Azalea Health
By Azalea Health
Azalea Health has designed its implementation process to be streamlined, personalized, and minimally disruptive to healthcare operations. The process typically unfolds in the following steps:
Initial Consultation and Needs Assessment
Azalea’s sales and implementation teams collaborate to understand the specific needs of your practice or hospital. This includes evaluating current workflows, billing structures, and clinical operations.
Customized Implementation Plan
Based on the assessment, Azalea creates a tailored implementation roadmap. This includes database setup, system configuration, and migration planning. The goal is to ensure no data or revenue is lost during the transition.
Data Migration and System Setup
Azalea’s expert team handles the migration of patient records, billing data, and other critical information. They ensure claim configurations and revenue codes are correctly mapped to avoid cash flow disruptions.
Training and Onboarding
Staff training is conducted to ensure users are comfortable with the new system. Azalea’s platform is known for its ease of use—some users report learning it in a single day. Training includes clinical documentation, billing workflows, and administrative tasks.
Go-Live and Support
Once the system is live, Azalea provides ongoing support to address any issues and optimize performance. Their U.S.-based support team is available to assist with troubleshooting and workflow adjustments.
Typical Duration:
While exact timelines vary by organization size and complexity, Azalea’s cloud-based infrastructure and expert-led process allow for faster implementation than traditional EHRs, often completed in weeks rather than months.
Azalea Health offers extensive customization capabilities across its platform to meet the unique needs of various healthcare organizations, including small practices, specialty clinics, and hospitals.
Customizable Templates
Clinical documentation templates can be tailored to match the workflows of various specialties, including behavioral health, pediatrics, fertility, and family medicine.
Administrative Settings
Azalea administrators can configure general settings, billing and claims workflows, scheduler preferences, patient engagement tools, and messaging systems to suit their practice’s operations.
Modular System Design
Azalea’s EHR platform is modular, allowing hospitals to select and configure components such as nursing boards, emergency department management, eMAR, and patient accounting based on their needs.
Collaborative Charting™
Multiple team members can work on the same chart simultaneously, improving documentation efficiency and supporting team-based care models.
Interoperability and API Marketplace
Azalea supports integrations with labs, imaging centers, and third-party applications through its API marketplace, enabling organizations to build a tech ecosystem that fits their workflow.
Custom Reporting and Analytics
Practices can generate demographic, financial, and clinical reports tailored to their operational goals. This supports better decision-making and performance tracking.
Azalea Health offers a transparent and straightforward pricing model with no hidden fees. Their cloud-based infrastructure means clients never pay for server costs or software upgrades. The pricing is structured into tiered packages—Essential, Advanced, and Professional—each offering different levels of functionality. Additional services like custom interoperability, secure digital faxing, and daily analytics updates can be added to any package. Revenue Cycle Management (RCM) services are priced based on the number of claims and include U.S.-based certified billers, faster claim submission, and a 98%+ first-pass resolution rate. Azalea also offers consulting services for rural health clinic setup, hospital assessments, and regulatory compliance. Overall, Azalea emphasizes honest billing with no surprise costs, making it easier for clinics to budget and scale.
Azalea Health provides comprehensive onboarding and training through its Knowledge Center, which includes webinars, video tutorials, datasheets, and guides. These resources cover everything from clinical workflows and billing best practices to regulatory compliance and telehealth setup. The platform is designed for ease of use, and many users report being able to learn it quickly—sometimes within a single day. Azalea also offers live support and works closely with clients during implementation to ensure smooth integration with existing systems. Their U.S.-based support team is available for ongoing assistance, and they provide tailored training sessions for different departments such as nursing, registration, and IT.
Azalea Health employs industry-leading security protocols to protect patient and organizational data. The platform is HITRUST E1 certified, which means it meets rigorous standards for healthcare data protection, including compliance with HIPAA, NIST, and ISO frameworks. Azalea also holds SOC 2 Type 1 certification, validating its internal controls for privacy, security, and data integrity. The platform is hosted on Amazon Web Services (AWS) in the US-East-1 region, ensuring high availability and secure infrastructure. Azalea’s commitment to security includes regular audits, multi-factor authentication, encrypted data transmission, and continuous monitoring to safeguard against evolving cyber threats.
Azalea Health’s platform is 100% cloud-based, which allows for frequent and seamless updates without requiring manual installations or downtime. Updates are managed centrally and pushed automatically to all users, ensuring that every clinic or hospital is running the latest version of the software. This approach helps maintain system security, compliance with healthcare regulations, and access to new features. Because the platform is designed for ease of use, updates are typically non-disruptive and do not require retraining or reconfiguration.
Azalea Health’s Privacy Policy and Software Subscription Agreement affirm that healthcare providers retain ownership of their data, including Protected Health Information (PHI). Azalea acts as a Business Associate under HIPAA, meaning it processes PHI on behalf of providers and is contractually bound to protect it. The platform supports data portability, allowing providers to export or transfer data when needed, such as during system migration or integration with third-party services. Azalea also complies with CCPA and offers mechanisms for data access, deletion, and portability requests through its privacy portal.
Azalea Health is built to be scalable and flexible, making it easy for healthcare organizations to adjust their usage as they grow or restructure. The platform supports scaling in terms of:
Azalea’s cloud-native architecture ensures that scaling does not require hardware upgrades or complex IT changes. Testimonials from clients highlight successful scaling, including increases in beds, patient volumes, and revenue after adopting Azalea’s platform.
Azalea Health’s Software Subscription and Service Agreement outlines the terms for renewal and cancellation:
Automatic Renewal: Contracts typically renew automatically at the end of the initial term and each renewal term unless terminated by either party. This ensures continuity of service without requiring manual renewal.
Termination Rights: Either Azalea or the client may terminate the agreement under specific conditions. Azalea reserves the right to terminate immediately if the client violates any terms of the contract, including misuse of the software or breach of confidentiality.
Change Notifications: Azalea may make changes to the software or services, and will provide reasonable advance notice if those changes materially impact usage. Clients may reject changes by discontinuing use of the affected services.
Azalea Health meets a wide range of industry-recognized compliance standards, ensuring the security and integrity of healthcare data:
HITRUST E1 Certification: Azalea Health has earned HITRUST certification for its ambulatory, hospital, analytics, and virtual desktop platforms hosted on AWS. This certification confirms compliance with HIPAA, NIST, and ISO standards, and reflects Azalea’s commitment to rigorous data protection.
SOC 2 Type 1 Certification: Azalea complies with the American Institute of CPAs (AICPA) standards for managing customer data, covering security, availability, processing integrity, confidentiality, and privacy.
ONC Health IT Certification: Azalea EHR 4.0 and ChartAccess 7.0 are certified under the ONC Health IT Certification Program by the Drummond Group. These certifications validate that Azalea meets the Promoting Interoperability Program criteria, enabling providers to qualify for federal incentives.
Real World Testing Compliance: Azalea participates in annual Real World Testing as required by the 21st Century Cures Act, demonstrating the interoperability and functionality of its certified health IT capabilities.
These certifications and practices position Azalea Health as a secure, compliant, and trustworthy provider of healthcare IT solutions.
