Reliable and Efficient Backups: Users frequently praise Comet Backup for its reliability and speed, noting that backups and restores work smoothly across various environments, including local hardware and popular cloud storage providers like AWS and Azure. Disk image backups are described as flawless and storage-efficient
User-Friendly Interface: Many reviewers highlight the intuitive and easy-to-use interface, making deployment and management straightforward for both IT professionals and less technical users
Customizability and Flexibility: The ability to self-host the management server, customize backup policies, and choose from a wide range of storage options is highly valued, especially by MSPs and IT service providers
Security and Integration: Comet Backup is commended for its robust encryption, secure storage, and seamless integration with advanced operating systems and cloud platforms
Good Value for Money: Several users mention that Comet Backup offers a strong feature set at a competitive price, especially for small businesses and MSPs. The pay-per-use model and flexible pricing are often cited as reasons for choosing Comet over more expensive competitors
Customer Support Issues: A recurring complaint is slow or unresponsive customer support, especially for urgent issues or tickets submitted near weeken
Recent Price Increases: Many users are dissatisfied with significant price hikes, particularly for self-hosted deployments and per-device charges
Complex Setup and Learning Curve: Initial setup can be challenging, especially for less technical users or those new to backup solutions
Billing and Pre-Pay Model: The requirement to pre-pay for services and the lack of refunds for unused credit are points of frustration
Feature Gaps and Technical Limitations: Some users note missing features, such as integration with hypervisor change tracking or S3 object lock for ransomware protection. Others mention technical limitations, like not being able to restore disk images to smaller drives or back up files in use
