AutoTraker Inc. is a provider of automotive shop management software based in Smithtown, New York. It specializes in Windows-based point-of-sale solutions and comprehensive management tools for auto repair businesses of all sizes, from single-bay garages to multi-location franchises. The company offers both out-of-the-box and customized solutions tailored to customer requirements
AutoTraker has been serving the automotive repair industry for over 20 years, indicating it was founded in or before the early 2000s. Its longevity suggests a stable presence and a consistent customer base in the auto repair software niche
AutoTraker provides robust software that covers:
Customer and vehicle management
Appointment scheduling
Inventory and parts management
Work order, billing, and invoicing
Service history and technician tracking
Reporting, analytics, and labor rate management
Support for multi-location operations and vendor management
AutoTraker’s latest releases, such as the AutoTraker EZ Edition, emphasize continual refinement of their core management tools and report integration of third-party services based on customer feedback. They have historically prioritized practical updates and feature add-ons relevant to working auto shops.
AutoTraker maintains a reputation for close, live customer support and responsive service, which often includes direct access to technical staff. Customers praise the "value for money," straightforward usability, and the company's willingness to implement user-suggested improvements. This customer-centric approach is a distinguishing aspect of its culture.
AutoTraker is known for serving a wide range of clients, from startups and SMBs to larger agencies. The user community values the software’s reliability, ease of use, and high-quality support. User reviews commonly cite efficient data tracking, fast problem resolution, a sensible workflow, and the ability to adapt the tool for diverse shop needs.
