Customization: Users enjoy the ability to tailor passes, memberships, and booking widgets to suit their studio’s needs.
Functionality: Features like automated invoicing, hybrid class support, and multi-location management are highlighted as valuable. One user said Bookamat “changed the way I do business” and helped their studio grow.
Affordability: The platform is frequently described as cost-effective, especially compared to competitors like Mindbody. Users appreciate the free plan for small studios and the scalable pricing model.
Customer Support: Bookamat’s support team receives consistent praise for being responsive and helpful. Users mention fast email replies and proactive assistance during onboarding and troubleshooting.
Ease of Use: Many users praise Bookamat for its intuitive interface and quick setup. One user noted they were able to set up their account and start accepting bookings within two hours, calling it “super user-friendly”
Missing Features: Although Bookamat regularly updates its platform, some users have noted that certain features were missing initially and had to be requested or waited for.
Manual Complexity: One user expressed frustration with the length of the user manual (33 pages), indicating that while the platform is powerful, it may require time to fully understand.
Lack of Native Mobile App: A few reviews mention the absence of a dedicated mobile app for clients, which some users find inconvenient.
Learning Curve for Older Clients: Some users report that older clients struggle with the online booking system, suggesting that the interface may not be intuitive for all demographics.
