Avaya Cloud Office

Avaya Cloud Office (ACO) redefines the standard for modern business communication by delivering a unified, intelligent, and supremely reliable cloud solution designed for organizations of any scale. In an era where work happens anywhere, across countless devices, ACO consolidates every essential communication and collaboration tool—enterprise-grade voice, video meetings, team messaging, and robust conferencing—into a single, intuitive platform. This is not merely a replacement for legacy Private Branch Exchange (PBX) systems; it is a future-proof, comprehensive ecosystem that enhances both the Employee Experience (EX) and, by extension, the Customer Experience (CX). ACO is built upon the foundation of simplicity, allowing for rapid adoption and minimal disruption, a factor critical for maintaining productivity during digital transformation. Its core architecture is cloud-native, ensuring that updates are automatic and maintenance is entirely hands-off, freeing IT departments from the burden of managing on-premises hardware. For businesses currently leveraging Avaya's renowned telephony features and devices, ACO offers a unique and tailored cloud migration path, preserving familiarity while unlocking next-generation cloud capabilities. This intelligent convergence of communication modes, powered by seamless integration and a commitment to uptime, positions Avaya Cloud Office as the essential platform for businesses seeking operational excellence and enhanced global connectivity. It is a powerful suite that thinks, summarizes, and streamlines complex interactions, turning communication from a logistical challenge into a strategic advantage for continuous growth and market agility. The true power of Avaya Cloud Office lies in the depth of its feature set and the transformative impact of its Artificial Intelligence (AI) integration, which is woven directly into the fabric of the platform. At the heart of ACO’s innovation is the Avaya Cloud Office AI Assistant. This personal productivity engine fundamentally changes how time is spent and information is retained. For voice calls, the AI Assistant automatically transcribes conversations and intelligently gleans out crucial action items and decisions made, eliminating the manual effort of note-taking and ensuring critical follow-through is never missed. In video meetings—which can host hundreds of participants from any location—this capability extends to generating shareable meeting summaries, highlights, and full transcripts, ensuring that all participants, whether they attended or not, are instantly brought up to speed. Furthermore, in team messaging, the AI Assistant can polish message drafts for clarity and professionalism, summarize lengthy chat threads, and even translate messages into multiple languages, effectively dissolving linguistic barriers in global teams. Beyond intelligence, ACO provides the bedrock of enterprise performance with a commitment to 99.999% platform availability, an assurance of high-quality calling and business continuity that few competitors can match. Security is paramount, with communications protected by industry-leading certifications, including HITRUST, SOC2, and SOC3. For organizational efficiency, ACO supports over 300 out-of-the-box integrations with critical business applications like Salesforce, Microsoft 365, and Google Workspace, eliminating data silos and enabling employees to access communication tools directly within their established workflows. Finally, for companies with a global footprint or ambitions for expansion, the Global Office feature extends the platform’s full suite of capabilities across more than 40 countries, allowing unified management and a single global bill, simplifying international operations immensely. Avaya Cloud Office is more than just a cloud phone system; it is a comprehensive Unified Communications as a Service (UCaaS) solution engineered for the future of work. By successfully unifying calls, messaging, meetings, and AI-powered collaboration onto a single, reliable, and highly secure platform, ACO removes the complexity and overhead traditionally associated with corporate communication infrastructure. The platform guarantees trusted reliability with its near-perfect uptime, ensures maximum security through rigorous compliance standards, and drives unprecedented productivity by embedding intelligent AI assistance into every interaction. Companies no longer have to compromise between the familiar, enterprise-grade telephony features they rely on and the scalable, flexible nature of modern cloud services. Avaya Cloud Office offers both, providing a simplified administration experience and the expansive capabilities necessary to support a globally distributed workforce. Choosing Avaya Cloud Office is a strategic investment in an intelligent, scalable, and resilient communication architecture—it's the decisive step toward equipping your employees with the tools they need to communicate better, act faster, and drive tangible business growth. The time for fragmented communication is over; the future is unified, intelligent, and powered by Avaya Cloud Office.

Avaya Cloud Office (ACO) stands apart from generic Unified Communications as a Service (UCaaS) offerings through its unique combination of Avaya's enterprise telephony heritage and cutting-edge AI-driven intelligence, all delivered on a highly reliable, all-in-one cloud platform. While many competitors offer a basic trio of calling, messaging, and meetings, ACO differentiates itself by embedding the powerful Avaya Cloud Office AI Assistant directly into the core user experience across all communication channels. For example, on a standard platform, a user takes notes during a call; with ACO, the AI Assistant automatically transcribes the voice call and intelligently synthesizes key action items and decisions made, turning passive conversation into actionable intelligence. Similarly, during video meetings, the platform doesn't just record; it generates AI-powered summaries and highlights, making hours of content digestible in minutes and drastically reducing post-meeting administrative work. This isn't an optional add-on; it's an inherent feature designed to eliminate communication friction and boost individual productivity. Furthermore, ACO provides a uniquely tailored migration path for the vast installed base of Avaya customers. Unlike a complete system swap required by other providers, ACO allows existing Avaya customers to transition to the cloud while leveraging their familiar Avaya telephony features and compatible J100 Series devices. This preserves significant capital investment and ensures minimal business disruption, a distinct competitive advantage over "rip-and-replace" solutions. Finally, ACO's commitment to enterprise-grade performance is highlighted by its financial-grade 99.999% platform availability, a level of guaranteed uptime that far exceeds the standard for most business cloud services and reinforces its reliability for mission-critical operations. This fusion of AI-enhanced collaboration, a legacy-friendly migration strategy, and superior reliability is what truly sets Avaya Cloud Office apart as an intelligent, secure, and future-proof communication solution, transforming how businesses connect, collaborate, and grow globally.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)