Callroute is designed for rapid deployment, especially for organizations using Microsoft Teams. The process is streamlined and mostly automated, allowing businesses to get started in minutes, not days.
No software installation is required—Callroute is fully cloud-based.
This connector handles the setup of Direct Routing and SIP trunking.
No need to port numbers—Callroute allows number sharing across platforms.
Use the portal to apply routing decisions instantly.
Assign licenses, call queues, and policies with a few clicks.
Go live with full PSTN calling capabilities.
User Migration & Provisioning: Can be done instantly or scheduled in phases.
Callroute is highly customizable and built to adapt to diverse business environments. Here are the key customization capabilities:
Hybrid Voice Cloud Setup: You can interconnect multiple platforms (e.g., Cisco, Avaya, Mitel, SIP phones, analog gateways) with Microsoft Teams using Callroute’s voice routing engine.
Carrier Flexibility: Connect any carrier in any country, allowing businesses to maintain existing telecom relationships.
No-Code User Migration: Move users between platforms without porting numbers or writing scripts.
Granular Role-Based Access Control: Delegate admin access by role, location, or user group, enabling tailored management.
Custom Number Management: Share and route number ranges across platforms with per-number routing decisions.
Automated Provisioning: Use Orto, Callroute’s provisioning engine, to automate license assignment, call queues, and policies based on business personas.
Contact Center Integration: Connect native or third-party contact centers for internal and external call handling.
Custom Reporting & Analytics: Access call data, sentiment analysis, and transcription for business intelligence.
Callroute offers transparent pricing with minimal hidden costs. Here’s a breakdown:
No setup fees for standard services.
Number porting may incur additional charges depending on the carrier and region.
eSIM Activation Fee: £7.50 or $10 per user for mobile eSIM setup.
Self-Service Portal: Included with all plans for provisioning and management.
Orto Provisioning Tool: From £0.19/user/month
Callroute offers a comprehensive onboarding experience designed to simplify Microsoft Teams Phone deployment and user management.
Persona-based provisioning
Documentation & Help Center: Includes guides for provisioning, security, and troubleshooting.
Callroute implements enterprise-grade security protocols to ensure data protection and compliance.
Prevents unauthorized changes outside assigned scopes.
Call recordings and sensitive data are stored securely with encryption.
Ensures only authorized users can access specific features or data.
Includes pause/resume functionality for PCI-sensitive data during calls.
All provisioning and automation activities follow Microsoft best practices and are logged for auditing.
Information Security Management (ISO 27001)
Ensures compatibility and security within the Azure Public Cloud
Callroute follows a monthly release cycle, consistently rolling out new features and improvements to enhance Microsoft Teams Phone management.
Improvements to user sync and number utilization tracking.
Callroute emphasizes user control and transparency regarding data ownership and portability.
No Vendor Lock-In: Callroute’s architecture allows easy migration between carriers and platforms without porting numbers or losing data.
Self-Service Management: The portal allows full control over number ranges, routing rules, and user provisioning, ensuring data portability across systems.
Callroute is designed to be highly scalable, offering flexible terms that allow organizations to adjust usage based on changing needs.
Callroute offers contract flexibility to accommodate different business models.
Number porting or eSIM deactivation may incur minor administrative fees.
Callroute meets several international compliance and security standards, ensuring data protection and regulatory alignment.
ISO 27001: Certified by the British Standards Institute (BSI) for Information Security Management.
ISO 9001: Certified for Quality Management Systems.
Microsoft Azure Certified: Ensures compatibility and security within the Azure Public Cloud.
Microsoft Partner Network: Recognized for delivering secure Teams-integrated services.
GDPR: Compliant with EU data protection regulations.
PCI DSS: Supports secure call recording with pause/resume for sensitive data.
HIPAA & MiFID II: Advanced call recording solutions available for healthcare and financial sectors.
