Calibre is a product of HigherGround, a company that develops solution-based software for mission-critical public safety communications and contact center quality assurance. HigherGround has a rich legacy in developing recording and incident reconstruction solutions, with Calibre being one of their flagship products for call center management.
HigherGround's history dates back to 1973 when it began as Communication Advice and Design, a consulting company focused on helping customers reduce telecommunication costs. The company evolved over time, incorporating as Communication Advice and Design, Inc. in the 1985-1995 period. From 1996 onwards, HigherGround developed its own recording solutions, including Calibre, Capture911, and Live911.
Calibre is a comprehensive call center management solution that offers:
HigherGround's mission is "to provide customers with reliable solutions that optimize workflow and minimize costs." The company emphasizes customer support, flexibility, and customization. Leadership profiles suggest a focus on technical expertise and industry experience.
Calibre serves various industries, including healthcare, finance, transportation, and logistics. Users praise the platform for its reliability, intuitive design, and exceptional customer support. The software is used in contact centers for quality assurance, performance evaluation, and compliance management.
