By M800
تم التحديث بتاريخ 22nd Nov 2024
بواسطة M800
Cinnox is a comprehensive omnichannel communication platform designed to enhance customer engagement and streamline communication workflows. The platform is tailored for businesses aiming to integrate various customer interaction channels such as voice, video, SMS, live chat, and social media messaging into a unified system. Developed by M800, a global telecom provider based in Hong Kong, Cinnox emphasizes global accessibility and secure data handling.
Cinnox operates as a part of M800, leveraging the parent company's strong background in telecommunications to provide reliable, globally accessible solutions. While exact founding dates are not highlighted, its parent company's telecom expertise and resources have significantly influenced the platform's rapid development and adoption.
Cinnox offers a feature-rich platform that combines multiple communication channels into one dashboard. Key features include:
Omnichannel Communication: Integration of live chat, SMS, voice calls, video conferencing, and social media messaging.
Smart Routing: Advanced routing rules such as location-based, time-of-day, and percentage-based routing to enhance customer service efficiency.
Team Collaboration Tools: Internal communication features like group chats, video calls, and file sharing.
Analytics and Insights: Comprehensive reporting tools for tracking and optimizing customer interactions.
Recent updates focus on enhancing customer reach through social media integrations and AI-driven tools for automation. Cinnox has also improved security features, including AES encryption and GDPR compliance.
As part of M800, Cinnox emphasizes innovation, customer-centric design, and global connectivity. Its mission is to simplify communication for businesses worldwide while maintaining high standards of security and compliance.
Cinnox caters to businesses across various sectors, including retail banking, e-commerce, and customer service centers. The platform's user-friendly design and scalability make it accessible to small businesses and enterprises alike.
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