Calabrio One
By Calabrio One
Calabrio focuses on contact center software for businesses of all sizes, with its flagship product Calabrio ONE allowing for customizable workspaces for agents, supervisors, managers, and executives. The software suite supports over 1,350,000 desktops and serves 4,000 customers globally. Its headquarters are in Minneapolis, Minnesota, with regional offices across North America, Europe, and Asia-Pacific. Calabrio distributes its products through direct sales, channel partners, and OEM arrangements, notably with Cisco.
Founded on November 1, 2007, Calabrio originated from workforce optimization innovations dating back to the mid-1990s. Its early growth was fueled by launching integrated workforce management, quality management, and analytics products in 2010, followed by global expansion and multiple strategic partnerships. The company has shown steady innovation in contact center technology, especially in workforce performance. As of 2024, Calabrio had about 559 employees and continued to grow its international presence.
Calabrio has raised approximately $20 million across seven funding rounds, including venture capital and private equity investments. A notable investor was KKR before Calabrio's acquisition by private equity firm Thoma Bravo in 2021. The company was valued at about $200 million in 2016, and by the acquisition, estimates placed Calabrio's valuation well above $1 billion, including debt. The latest reported funding was under $1 million in 2023. Thoma Bravo’s acquisition was aimed at accelerating Calabrio’s cloud-based growth strategy.
In 2025, Calabrio acquired Echo AI, a generative AI conversation intelligence platform, enhancing its AI capabilities within contact centers. The company continuously expands with over 70 new AI-driven features launched in early 2025, focusing on workforce engagement management (WEM) to improve efficiency, agent wellbeing, and service quality through automation and deeper insights.
The 2025 releases marked a significant AI enhancement for Calabrio ONE, introducing tools for real-time feedback, automated quality management, smarter scheduling, and advanced conversation intelligence. These features help reduce manual workload and agent burnout while allowing managers to focus on strategic improvements. The AI investments are intended to transform traditional contact center workflows, emphasizing human-centric technology to improve customer experience.
Calabrio emphasizes a culture of openness, accountability, collaboration, and diversity. The company values workplace inclusivity and mutual respect, striving to maintain employee wellbeing and motivation. It offers a supportive work environment with career development opportunities and work-life balance. Calabrio positions itself as an equal opportunity employer that embraces diverse backgrounds and fosters a healthy and creative workspace.
Calabrio ONE is widely adopted, serving over 4,000 customers and more than 1.35 million desktops globally, including notable clients like Shopify, Patagonia, and Webhelp. Users appreciate the software for its comprehensive call center functionality, ease of use, and excellent customer support. The Calabrio Success Center supports users with expert resources and a community for sharing knowledge and best practices to maximize the software’s value.
