platform updates are included.

Support Charges: Ongoing support from account managers is included in the service—no extra fees for assistance.

Service-Based Pricing: Costs vary depending on the types of screenings requested (e.g., criminal checks, drug tests, MVRs).

Dedicated Account Manager: Each client is assigned a personal account manager who guides them through setup and ongoing use.

Live Support Channels: Users can reach support via phone, email, and chat for real-time assistance.

Onboarding Assistance: Personalized onboarding sessions help users understand the platform and configure it to their needs.

Training Resources: CompuFACT provides documentation and walkthroughs to help teams learn the system efficiently.

Responsive Help Desk: Certified professionals are available to troubleshoot issues and answer questions promptly.

No Extra Cost: All training and support services are included at no additional charge.

Compliance with Federal & State Regulations: Adheres to FCRA and other legal standards for background screening.

Data Encryption: Sensitive data is encrypted during transmission and storage to prevent unauthorized access.

Secure Infrastructure: Uses technologies like Cloudflare to enhance cybersecurity and protect against threats.

Access Controls: Role-based permissions ensure that only authorized personnel can view or manage specific data.

Audit Trails: Tracks user activity to maintain accountability and detect anomalies.

Regular Security Reviews: Systems are routinely assessed to identify and mitigate vulnerabilities.

Frequent Updates: CompuFACT releases updates regularly to improve performance, add features, and maintain compliance.

Automatic Deployment: Updates are rolled out seamlessly without requiring user intervention or downtime.

User Notifications: Clients are informed of major changes or new features through direct communication or platform alerts.

Feedback-Driven Enhancements: Many updates are based on client feedback, ensuring the platform evolves with user needs.

Client Ownership: Clients retain full ownership of all data provided to or generated through CompuFACT’s services.

Data Portability: Upon contract termination, CompuFACT is expected to return all client data promptly and securely.

No Retention Without Consent: The company does not retain copies or backups of client data unless explicitly permitted.

Secure Transfer: Data is transferred in encrypted or usable formats, ensuring portability without compromising security.

Third-Party Restrictions: CompuFACT limits access to client data by third parties, aligning with privacy regulations like GDPR and CCPA

Flexible Service Packages: CompuFACT allows clients to adjust the scope of services based on hiring volume or organizational changes.

No Downtime for Scaling: Changes in service levels can be implemented quickly without disrupting operations.

Customizable Screening Options: Clients can add or remove screening types (e.g., drug tests, MVRs) as needed.

Billing Adjustments: Pricing adapts to usage, ensuring clients only pay for the services they use.

Renewal Options: Contracts may auto-renew or be renewed manually depending on client preference.

Cancellation Notice: Clients typically must provide advance written notice to terminate the agreement.

No Cancellation Fees: There are generally no penalties for cancellation, provided terms are followed.

Data Return Upon Termination: CompuFACT returns all client data and certifies destruction of any residual copies.

Survival Clauses: Certain obligations, such as data confidentiality, may survive contract termination.

FCRA (Fair Credit Reporting Act): Ensures legal compliance in employment background checks.

GDPR (General Data Protection Regulation): Applies to international data handling and privacy.

CCPA (California Consumer Privacy Act): Governs data rights for California residents.

SSAE 18 SOC 2 & SOC 3: Auditing standards for data centers and cloud services.

ISAE 3402: International equivalent of SSAE 18 for global data environments.