Role-Based Access: Tailored permissions for different staff roles (clinical, admin, billing).
Workflow Configuration: Adaptable workflows for outpatient, inpatient, residential, and transitional programs.
Billing Rules & CPT Codes: Custom billing setups for insurance, private pay, and Medicaid.
Integrations: Connect with labs, pharmacies, billing systems, and third-party tools.
Language Support: Arabic available on mobile apps; potential for further localization.
Department Modules: Separate modules for admissions, clinical, medical, housing, operations, alumni, and patients.
Supported Program Types
Inpatient Detox & Treatment
Residential & Partial Hospitalization
Intensive Outpatient (IOP) & Regular Outpatient
Sober Living Homes & Transitional Housing
Recovery Community Organizations
Coaching & Peer Support Services
Behave Health is designed to support both healthcare and non-healthcare programs, making it highly adaptable for startups and established facilities alike.
Additional Costs
Behave Health’s pricing starts at $10 per feature per month, but additional costs may apply depending on your organization’s size and needs:
Setup Fees: Not explicitly listed, but onboarding and configuration services are offered, which may involve one-time setup costs.
Maintenance: Included as part of the subscription; updates and platform improvements are rolled out regularly.
Support Charges: Standard support appears to be included, but premium or extended support may incur extra fees depending on the service level agreement.
Training
Behave Health provides a robust onboarding and training experience:
Onboarding Sessions: Personalized walkthroughs to help teams understand and configure the platform.
Training Materials: Likely includes video tutorials, documentation, and live support.
Customer Support: Available via email and possibly chat or phone, depending on the plan.
Role-Based Training: Tailored guidance for clinical, administrative, and operational staff.
This ensures that teams are well-prepared to use the platform effectively from day one.
Security Measures
Behave Health is built with strong security protocols to ensure data protection:
HIPAA Compliance: Ensures all patient data is handled securely and in accordance with U.S. healthcare regulations.
Role-Based Permissions: Access controls restrict data visibility based on user roles.
Secure Messaging: Encrypted communication between staff and patients.
Data Encryption: Likely used for both data at rest and in transit (though not explicitly stated).
Audit Trails: Tracks user activity for accountability and compliance.
These measures make Behave Health suitable for handling sensitive behavioral health information.
Updates
Behave Health releases regular product updates, with major feature announcements and improvements shared through their blog and newsletters. For example, a significant update was published in April 2024, indicating an active development cycle. Updates are managed centrally and rolled out across the cloud-based platform, ensuring users always have access to the latest features without manual installations. Users are typically notified of updates and can schedule demos to explore new capabilities.
Data Ownership and Portability
Behave Health is fully HIPAA-compliant and explicitly states that it respects data ownership and portability rights. This means:
You retain ownership of your data.
Data can be exported or transferred if you decide to switch platforms.
The platform supports secure and compliant data handling, ensuring privacy and accessibility.
Scaling Up / Down
Behave Health is designed to be easily scalable for both small and medium-sized facilities. Key points include:
Modular Pricing: Starts at $10 per feature per month, allowing you to add or remove features as needed.
Flexible Plans: Four pricing tiers are available, though details are customized per client.
Multi-location & Multi-provider Support: Ideal for organizations expanding across sites or services.
Customizable Modules: You can scale specific departments (e.g., admissions, housing, alumni) independently.
The terms & conditions for contract renewal and cancellation
Behave Health’s contract terms are governed by its Software Access Agreement and Terms and Conditions, which outline the following key points:
Renewal Terms: Contracts may include automatic renewal clauses, which are subject to federal and state regulations. These typically require clear disclosures and user consent.
Cancellation: Users must notify Behave Health if they wish to cancel their subscription. Cancellation procedures are likely outlined in the individual service agreement signed during onboarding.
Account Termination: Behave Health reserves the right to terminate accounts for violations such as providing inaccurate information or breaching security protocols.
Compliance with ARLs: Behave Health may be subject to Automatic Renewal Laws (ARLs) in states like California, Minnesota, and Utah, which mandate clear cancellation options and renewal reminders.
Compliance
Behave Health adheres to several key compliance standards to ensure data security and regulatory alignment:
HIPAA Compliance: Ensures protection of patient health information across all modules.
Role-Based Access Control: Limits data access based on user roles to maintain confidentiality.
Audit Trails: Tracks user activity for accountability and compliance.
Secure Messaging & Encryption: Protects data in transit and at rest.
Azure OpenAI Integration: Uses Microsoft’s secure infrastructure for AI features, supporting compliance with healthcare data regulations.
These standards make Behave Health suitable for behavioral health organizations handling sensitive patient data.
