Close is a cloud-based sales CRM platform designed to help businesses streamline their sales processes, improve team productivity, and close more deals. Built specifically for sales-driven organizations, Close combines customer relationship management, communication tools, automation, reporting, and artificial intelligence into a single platform. Rather than serving solely as a database for customer information, Close functions as a complete sales engagement solution that enables teams to manage leads, communicate with prospects, and track opportunities from one centralized workspace. The platform is primarily designed for startups, small and medium-sized businesses, agencies, and B2B sales teams that rely on outbound and inbound sales activities to generate revenue. By consolidating customer interactions and sales activities in one place, Close helps organizations eliminate inefficiencies caused by switching between multiple applications and disconnected systems. One of Close's core strengths is its unified communication environment. Users can make phone calls, send emails, exchange SMS messages, schedule meetings, and manage follow-up activities directly from within the platform. Every interaction is automatically recorded and associated with the relevant contact or opportunity, providing sales representatives with a complete view of customer relationships and communication history. This centralized approach helps teams stay organized and maintain consistency throughout the sales cycle. Close also offers powerful lead and pipeline management capabilities. Sales teams can track prospects as they move through different stages of the sales process, monitor deal progress, and prioritize high-value opportunities. Detailed lead records allow representatives to access important customer information, communication history, notes, tasks, and activity logs from a single screen. This visibility enables teams to engage prospects more effectively and make informed decisions throughout the sales journey. Automation plays a significant role in the Close platform. Businesses can create customized workflows to automate routine tasks such as follow-up emails, text messages, task assignments, and lead nurturing campaigns. By reducing manual administrative work, Close allows sales professionals to focus on relationship-building and revenue-generating activities. Automated workflows also help ensure that no lead is overlooked and that communication remains timely and consistent. A major differentiator for Close is its integration of artificial intelligence. The platform includes an AI-powered sales assistant known as Chloe, which helps automate lead engagement, qualification, follow-ups, meeting scheduling, and CRM updates. Chloe can assist sales teams by handling repetitive tasks and accelerating response times, allowing representatives to concentrate on more strategic conversations. The AI functionality is embedded directly into the CRM, making it a natural extension of daily sales workflows rather than a separate application. Another valuable feature is Close's reporting and analytics capabilities. Sales leaders can monitor team performance, analyze conversion rates, evaluate pipeline health, and identify trends that impact revenue growth. Detailed reporting provides actionable insights into sales activities and outcomes, enabling organizations to optimize their strategies and improve forecasting accuracy. Managers can use these insights to coach team members, replicate successful sales behaviors, and drive continuous improvement. Close is also highly customizable, allowing businesses to adapt the platform to their unique sales processes. Users can create custom fields, tailor pipelines, build personalized workflows, and organize data in ways that align with their operational needs. Smart filtering and segmentation features help teams identify the most promising opportunities and prioritize outreach efforts based on engagement levels and buying signals.
Close stands out in the crowded CRM market through its strong focus on sales productivity and execution. Unlike many traditional CRM platforms that serve primarily as customer databases, Close is designed specifically for sales teams that need to engage prospects, manage pipelines, and close deals efficiently. Its philosophy is centered on helping sales representatives spend less time on administrative tasks and more time selling, making it particularly attractive to startups, small and medium-sized businesses, and high-growth sales organizations. One of Close's biggest competitive advantages is its all-in-one sales communication platform. While many CRM solutions require separate tools for email outreach, phone calls, text messaging, and sales engagement, Close brings these functions together within a single system. Sales representatives can call, email, text, and manage follow-ups without leaving the platform. This unified workflow reduces tool switching, improves productivity, and ensures that all customer interactions are automatically recorded and easily accessible. Another key differentiator is Close's emphasis on automation-driven sales processes. The platform enables businesses to automate repetitive activities such as follow-up emails, SMS campaigns, task creation, lead routing, and nurturing workflows. These automation capabilities help sales teams maintain consistent engagement with prospects while reducing manual effort. As a result, organizations can scale their outreach activities without significantly increasing operational complexity or staffing requirements. Close also offers a significant advantage through its native AI capabilities. The platform's AI-powered assistant, Chloe, helps sales teams engage and qualify leads, automate follow-ups, schedule meetings, summarize conversations, and update CRM records. Unlike many competitors that provide AI through third-party integrations or premium add-ons, Close embeds AI directly into the sales workflow. This allows businesses to leverage artificial intelligence as part of their daily operations rather than treating it as a separate technology layer. Ease of use is another factor that gives Close a competitive edge. Many enterprise CRM platforms are known for long implementation cycles, steep learning curves, and extensive customization requirements. Close is designed to be intuitive and straightforward, allowing teams to get up and running quickly. This simplicity reduces training costs, accelerates adoption, and enables businesses to see value from the platform sooner. Additionally, Close excels at transforming CRM data into actionable insights. Through customizable pipelines, Smart Views, activity tracking, and performance reporting, sales teams can prioritize the most promising opportunities and identify areas for improvement. Rather than simply storing customer information, the platform helps organizations actively use their data to drive better sales outcomes.
Seller
Elastic
HQ Location
San Francisco, California
Company Website
https://refer.close.com/km8evyr8xv39-ndgghg
Contact
+1 2015206275
Year Founded
2013
Marketing Automation
Segmentation
Lead Management
Task Management
Calendar/Reminder System
Contact Management
Email Marketing
Activity Dashboard
$ 49
Per User Per Month
$ 99
Per User Per Month
$ 139
Per User Per Month
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How is Close in terms of value for money?
for my 10000 people companyHow is Close in terms of ease of use?
for my 10000 people companyEnglish
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Yes, Close CRM integrates AI to enhance various aspects of its customer relationship management functionalities.
Close AI:
Email Marketing Automation: Close AI helps small and medium-sized businesses quickly generate email marketing copy, subject lines, and internal and external email communications. This feature is particularly useful for automating and speeding up email responses, making it ideal for businesses that need to manage high volumes of email interactions.
Fireflies Integration:
Voice Assistant and Transcription: Fireflies is an AI-powered tool integrated with Close CRM to automate meeting transcriptions and generate actionable insights. Each call is automatically logged under the correct contact, with links to transcripts, audio recordings, and brief notes, allowing teams to review key points and follow up accordingly.
Close GPT:
Custom ChatGPT Integration: Close GPT is a custom version of ChatGPT integrated into Close CRM. It helps users generate prospecting lists, create meeting agendas, summarize customer relationships, and access call transcriptions and summaries. This integration requires a ChatGPT Plus membership.
No
No
Close
By Elastic
