Cliniko
By Cliniko
Implementing Cliniko is designed to be straightforward and user-friendly. Here’s a step-by-step guide to the typical implementation process:
Sign Up and Trial: Start by signing up for a 30-day free trial on the Cliniko website. This allows you to explore the features and see how they fit your practice's needs.
User Roles: Set up user roles and permissions to ensure that each team member has the appropriate access.
Import Data: If you’re switching from another system, you can import your existing patient data, appointments, and treatment notes into Cliniko. Cliniko provides detailed guides and support for this process
Custom Fields: Add custom patient fields to capture specific information relevant to your practice, such as vaccination status or insurance details
Appointment Types: Customize appointment types with colors, images, or logos to differentiate services
API Integration: Use Cliniko’s API to integrate with other software like accounting tools (e.g., Xero) and email marketing platforms (e.g., Mailchimp)
Third-Party Apps: Connect with third-party apps like Clinic Notes AI for automated note-taking and Aeva AI for virtual receptionist services
Staff Training: Provide training for your staff using Cliniko’s resources, including video tutorials and help articles
Support: Utilize Cliniko’s support team for any questions or issues during the setup process.
Go Live:
The entire implementation process can take anywhere from a few days to a couple of weeks, depending on the size of your practice and the complexity of your data migration and customization needs.
Cliniko offers extensive customization options to fit specific business needs:
Custom Patient Fields: Create additional fields for patient details, such as vaccination status, insurance coverage, or any other relevant information.
Dashboard Customization: Customize your dashboard with widgets, layout options, and preferences to display the most relevant information for your practice.
Appointment Types: Customize appointment types with specific colors, images, or logos to easily differentiate between services.
Integration with Third-Party Apps: Use Cliniko’s API to integrate with other software and third-party apps, enhancing functionality and streamlining workflows.
Custom Reports: Generate custom reports to analyze various aspects of your practice, such as appointment trends, financial performance, and patient demographics.
These customization options ensure that Cliniko can be tailored to meet the unique requirements of different healthcare practices, enhancing efficiency and improving patient care.
Cliniko is designed to be cost-effective with minimal additional costs. There are no setup fees or maintenance charges. The primary cost is the monthly subscription fee, which varies based on the number of practitioners. SMS messages for appointment reminders are an optional additional cost at 10¢ each, while emails are free. Cliniko does not charge for support, and there are no hidden fees for using the platform.
Cliniko offers comprehensive training and support to ensure users can maximize the platform's benefits:
Free Support: Cliniko provides unlimited email and chat support at no extra cost. Users can access support directly from their Cliniko account via in-app chat or email
Help Guides: The Cliniko Help Centre is a valuable resource with detailed guides and instructions covering most features
Community Forum: An active community forum allows users to share knowledge, discuss feature requests, and read announcements
Cliniko places a strong emphasis on data security, implementing several measures to protect user data:
Encryption: All data transmitted between users and Cliniko is encrypted using HTTPS with a 2048-bit SSL certificate. Data at rest is also encrypted using the industry-standard AES-256 encryption algorithm.
Data Ownership and Export: Users retain ownership of their data and can export it at any time. Cliniko ensures data is securely stored and backed up daily
Ultra-Secure Facilities: Cliniko is hosted in state-of-the-art data centers with controlled physical access, video surveillance, and intrusion detection systems
High Availability: Data centers are built in clusters to ensure high availability. In case of failure, automated processes redirect data traffic to functioning sites
Two-Factor Authentication (2FA): Cliniko supports 2FA to add an extra layer of security to user accounts
Regular Backups: Data is backed up daily and stored in multiple physical locations to ensure redundancy
Telehealth Security: Telehealth sessions are encrypted end-to-end using Datagram Transport Layer Security/Secure Real-time Transport Protocol (DTLS/SRTP)
These measures ensure that Cliniko maintains a high standard of data security, protecting sensitive patient information and complying with various data protection regulations.
Cliniko regularly releases updates to enhance its functionality and address any issues. These updates typically occur several times a year, with new features, improvements, and bug fixes being rolled out. The updates are managed seamlessly, with minimal disruption to users. Cliniko provides detailed release notes and announcements to keep users informed about the latest changes. Users can also check the "Updates and Changes" section on the Cliniko Community for the latest information.
Cliniko's policy on data ownership is clear: users retain full ownership of their data. This means that all patient records, appointment details, and other information entered into Cliniko remain the property of the user. Cliniko provides tools for data export, allowing users to download their data at any time in a variety of formats. This ensures that users can easily move their data if they decide to switch to a different system.
Cliniko offers flexible terms for scaling up or down based on the needs of your organization. The pricing model is tiered, allowing practices to adjust their subscription according to the number of practitioners. If your practice grows, you can easily upgrade to a higher tier to accommodate more users. Conversely, if you need to scale down, you can switch to a lower tier. This flexibility ensures that Cliniko can adapt to the changing needs of your practice without any long-term commitments.
Contract Renewal: Cliniko operates on a subscription basis with no long-term contracts, allowing users to pay month-to-month. This flexibility means that there is no formal renewal process; your subscription continues as long as you keep paying the monthly fee.
Cancellation:
Process: To cancel your Cliniko subscription, you need to do so through your Cliniko account settings. Email or phone requests for cancellation are not considered valid
Data Retention: After cancellation, all your content and data will be retained for 90 days. This retention period allows you to reactivate your account if needed. After 90 days, the data will be permanently deleted and cannot be recovered.
Cliniko meets several key compliance standards to ensure the security and privacy of patient data:
Cliniko complies with GDPR requirements, which are crucial for handling data of individuals within the European Union. This includes having a Data Processing Addendum (DPA) and appointing a Data Protection Officer (DPO) to oversee data protection obligations
Cliniko ensures that any third-party vendors it works with also meet GDPR compliance
Cliniko provides tools and features to help users comply with HIPAA regulations, which are essential for protecting patient information in the United States
Encryption: Data is encrypted both in transit and at rest using industry-standard encryption protocols (HTTPS with 2048-bit SSL for data in transit and AES-256 for data at rest)
High Availability: Data centers are built in clusters to ensure high availability and redundancy. Automated processes redirect data traffic in case of failure
Regular Backups: Data is backed up daily and stored in multiple physical locations to ensure redundancy
Two-Factor Authentication (2FA): Cliniko supports 2FA to add an extra layer of security to user accounts
These compliance standards and security measures ensure that Cliniko maintains a high level of data protection, making it a reliable choice for healthcare providers globally.
