1. Data Discovery and Classification: Users frequently praise BigID for its robust data discovery and classification capabilities. The software is noted for its deep discovery processes and the ability to handle both structured and unstructured data effectively.

2. Compliance and Governance: BigID is highly regarded for its compliance management features, particularly in helping organizations meet GDPR, CCPA, and other regulatory requirements. The platform provides essential tools for data privacy management and supports compliance through detailed data insights and management capabilities.

3. User Access Monitoring and Control: The software offers strong user access monitoring features that help protect sensitive data and ensure that data access is appropriately managed. This aspect is often highlighted as a differentiator from other products in the market.

4. Integration and Customization: BigID is appreciated for its seamless integration capabilities with other security solutions and its flexibility in customization. This allows organizations to tailor the platform to their specific needs and enhance their overall security posture.

5. Support and Training: BigID provides effective customer support and comprehensive training options, which are frequently mentioned positively in reviews. Users appreciate the availability of live support and various training methods to help them maximize the use of the platform.

1. Complexity and Usability: Some users find BigID complex and challenging to use, particularly for beginners. The steep learning curve can be a barrier for users who are not very tech-savvy or those new to data governance platforms.

2. Performance Issues: Issues such as portal latency and occasional blips in daily use have been reported. These performance issues can affect the user experience, particularly when handling large volumes of data.

3. Cost: BigID is often considered expensive, especially when compared to other solutions in the market. The high cost can be a significant consideration for smaller organizations or those with limited budgets.

4. Mobile App and System Compatibility: The mobile application is noted to be not very user-friendly, and there are some compatibility issues with various legacy systems. These factors can limit the usability of BigID in certain environments.