BetterWorld
By BetterWorld
BetterWorld typical implementation process:
Account Registration: Nonprofits create an account on BetterWorld using basic organizational details; this process is entirely online and can be completed in minutes.
Campaign Selection & Setup: Organizations choose the type of fundraising campaign (auction, raffle, donation, ticketed event) and use ready-made templates or customizable options; setup typically takes less than 5 minutes per campaign.
Customization: Users personalize campaign pages by adding images, descriptions, donor options, ticket types, and branding—this step is guided by user-friendly wizards and help resources.
Automation Configuration: Automated payment collection, digital receipts, and bookkeeping tools are set up, requiring minimal manual input due to built-in automation.
Testing & Preview: Campaigns can be previewed and tested before launch to ensure accuracy and an optimal donor experience.
Launch & Promotion: Upon completion, campaigns go live instantly, and organizations can share links via email, social media, or embedded website widgets.
BetterWorld offers a high degree of customization to fit specific business and nonprofit needs, supporting tailored fundraising methods, branded campaigns, and flexible donor engagement strategies. Key data points include:
Custom-Branded Campaign Pages: Organizations can add logos, colors, images, video, and descriptions for a unique and professional look across auctions, raffles, donations, and ticketed events.
Flexible Fundraising Methods: Choose and configure the fundraising type—donation form, raffle, auction, event, or crowdfunding—to best match organizational goals and audience.
Peer-to-Peer Features: Community members and individual donors can create personalized fundraising pages for social sharing and peer-driven campaigns.
Automated Payment and Receipts: Fully flexible payment processing allows donors to use multiple channels (credit, debit, bank transfer, Stripe) while organizations automate receipts and reporting for compliance needs.
Mobile and Desktop Optimization: Campaigns render beautifully on any device, supporting mobile, tablet, and desktop donors.
Custom Templates: Use and adapt pre-created campaign templates for easier launch and faster deployment of events, donation sites, and project-specific campaigns.
Event and Ticketing Customization: Tailor events with various ticket types, RSVP collection, impact giving options, and guest management for in-person, virtual, or hybrid gatherings.
Recurring Donations: Donors can schedule automatic monthly gifts to fit their support style and nonprofit cash flow planning.
Impact Giving and Wish Lists: Create lists of needed items, allowing donors to support specific causes/products through campaigns.
Video and Livestream Integration: Engage donors with live video, real-time updates, and multimedia directly on campaign pages.
Social Media Integration: Easily share customized campaigns on social networks for broader reach and branded visibility.
Text Message Notifications: Deliver custom alerts and fundraising messages through text for targeted donor engagement.
Language and Accessibility Support: Customizations cover multilingual content and accessibility optimization, boosting inclusivity.
Dashboards and Reporting: Personalized data dashboards provide tailored insights and analytics for campaign optimization.
Audience Segmentation: Embed information for targeted donor communication, supporting segmented outreach and personalized asks.
Custom Donation Forms: Tailor donation forms to gather specific information, enable cause-directed contributions, or offer matching gift workflows.
Noise Filtering and Anonymization: Feedback collection and donor comments are filtered and anonymized for privacy and compliance.
Event Scheduling Tools: Custom event creation and scheduling, with reminders and calendar integration.
Integrated Coaching and Planning Resources: Access strategic templates and expert support for business plans, social media, and donation requests.
Community Engagement: Donors and supporters can create, personalize, and share their own fundraising pages for viral campaigns.
Easy Data Export: Organizations can export custom sets of campaign or donor data for use in other business software.
API and Workflow Integrations: Connect BetterWorld with business tools and third-party apps for deeper customization.
Program and Wish List Customization: Build impact-driven campaigns linking donors directly to tangible program needs.
Personalized Thank-Yous: Send custom acknowledgements, receipts, and impact reports to individual donors for higher engagement.
BetterWorld provides training and support for new users, ensuring rapid onboarding and ongoing assistance tailored to each organization's needs. Support includes extensive online resources, concierge options, personalized onboarding, and real-time help channels.
Self-Service Resources: Users have access to comprehensive guides and tutorials for every fundraising product, including donation forms, auctions, raffles, and event pages.
Live Chat & Email Support: Friendly, knowledgeable support specialists are available via live chat and email for immediate troubleshooting, setup assistance, and day-to-day questions.
Concierge Services: For organizations wanting personalized onboarding, advanced planning support, or extended event coverage, options include Concierge Support (real-time phone help during campaigns) and Concierge Plus (Zoom onboarding, event planning, and personal guidance). These services are available for a nominal fee if enhanced support is desired.
Kickoff and Onboarding Calls: Teams opting for advanced support receive invitations to schedule kickoff calls to walk through campaign setup, platform navigation, and fundraising best practices.
Training Manuals and Ongoing Learning: PDF guides, manuals, and a continuously updated online learning center resources offer step-by-step instructions and campaign setup walkthroughs.
Community Support: Peer communities, forums, and dedicated channels (like Slack or WhatsApp) encourage sharing of insights and direct access to advice from other nonprofit users.
No Formal Training Requirement: The intuitive interface minimizes the need for structured training, with most users able to onboard and launch campaigns quickly by following in-platform prompts.
BetterWorld implements rigorous security measures designed to protect user and donor data, ensuring compliance, privacy, and trust for nonprofits and their supporters.
PCI Compliance: Financial data is handled in accordance with PCI DSS Level 1 standards, the highest level of payment industry security certification, protecting cardholder information during storage and transmission.
Encryption Protocols: All sensitive data—especially financial and personal records—is encrypted at rest and in transit, making unauthorized access virtually impossible.
Automated and Secure Payment Processing: Integrated payment gateways meet strict security criteria and automate transactions to minimize human error and fraud risks; all payments are monitored for suspicious activity.
Regular Security Audits: Systems and processes are routinely assessed for vulnerabilities through security audits and monitoring, with prompt action to patch any identified weaknesses.
Donor Privacy Protections: BetterWorld never sells donor data; all user info remains private and is protected by robust, transparent privacy policies, reinforcing trust and regulatory compliance.
Identity Verification: Organizations must submit documentation and verify bank accounts, ensuring funds go only to legitimate entities and providing fraud safeguards for donors and nonprofits.
Content Moderation and Anti-Fraud Measures: Campaigns and updates are reviewed, with strict controls to prevent scams, identity theft, and fraud; suspicious activity quickly leads to account bans and support intervention.
Secure Server Infrastructure: Infrastructure is managed with secure servers and access controls, supported by regular backups and access restriction best practices.
Continuous Deployment: Updates are issued frequently—often multiple times per month—to address functionality improvements, bug fixes, security enhancements, and new feature launches.
Cloud-Based Release: As a cloud-based platform, BetterWorld manages updates directly on its servers, requiring no manual software installations or maintenance by clients; all changes propagate instantly and universally for users.
Change Log and Communication: Users are notified of major updates, new feature rollouts, and significant bug fixes via in-platform announcements, email, and support resources.
Automated Quality Assurance: All releases undergo automated testing, code review, and security validation before rollout, ensuring platform stability and reliability.
Customer Feedback Loop: Feedback from nonprofits and organizers informs the prioritization of bug fixes and feature requests, contributing to responsive update cycles and relevant additions.
BetterWorld’s policy on data ownership and portability puts the interests of nonprofits and donors first, ensuring organizations retain full access to their donor and campaign data, along with flexible options for exporting and utilizing information beyond the platform.
Organization Control: Nonprofits using BetterWorld maintain ownership over all donor data collected during campaigns. Organizations always retain control over the names, contact information, and profile details of donors and bidders collected through their fundraising activity.
Data Privacy: BetterWorld explicitly commits to never selling or sharing donor or user data with third parties, protecting privacy and upholding the trust of users. Information is released only when legally required or in the event of business acquisition, but is otherwise kept strictly confidential.
Easy Export: All campaign, donor, and transactional data entered into BetterWorld can be easily exported by organizations for use in other platforms, CRMs, or bookkeeping tools.
No Barriers: Data export functionality is direct, user-driven, and designed for full portability—without hidden constraints, proprietary locking, or contract restrictions.
Regulatory Support: BetterWorld’s privacy policy aligns with major regulations (such as GDPR) by supporting rights related to data access, correction, deletion, and transfer upon user or nonprofit request.
Transparent Communication: Donors are informed that their information is shared only with the organization they support and not used for external purposes.
BetterWorld’s contract renewal and cancellation terms offer high transparency and flexibility, designed for easy onboarding and offboarding for nonprofits. The platform does not lock organizations into long-term or tricky renewal contracts, and its agreements are structured to allow simple cancellation whenever needed.
No Long-Term Contracts: BetterWorld does not enforce long-term renewal schemes; most users operate without binding multi-year agreements and can use the platform as needed.
Automatic Agreement: The contract period begins when a user first accesses the platform and renews automatically as long as the account remains active.
Renewal Terms: Continued access and use equate to contract renewal; there’s no requirement for renegotiation or complicated renewal processes.
Account Cancellation: Users can voluntarily cancel at any time by providing written notice to BetterWorld or by directly terminating their account within the platform.
Immediate Termination for Breach: BetterWorld reserves the right to immediately and permanently suspend access in case of breaches, especially ones relating to fraud or platform misuse. Other breaches offer a 15-day cure period before permanent suspension.
Survival Clauses: Certain provisions—including those on data privacy, liability, and compliance—survive contract termination to safeguard both parties’ interests.
Program-Specific Terms: For participants in paid Accelerator Programs, voluntary cancellation is allowed, but only those who complete the full program term are eligible for fee refunds or guarantee donations.
Refunds: For donation transactions, refunds are at the discretion of the recipient organization and must be requested within 30 days; fraud disputes or chargebacks are handled by the platform and can affect fund disbursement.
No Penalties: Routine contract cancellation incurs no penalties or extra fees unless there are amounts due for services already rendered.
BetterWorld software meets major compliance standards required for nonprofit fundraising, focusing on secure payment processing and data privacy protections applicable to donors and organizations.
PCI DSS Level 1: BetterWorld is fully PCI-compliant, encrypting all financial data according to Payment Card Industry Data Security Standards (PCI DSS) Level 1—the highest standard for credit card information protection in online transactions. This includes rigorous encryption, regular vulnerability assessments, and continuous monitoring practices.
GDPR: The platform aligns with the General Data Protection Regulation (GDPR) for processing and safeguarding donor personal data, with clear policies on user consent, data access, correction, deletion, and portability for EU users.
Regular Security Audits: BetterWorld conducts internal and external security audits and vulnerability scans to maintain ongoing compliance and quickly address any risks to donor or organizational data.
Transparent Privacy Practices: BetterWorld maintains transparent privacy policies and adheres to legal requirements for the ethical collection, processing, and protection of personal data.
No Data Sales: The platform never sells donor data to third parties, upholding privacy and regulatory trust.
