Ayoa

Initial Setup: Small businesses (1–10 users) typically experience a straightforward setup with minimal configuration.

Timeframe:

• Small teams: a few hours to 1–2 days.

• Medium-sized businesses (up to 100 users): 1–2 weeks.

• Large enterprises (1,000+ users): 3–6 weeks depending on complexity.

Training & Onboarding: Optional onboarding sessions may be provided for larger teams to ensure smooth adoption.

Integration: Setup includes connecting with tools like Google Drive, Slack, and Microsoft Teams for seamless workflow.

Enterprise Plan: Tailored pricing and features for large organizations, including administrative controls.

Workflow Personalization: Users can customize task boards, mind maps, and whiteboards to match internal processes.

Templates: Businesses can create and reuse personal templates for recurring workflows.

AI-Powered Features: Custom AI mind maps and whiteboards that generate ideas and perform analysis based on user input.

Integrations: Compatible with Zoom, Google Docs, Salesforce, and Slack for enhanced collaboration.

Accessibility Support: Features designed for users with dyslexia, ADHD, and autism, making it adaptable for diverse teams.

Setup Fees:

• Small businesses: $500–$1,000.

• Medium businesses: $5,000–$10,000.

• Large enterprises: $50,000+ depending on customization and scale.

Subscription Plans:

• Basic: ~$10/user/month.

• Premium: ~$15/user/month.

• Enterprise: ~$20/user/month or custom pricing.

Support Charges: Standard support is included; premium support may be available at additional cost.

Maintenance: Included in subscription; no separate maintenance fees mentioned.

Help Centre: Ayoa offers a comprehensive support portal with guides on account setup, task management, mind maps, and more.

Step-by-Step Help Guides: Users can access detailed walkthroughs for every feature, ideal for both beginners and experienced users.

Video Tutorials: Ayoa’s YouTube playlist includes short, focused tutorials on creating mind maps, formatting, task management, and exporting content.

Mobile & Desktop Access: Guides are available for using Ayoa across platforms—web, desktop, and mobile apps.

Customer Support: A friendly support team is available via contact forms for personalized assistance.

ISO/IEC 27001:2022 Certified: Ayoa adheres to internationally recognized standards for information security management.

Secure Hosting: Data is stored on AWS and Google Cloud Platform, trusted by highly regulated industries.

Encryption: All data is encrypted both in transit (TLS/SSL) and at rest.

Daily Backups: Automatic backups ensure quick recovery in case of data loss.

Two-Factor Authentication: Adds an extra layer of login security.

GDPR & CCPA Compliance: Ensures user data is protected and processed lawfully.

AI Privacy: Ayoa does not use user data to train AI models.

Payment Security: Transactions are handled by Stripe, a secure payment processor.

Frequent Updates: Ayoa regularly rolls out new features, performance enhancements, and bug fixes—often monthly.

In-App Notifications: Users are alerted to updates via a “What’s New” icon in the bottom-right corner of the app.

Release Notes Page: A dedicated page provides detailed information on each update.

User Feedback Integration: Updates are influenced by user suggestions and feedback.

User-Owned Data: Ayoa users retain ownership of their data, including mind maps, task boards, and whiteboards.

Portability: Users can export content in various formats (e.g., PDF, PNG, text) to ensure portability.

No AI Training Use: Ayoa does not use customer data to train its AI models.

Data Retention: If an account is inactive for 6 months post-subscription, Ayoa reserves the right to delete the account and its data.

GDPR & CCPA Compliance: Ensures lawful handling of personal data and supports data access and deletion requests.

Flexible Subscription Plans: Users can upgrade or downgrade between Basic, Ultimate, and Enterprise tiers.

User Management: Admins can add or remove users as team size changes.

No Prorated Refunds: Downgrading does not result in partial refunds for unused subscription time.

Enterprise Customization: Larger organizations can negotiate tailored plans and features.

Auto-Renewal: Subscriptions renew automatically unless canceled in account settings.

Cancellation Process:

• Accessible via account settings.

• Users retain access until the end of the current billing cycle.

Post-Cancellation Access:

• Account is downgraded to a free version.

• Boards and templates remain viewable in read-only mode.

Data Retention:

• Data is preserved for 6 months post-cancellation unless the account is accessed

No Refunds: Ayoa does not offer prorated refunds for unused time.

Reactivation: Users can regain full access by resubscribing with the same account.

ISO/IEC 27001:2022 Certified: International standard for information security management.

GDPR & CCPA: Compliant with European and California data protection laws.

Secure Hosting: Data stored on AWS and Google Cloud, trusted by regulated industries.

Encryption: Data is encrypted in transit and at rest.

Two-Factor Authentication: Available for enhanced login security.