Customizability : Users appreciate the ability to tailor worksheets, job types, and workflows to their specific industry needs, especially in sectors like construction, HVAC, and property maintenance
Cost Efficiency : Several businesses report significant cost savings by consolidating systems and improving scheduling efficiency. One user noted, “We saved thousands by switching to BigChange”
Automation & Notifications : Features like automated customer updates, ETA notifications, and service reminders are frequently highlighted as time-saving and professional enhancements
Customer Support The RoadCrew support : team receives high marks for responsiveness and helpfulness. Users report that issues are resolved quickly and that onboarding assistance is strong once contact is established
All-in-One Functionality : Customers value the integrated nature of the platform—combining CRM, job scheduling, invoicing, and vehicle tracking in one system. This reduces the need for multiple tools and simplifies operations
Ease of Use : Many users praise BigChange for its intuitive interface and logical workflow. The mobile app (JobWatch) is especially appreciated for being user-friendly and efficient for field staff
Customization Complexity : While customization is a strength, some users found that advanced configuration (e.g., workflow logic or compliance forms) required technical support or multiple attempts to get right
GPS and Navigation Delays: Some field users experienced delays in live tracking or outdated Sat Nav data, which occasionally caused navigation issues for drivers
Integration Limitations : A few users mentioned limited out-of-the-box integrations with accounting software or ERP systems. Although this has improved, earlier versions lacked seamless connectivity
Navigation Issues for New Users : While the platform is powerful, new users sometimes find it overwhelming. The depth of features can lead to a steep learning curve without proper training
Onboarding Challenges: Some users report that the initial setup and onboarding process can be slow or difficult, especially when trying to reach the implementation team. Delays in configuration and training were noted by a few reviewers
