Autotask Corporation is a business management software company specializing in IT Business Management Software, with its flagship product being Autotask Professional Services Automation (PSA)1. The company is headquartered in East Greenbush, New York, and operates in software development, IT service management, and professional services automation sectors.
Founded in 2001, Autotask has grown significantly over the years. It was acquired by Vista Equity Partners in June 2014, which provided the financial backing to expand beyond its original PSA roots and accelerate growth through acquisitions and product development. Since the acquisition, Autotask has doubled the size of its business and tripled it over a four-year span, aiming to continue this growth trajectory.
Autotask has received approximately $6.7 million in funding, primarily through private equity investment by Vista Equity Partners since 2014. Vista's investment has been pivotal in fueling Autotask’s expansion and product innovation.
Autotask PSA is a cloud-based IT service management platform designed to unify and streamline IT operations. It centralizes multiple tools into one interface, providing a comprehensive view of service delivery, project management, billing, and customer relationship management.
Post-2014 acquisition by Vista Equity Partners, Autotask expanded its product lineup beyond PSA by integrating complementary technologies. Notable acquisitions include CentraStage (for Remote Monitoring and Management - RMM) in 2014 and SoonR (for file synchronization and sharing) in 2015, broadening its IT management capabilities.
Recent updates from Autotask include deeper integration of PSA and RMM functionalities, enhanced automation features, and upstream expansion into broader IT management markets. The platform continuously evolves with new capabilities such as centralized alert management, smart insights for documentation, device remote control, and a robust integration hub to connect with numerous third-party tools.
The company values its customers and partners, focusing on empowering IT service providers with tools to maximize productivity and profitability. The backing of Vista Equity Partners also highlights a culture of strong financial discipline and strategic investment in product and market expansion.
Autotask PSA primarily serves Managed Service Providers (MSPs) and IT service organizations worldwide. Its user base spans technicians, sales teams, and executive management, all benefiting from a unified platform tailored to their roles. The company actively engages its community through events such as Autotask Community Live, fostering collaboration and feedback to drive product improvements and customer satisfaction.
