![BrightGauge logo](https://zoftware-logo.s3.ap-south-1.amazonaws.com/brightguage%20logo-1672318884414.webp)
BrightGauge
by ConnectWise
by ConnectWise
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by ConnectWise
by ConnectWise
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for BrightGauge software involves several key steps designed to ensure a smooth integration and effective use of the platform. Here is a general outline of the process:
1. Initial Consultation and Setup:
- Consultation: The process begins with an initial consultation to understand the specific needs and goals of the business.
- Account Setup: Setting up the BrightGauge account, including user accounts and permissions.
2. Data Integration:
- Connecting Data Sources: Integrating various data sources such as PSA (Professional Services Automation), RMM (Remote Monitoring and Management), BDR (Backup and Disaster Recovery), and security tools.
- Data Mapping: Mapping the data from these sources to ensure it is correctly represented within BrightGauge.
3. Dashboard Configuration:
- Custom Dashboards: Creating custom dashboards that display the relevant metrics and KPIs (Key Performance Indicators) for the business.
- Gauge Creation: Setting up gauges to visualize data points and trends.
4. Training and Onboarding:
- User Training: Providing training sessions for users to familiarize them with the platform and its features.
- Support: Offering ongoing support to address any questions or issues that arise during the initial phase.
5. Review and Optimization:
- Performance Review: Reviewing the performance of the dashboards and gauges to ensure they meet the business's needs.
- Optimization: Making any necessary adjustments to optimize the data visualization and reporting.
The duration of the implementation process can vary depending on the complexity of the data sources and the specific requirements of the business. However, a typical implementation can take anywhere from a few days to a few weeks. This timeline includes the initial setup, data integration, dashboard configuration, and user training.
Based on the search results, BrightGauge software offers extensive customization capabilities to fit specific business needs:
1. Custom Dashboards and Gauges
- Users can create custom dashboards and gauges to display the metrics and KPIs most relevant to their business
- Gauges can be fully customized in terms of appearance, data displayed, filters applied, etc. [14]
- Users have the ability to build custom gauges from scratch using the Custom Gauge Builder [14]
2. Data Visualization Customization
- Users can customize how data is visualized by selecting measures (quantitative values like ticket counts), dimensions (categorical data to slice/dice measures), aggregation functions (sum, average, etc.), and filters [14]
- Data can be visualized through various chart types like bar charts, line charts, etc. based on user preferences [14]
3. Custom Alerts and Sounds
- Users can upload custom sounds to be used for dashboard alerts, allowing personalized alert notifications [16]
4. Custom Integrations
- BrightGauge has an extensive approach to integrating with various business tools and software based on customer needs and API documentation analysis
- They prioritize integrating tools requested by multiple customers
5. Custom Reporting
- BrightGauge allows setting up and automating custom reports for clients based on their specific KPIs and service level agreements [13]
6. Customization Services
- BrightGauge offers services to help customers customize integrations and build out complex requirements through their product engineering team
BrightGauge software has several additional costs beyond the base subscription fees. Here are the key additional costs:
1. Additional Data Sources:
- Each additional data source connected to BrightGauge incurs a cost of $89 to $98 per month .
2. Additional Admins:
- Adding extra admin users costs $25 to $29 per month per admin .
3. Professional Services:
- BrightGauge offers professional services, including a Data Driven Workshop, which costs $500 .
4. Setup and Implementation:
- All new customers receive a Standard Implementation package, which includes a dedicated onboarding manager, training, and unlimited email support. This is included in the subscription cost, so there are no separate setup fees mentioned .
5. Maintenance and Support:
- Unlimited email support is included in the subscription. There are no additional charges for standard support services as part of the subscription .
6. Annual Prepayment Discounts:
- While not an additional cost, it's worth noting that BrightGauge offers discounts for annual prepayment, which can reduce the overall cost .
7. Price Changes and Taxes:
- Prices are exclusive of sales tax, and customers are responsible for any applicable taxes. Pricing may change with a 30-day notice, and customers are billed monthly in advance .
BrightGauge offers a variety of training and support options to help new users get started and make the most of the platform. Here are the key aspects of their training and support offerings:
Training
1. Onboarding and Implementation:
- BrightGauge provides a Standard Implementation package for all new customers, which includes a dedicated onboarding manager and training sessions to help users set up and understand the platform .
2. Webinars and Training Series:
- BrightGauge offers webinars and a two-part training series that guide users through making sense of their data, sharing KPIs, and customizing dashboards, reports, and goal lists .
3. Documentation and Guides:
- Comprehensive documentation and support resources are available, including articles on how to set up and use various features of BrightGauge, such as gauges, dashboards, and integrations [13][15].
Support
1. Email Support:
- Unlimited email support is included in the subscription, allowing users to reach out for help with any issues or questions they may have .
2. Support Tickets:
- Users can submit support tickets through the BrightGauge support portal to get assistance with specific problems or technical issues [13].
3. Community and Forums:
- BrightGauge has an active community on platforms like Reddit, where users share their experiences, tips, and solutions to common problems [19].
4. Customer Success Team:
- BrightGauge has a customer success team that can assist with more complex requirements and provide additional support as needed .
5. Integration Support:
- Detailed guides and support for integrating BrightGauge with other tools and platforms are available, ensuring users can seamlessly connect their data sources [16].
Additional Resources
1. Blog and Articles:
- The BrightGauge blog features articles on best practices, new features, and case studies that can help users maximize the value of the platform [12].
2. Video Tutorials:
- Video tutorials and recorded webinars are available on platforms like YouTube, providing visual and step-by-step guidance on using BrightGauge [14].
BrightGauge implements several security measures to protect data, ensuring compliance with various regulations and maintaining the integrity and confidentiality of the information they handle. Here are the key security measures in place:
Compliance and Certification
1. EU-U.S. and Swiss-U.S. Privacy Shield Frameworks:
- BrightGauge participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. This certification covers the collection, use, and retention of personal information from the EU and Switzerland, ensuring adherence to key Privacy Shield Principles when transferring and processing personal information in the U.S. .
2. GDPR Compliance:
- BrightGauge adheres to the General Data Protection Regulation (GDPR) from the EU. They have updated their Privacy Policy, Terms of Services, and Data Protection Agreement to comply with GDPR requirements .
Technical Security Measures
1. Encryption:
- BrightGauge emphasizes the importance of encryption across all devices to ensure that only authorized individuals can access sensitive information. Full disk encryption is recommended as a standard practice [16].
2. Two-Factor Authentication (2FA):
- BrightGauge requires the use of two-factor authentication (2FA) wherever possible, especially on sites and applications shared with clients. This adds an extra layer of security by requiring a second form of verification in addition to the password [16].
3. Password Management:
- The use of a password manager, such as 1Password, is recommended to generate and store strong, unique passwords for every site. This practice helps reduce the risk of password reuse and potential breaches [16].
Data Access and Control
1. Access Controls:
- Implementing strict access controls to ensure that only authorized personnel can access sensitive data. This includes assigning specific roles and permissions to users based on their responsibilities [16].
2. Audit Trails and Logs:
- Maintaining logs and audit trails for any privileged activity that might access private customer data. This helps in monitoring and reviewing access to sensitive information and ensuring accountability [16].
Organizational Measures
1. Employee Training and Awareness:
- BrightGauge emphasizes the importance of establishing strong internal security protocols and making them a part of the onboarding strategy for all employees. This ensures that all team members are aware of and adhere to the security measures in place [16].
2. Regular Security Audits:
- Conducting regular security audits to identify and address potential vulnerabilities. This helps in maintaining a robust security posture and ensuring compliance with regulatory requirements [16].
Integration and Data Handling
1. Secure Integrations:
- BrightGauge integrates with various business tools and platforms, ensuring that data is securely transferred and handled. They provide detailed guides and support for configuring these integrations securely .
2. Data Minimization:
- Adhering to the principle of data minimization, which involves collecting and storing only the necessary data. This approach enhances cybersecurity and ensures compliance with data protection laws .
BrightGauge releases updates regularly, and these updates are managed through a combination of automatic updates and user notifications. Here are the key points regarding the frequency and management of updates:
Frequency of Updates
1. Regular Releases:
- BrightGauge releases updates frequently, with new features and improvements being rolled out on a regular basis. This includes daily releases for customer-impacting features, which are summarized weekly and monthly .
2. Infrequent Release Notes:
- Some users have noted that the release notes for BrightGauge are infrequent and often lack details about new features, suggesting that the product may be in maintenance mode rather than active development .
Management of Updates
1. Automatic Updates:
- The BrightGauge Connector application automatically updates to the latest version available when it opens. This ensures that users always have the most recent version without needing to manually download and install updates .
2. In-App Notifications:
- BrightGauge uses in-app messages to highlight new and exciting releases. This helps users stay informed about the latest features and improvements directly within the application .
3. Product Updates Documentation:
- Detailed information about new releases and updates is available in the BrightGauge Knowledge Base under the Product Updates section. This documentation provides users with comprehensive details about the changes and enhancements made in each update .
4. Support for New Integrations:
- BrightGauge continuously adds new integrations, with a significant focus on integrating data sources that matter to businesses. This is part of their ongoing effort to enhance the platform's capabilities and provide more value to users .
BrightGauge has a clear policy on data ownership and portability, which is designed to ensure that customers retain control over their data and can transfer it as needed. Here are the key points regarding their policy:
Data Ownership
1. Customer Data Control:
- BrightGauge emphasizes that customers retain ownership of their data. This means that any data imported into or generated by BrightGauge remains the property of the customer .
2. Data Protection and Privacy:
- BrightGauge adheres to strict data protection and privacy policies, including compliance with GDPR and the EU-U.S. Privacy Shield Framework. This ensures that customer data is handled in accordance with international data protection standards .
Data Portability
1. Data Export Capabilities:
- BrightGauge provides features that allow customers to export their data. This includes the ability to export reports and dashboards in various formats, such as PDF or Excel, for further analysis or presentation .
2. APIs for Data Access:
- BrightGauge offers APIs that enable customers to access and retrieve their data programmatically. This facilitates the integration of BrightGauge data with other systems and supports data portability .
3. Data Transfer Security:
- All data transfers are secured using industry-standard encryption protocols, such as TLS over HTTPS. This ensures that data is securely transmitted during export or integration processes .
Compliance and Certification
1. GDPR Compliance:
- BrightGauge's compliance with GDPR includes provisions for data portability, allowing customers to request and receive their data in a structured, commonly used, and machine-readable format .
2. Privacy Shield Certification:
- Participation in the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks further underscores BrightGauge's commitment to data portability and protection .
BrightGauge provides flexible terms for scaling up or down as organizational needs change. Here are the key points regarding these terms:
Scaling Up
1. Adding Data Sources:
- Each additional data source connected to BrightGauge incurs a cost of $89 to $98 per month. This allows organizations to scale up their data integration capabilities as needed .
2. Adding Admin Users:
- Additional admin users can be added at a cost of $25 to $29 per month per admin. This enables organizations to scale up their user base as their administrative needs grow .
3. Professional Services:
- BrightGauge offers professional services, such as the Data Driven Workshop, which costs $500. This can be utilized to scale up the implementation and customization efforts .
Scaling Down
1. Cancellation Policy:
- Organizations can cancel the service at any time by contacting BrightGauge Support. The cancellation will take effect immediately, and the organization will no longer be billed for subsequent months. However, fees for the current month are non-refundable .
2. Adjusting Data Sources and Admin Users:
- Organizations can reduce the number of data sources and admin users to scale down their usage and associated costs. This flexibility allows for adjustments based on changing organizational needs .
Payment and Billing
1. Monthly Billing:
- All fees for the service are billed and due monthly in advance. This allows organizations to adjust their usage and costs on a monthly basis without long-term commitments .
2. Non-Refundable Fees:
- Fees are non-refundable, and there are no credits for partial months of service or for months unused with an open account. This policy applies to both scaling up and scaling down .
3. Price Changes:
- Pricing for the service may change from time to time, with at least 30 days' prior notice provided to customers. This ensures that organizations are aware of any upcoming changes in costs .
Support for Scaling
1. Customer Support:
- BrightGauge provides unlimited email support, which can assist organizations in managing their scaling needs effectively .
2. Professional Services:
- Additional professional services can be utilized to support scaling efforts, such as integrating new data sources or customizing dashboards and reports .
The terms and conditions for contract renewal and cancellation for BrightGauge are detailed and cover various aspects to ensure clarity for users. Here are the key points:
Contract Renewal
1. Automatic Renewal:
- BrightGauge contracts automatically renew unless explicitly canceled by the user. This ensures continuity of service without interruption .
2. Annual Prepayment Discounts:
- Users have the option to prepay annually, which can provide cost savings compared to monthly billing. This is beneficial for users looking to commit to a longer-term contract .
3. Price Changes:
- BrightGauge reserves the right to change pricing with at least 30 days' prior notice. Continued use of the service after the price change takes effect indicates agreement with the new pricing .
Contract Cancellation
1. Cancellation Process:
- Users can cancel their BrightGauge service at any time by contacting BrightGauge Support. The user is responsible for properly canceling their account .
2. Immediate Effect:
- If a user cancels the service before the end of the current paid month, the cancellation takes effect immediately. However, there are no refunds or credits for partial months of service or for months unused with an open account .
3. Data Accessibility Post-Cancellation:
- Once an account is canceled, the user's information may no longer be available or accessible. This highlights the importance of ensuring all necessary data is exported before cancellation .
4. Non-Refundable Fees:
- All fees paid are non-refundable. This includes monthly fees, which are billed and due in advance. There are no refunds or credits for partial months or unused months .
5. Non-Payment and Late Fees:
- In the event of non-payment, BrightGauge has the right to suspend or terminate access to the service. Late payments are subject to a fee, and any payment not received within 30 days of the due date will incur additional charges, including interest and potential collection costs .
6. Disputed Charges:
- Users must dispute any charges in writing within 30 days of the invoice date. Failure to do so within this period waives the right to dispute the charge or request a credit .
Additional Considerations
1. Payment Methods:
- BrightGauge accepts payments via Visa, MasterCard, and American Express. Payments are processed at the time of purchase, and credit cards issued by banks outside the United States are not accepted .
2. Service Modifications:
- BrightGauge reserves the right to modify, change prices, suspend, or discontinue the service with 30 days' notice. Users are not liable for any modifications or discontinuation of the service .
BrightGauge software meets several key compliance standards to ensure data protection and regulatory adherence. Here are the primary compliance standards that BrightGauge adheres to:
EU-U.S. and Swiss-U.S. Privacy Shield Frameworks
- Privacy Shield Certification: BrightGauge participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. This certification covers the collection, use, and retention of personal information from the EU and Switzerland, ensuring adherence to key Privacy Shield Principles when transferring and processing personal information from the EU in the U.S. .
General Data Protection Regulation (GDPR)
- GDPR Compliance: BrightGauge adheres to the General Data Protection Regulation (GDPR) from the EU. They have updated their Privacy Policy, Terms of Services, and Data Protection Agreement to comply with GDPR requirements. This includes ensuring data protection and privacy for EU citizens and maintaining transparency about data usage .
Data Security and Privacy Measures
- Encryption and Data Security: BrightGauge uses industry-standard encryption protocols, such as Transport Layer Security (TLS) over HTTPS, to secure data transfers. All web application traffic supports and requires HTTPS, and full disk encryption is enabled for their databases. These measures ensure the confidentiality and integrity of customer data .
Third-Party Penetration Testing
- Annual Penetration Testing: BrightGauge conducts annual third-party penetration testing to independently validate the security of their software and infrastructure. The results of these tests are used to identify and prioritize potential security enhancements .
Hosting and Infrastructure Security
- AWS Hosting: BrightGauge's infrastructure is hosted in the cloud with Amazon Web Services (AWS), leveraging AWS's strong foundation of privacy and security guarantees. This includes hosting in the US East Region and Europe (Ireland) with data backup between zones .
Employee Security Training and Background Checks
- Employee Security Measures: All BrightGauge employees pass a pre-employment background check and complete regular security training. This ensures that employees are aware of and adhere to the company's stringent security protocols .